French & English Customer Experience Specialist

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Requirements:

• 1+ years of customer service experience in a similar support environment.
• Bilingual (Native French/ Fluent English) to support customers in both markets.
• Experience with customer service software (Zendesk preferred).
• Availability during some weekends and holidays during peak season.
• High levels of empathy and strong communication skills.
• Technical mindset with attention to detail, able to support iOS/Android devices and apps.
• Willingness to embrace change and take on new challenges.

Responsibilities:

• The French/English Customer Care Specialist (CCS) is responsible for resolving customer queries via email, phone, or chat.
• Handle pre-sales inquiries about product range.
• Provide order support and explain product features and usability.
• Assist with App, Frame or WiFi troubleshooting.
• Manage warranty support and product returns.
• Collaborate with team members and other departments to improve processes and products.