Bilingual Customer Support Specialist (French & English)

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Requirements:

• Fluency in French and English (written and verbal) with impeccable grammar and spelling.
• 1+ years of experience in a customer support role, particularly with email and live chat.
• Familiarity with customer support tools such as Intercom or similar platforms.
• Experience in problem resolution and handling escalations.
• Strong organizational skills and ability to multitask.
• Additional European language fluency is a plus.

Responsibilities:

• Provide quick and accurate support to clients via email and live chat, in both French and English.
• Manage escalations professionally, ensuring proper follow-ups.
• Collaborate with relevant teams to resolve customer complaints efficiently.
• Generate invoices using the online system and ensure clear communication with customers.
• Contribute to process improvements and share customer feedback with the team.
• Manage workload effectively while meeting KPIs to enhance the customer experience.