Customer Service Representative (French & Dutch)

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Requirements:

• High English proficiency.
• Native or near-native fluency in Dutch and French.
• Excellent written communication skills.
• Experience in customer support, including complaint resolution.
• Proficiency with MS Office Suite, Google Docs, or similar applications.
• Familiarity with video conferencing tools like Zoom, MS Teams, or Google Meet.
• Experience with customer support systems such as Freshdesk, Intercom, Kayako, or Zendesk.
• Previous experience with social media management tools or profile management is a plus.
• Basic knowledge of online marketing and e-commerce.

Responsibilities:

• Manage customer queries via email and support tickets.
• Moderate social media comments to maintain a positive online presence.
• Resolve order-related issues such as returns, refunds, replacements, and disputes.
• Address complaints on platforms like Amazon, Klarna, and PayPal.
• Monitor shipping performance and key metrics.
• Organize and maintain customer support policies and procedures.
• Liaise with external partners like fulfillment centers and vendors.
• Collaborate with other team members.