Apply📍 Azerbaijan
🧭 Full-Time
🔍 IT company specializing in online solutions for the hotel industry
- Based in Baku, Azerbaijan.
- At least 1-year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines.
- Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage.
- Knowledge of the revenue structure of hoteliers would be a great advantage.
- Strong communication skills, both written and verbal, in Azerbaijani and English.
- Very proactive, able to build strong relationships with clients.
- Strong analytical skills.
- Comfortable with CRM and computer software (Excel, Power BI).
- Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).
- Be the primary contact for local clients in Azerbaijan, addressing any queries or issues early on.
- Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly.
- Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth.
- Handle 15 onsite meetings per month with clients.
- Work alongside internal teams to fix client problems promptly and ensure their experience is smooth.
- Boost direct online sales with the current customer base.
- Focus on revenue strategy and assist partners in achieving high results.
- Participate in local events and be engaged in proactive marketing activities such as webinars, exhibitions, and business breakfasts.
- Work in a global team and exchange experience to implement best practices.
- Maintain knowledge of products and stay informed about industry trends and top practices.
- Promote clients' interests within the organization, encouraging the creation of new product features based on client feedback.
Microsoft Power BIJiraAnalytical SkillsMicrosoft ExcelAccount ManagementCRMCustomer Success
Posted about 2 months ago
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