Aura

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πŸ“ UK

🧭 Full-Time

πŸ” Consumer electronics

  • 1+ years of customer service experience in a similar support environment.
  • Bilingual (Native French/ Fluent English) to support customers in both markets.
  • Experience with customer service software (Zendesk preferred).
  • Availability during some weekends and holidays during peak season.
  • High levels of empathy and strong communication skills.
  • Technical mindset with attention to detail, able to support iOS/Android devices and apps.
  • Willingness to embrace change and take on new challenges.

  • The French/English Customer Care Specialist (CCS) is responsible for resolving customer queries via email, phone, or chat.
  • Handle pre-sales inquiries about product range.
  • Provide order support and explain product features and usability.
  • Assist with App, Frame or WiFi troubleshooting.
  • Manage warranty support and product returns.
  • Collaborate with team members and other departments to improve processes and products.

AndroidData AnalysisHTMLCSSiOS DevelopmentJavaJavascriptJavaScriptData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07
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πŸ“ US, Canada, Europe

🧭 Full-Time

πŸ’Έ 95000 - 105000 USD per year

πŸ” Consumer electronics, photo sharing

  • 2+ years of accounting experience, preferably in e-commerce or consumer goods, including concentrated experience with inventory accounting for a Chinese manufacturing operation.
  • NetSuite experience preferred, similar ERP acceptable.
  • Strong data management and analysis skills with Excel and BI tools/databases.
  • Preference for dynamic, high-growth environments.
  • A positive, solutions-oriented attitude is essential.
  • Must hold an undergraduate or master’s degree in accounting.

  • Work closely with the manufacturing team in both the US and China to track inventory and product cost.
  • Evolve and manage inventory management reporting including inventory aging, stock reports, and component purchase tracking.
  • Reconcile inventory accounts, POs, receipts, fulfillment, transfers regularly.
  • Serve as the primary communication liaison between US and China-based teams.
  • Conduct period close tasks related to assigned responsibilities including analyses, journal entries, and balance sheet reconciliations.
  • Track production purchases and product costs, produce related analyses.
  • Enter inventory management and supply chain transactions in NetSuite.
  • Help implement processes and controls for improved accounting function.
  • Create and record intercompany invoices and reconcile transactions.
  • Participate in weekly calls with team members in China; schedule flexibility required.
  • Assist with audits and other third-party requests.
  • Work on various additional projects.
  • Be available for international travel 1-2 times per year.

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-10-21
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