ThriveCart

ThriveCart is a technology company that specializes in providing cart software and solutions for online businesses. They focus on enhancing the checkout experience and optimizing sales processes for e-commerce entrepreneurs.

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👥 101-250💰 $100.0m Private on 2020-07-23Advertising Content Creators Content Marketing Graphic Design Software

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🔥 Product Manager

Posted 2024-10-26

📍 Europe

🔍 E-commerce or SaaS

Bachelor’s degree in Computer Science, Engineering, Business, or a related field; advanced degree preferred.
5+ years of experience in product management within the e-commerce or SaaS industry.
Proven track record of successfully launching and scaling products.
Experience with AI/ML technologies in product development.
Strong analytical skills to translate data into actionable insights.
Excellent communication and collaboration skills with cross-functional teams.
Passion for e-commerce, technology, and delivering exceptional user experiences.

Develop and execute the product roadmap aligned with business goals and customer needs.
Prioritize features and enhancements based on market research, competitive analysis, and customer feedback.
Work closely with engineering, design, marketing, and customer success teams to deliver high-quality product releases.
Drive initiatives to integrate AI/ML technologies into the platform for enhanced user personalization and analytics.
Continuously improve user interfaces and workflows for a seamless user experience.
Conduct market research to identify trends and customer needs.
Lead product launches, including planning, execution, and post-launch analysis.

Product ManagementProduct DevelopmentStrategyAnalytical SkillsCollaboration

Posted 2024-10-26

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🔥 Customer Onboarding Specialist

Posted 2024-10-26

📍 South America

🔍 SaaS

Bachelor’s degree in Marketing, Design, or a related field preferred.
Proven experience in customer onboarding, customer success, or support roles in a SaaS environment.
Ability to quickly learn and adapt to new technologies and features.
Background in design and marketing, capable of creating engaging onboarding content.
Excellent verbal and written communication skills, with a strong focus on customer experience.
Ability to manage multiple onboarding processes simultaneously while maintaining attention to detail.
Familiarity with CRM tools and customer support software.

Conduct personalized onboarding sessions for new customers, providing in-depth knowledge of ThriveCart’s features.
Create and implement tailored onboarding plans for about 120 customers monthly, managing 5 to 6 sessions daily.
Develop and maintain onboarding materials, collaborating with marketing and design teams.
Provide ongoing support during onboarding, addressing customer queries and resolving issues.
Gather and analyze customer feedback to improve the onboarding experience.
Maintain detailed records of customer interactions and onboarding progress in the CRM system.
Collaborate with cross-functional teams to drive customer success initiatives.

Data AnalysisFigmaGraphic DesignUI DesignUser Experience DesignData analysisCommunication SkillsAnalytical SkillsCollaborationAttention to detail

Posted 2024-10-26

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🔥 Sales Development Representative

Posted 2024-10-24

📍 North America

🔍 Affiliate management, sales and checkout solutions

Bachelor’s degree in Business, Marketing, Communications or related field preferred.
3-5 years of experience in a sales, customer service, or business development role (internships accepted).
Strong written and verbal communication skills.
Excellent time management and organizational skills.
Comfortable with high-volume outreach and cold-calling.
Ability to thrive in a fast-paced, target-driven environment.
Experience using CRM tools (e.g., Salesforce, HubSpot) is a plus.
Positive attitude and a passion for sales.

Identify and research potential clients through various sources, including LinkedIn.
Conduct high-volume outbound prospecting via phone, email, and social media.
Qualify leads by understanding their business needs and challenges.
Schedule meetings or demos for the sales team with qualified leads.
Collaborate with sales and marketing teams for alignment on messaging.
Maintain accurate records of interactions with prospects in the CRM system.
Manage follow-up activities to nurture leads.
Track and report on key performance indicators.

Business DevelopmentShopifyBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-24

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🔥 Event Program Manager

Posted 2024-10-24

🔍 Software as a Service (SaaS)

Bachelor's degree in Event Management, Marketing, Communications, or a related field.
5 years of proven experience in event planning and management.
Strong organizational and project management skills.
Ability and willingness to travel frequently to various cities.
Excellent communication and interpersonal skills.
Detail-oriented with a strategic problem-solving approach.
Proficiency in event management software (e.g., Cvent, Eventbrite) is a plus.

Design event agendas and program schedules aligned with goals.
Manage logistics, including venue selection, catering, and transportation.
Coordinate with teams to manage speaker invitations and confirmations.
Monitor budgets and expenditures for each event.
Plan and execute 25 local events and one large flagship event annually.
Travel to various cities for event oversight.
Cultivate relationships with event vendors and negotiate contracts.
Collaborate with marketing for attendee engagement strategies.
Oversee on-site management of events including registration and operations.
Conduct post-event evaluations to drive improvements.

Posted 2024-10-24

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🔥 Tier One Customer Support Specialist

Posted 2024-10-21

📍 Philippines

🔍 SaaS

Previous experience in a customer support or technical support role, preferably in a SaaS environment.
Strong problem-solving skills to troubleshoot and resolve basic technical issues.
Excellent written and verbal communication skills with a customer-centric approach.
Ability to work independently and collaboratively within a team.
Familiarity with support ticketing systems and CRM software.
Basic understanding of SaaS products and related technologies.
High attention to detail and organizational skills.

Receive, review, and prioritize incoming support tickets.
Respond to and resolve straightforward technical issues, account inquiries, and usage questions.
Document and track all interactions in the support ticketing system.
Identify and escalate complex issues to Tier Two support with documentation.
Maintain professionalism and inform customers about ticket status.
Contribute to the knowledge base by documenting new solutions.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detail

Posted 2024-10-21

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ThriveCart

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