Exely

👥 1-10💰 $100,000 Seed almost 3 years agoArtificial Intelligence (AI)Wellness Beauty💼 Private Company

Exely is a global IT company specializing in SaaS solutions tailored for the hospitality industry. We aim to enhance hotel revenues by facilitating direct sales through hotel websites and optimizing operational costs. With over 3,500 clients across 56 countries, Exely operates from three offices located in Tashkent, Tbilisi, and Bali, and has a diverse team working from 14 nations in the APAC and EMEA regions.

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Jobs at this company:

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🔥 Customer Success Specialist(Samarkand, UZ)

Posted 4 days ago

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🔥 Customer Support Specialist

Posted 5 days ago

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🔥 Customer Success Manager

Posted 7 days ago

📍 Johor Bahru, Malaysia

🧭 Full-Time

🔍 HotelTech

🔧 Requirements

At least 1 year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines
Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage
Knowledge of revenue structure of hoteliers would be a great advantage
Strong communication skills, both written and verbal Malaysia Bahasa and English
Very proactive, able to build strong relationships with clients
Strong analytical skills
Comfortable with CRM and computer software (Excel, Power BI)
Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)

💡 Responsibilities

Be the primary contact for local clients in Malaysia, addressing any queries or issues early on
Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly
Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth
Work alongside internal teams to fix client problems promptly and ensure their experience is smooth
Work with the current customer base proactively to boost direct online sales
Keep focus on revenue strategy and help partners in achieving high results
Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners
Work in an global team and have a good opportunity to exchange experience and implement the best practices in life
Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices
Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients

Data AnalysisCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceRESTful APIsAccount ManagementClient relationship managementSales experienceCRMCustomer Success

Posted 7 days ago

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🔥 Junior Frontend Developer (Booking Engine Implementation project)

Posted 15 days ago

🔍 Hotel Industry

🔧 Requirements

Basic knowledge of HTML5, CSS3, SCSS
Knowledge and understanding of the principles of work in Javascript, jQuery
PHP, MySQL at the basic level
Ability to work with layouts in Figma and Photoshop
Experience in cross-browser, adaptive, semantic layout
Ability to use version control systems
Ability to navigate well in popular CMS systems
Proficiency in English at level B2 and above

💡 Responsibilities

Integrate the booking engine into the hotel's website (frontend)
Work in collaboration with Web-designer
Meet time and quantity KPIs set after the probation period (3 months)

Posted 15 days ago

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🔥 Customer Success Specialist (Istanbul, TR)

Posted about 1 month ago

📍 Turkey

🧭 Full-Time

🔍 HotelTech

🔧 Requirements

At least 1-year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines
Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage
Knowledge of the revenue structure of hoteliers would be a great advantage
Strong communication skills, both written and verbal Turkish and English
Very proactive, able to build strong relationships with clients
Strong analytical skills
Comfortable with CRM and computer software (Excel, Power BI)
Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)

💡 Responsibilities

Be the primary contact for local clients in Turkey, addressing any queries or issues early on
Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly
Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients
Work alongside internal teams to fix client problems promptly and ensure their experience is smooth
Work with the current customer base proactively to boost direct online sales
Keep focus on revenue strategy and help partners in achieving high results
Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners
Work in an global team and have a good opportunity to exchange experience and implement the best practices in life
Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices
Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients

Analytical SkillsMicrosoft ExcelCustomer serviceAccount ManagementStrong communication skillsRelationship managementSales experienceData visualizationMarketingCRMCustomer Success

Posted about 1 month ago

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🔥 Web Developer (Website Support + SEO Optimization)

Posted 2 months ago

📍 Tbilisi, Tbilisi, Georgia, Almaty, Almaty Region, Kazakhstan, Belgrade, Vojvodina, Serbia, Tashkent, Tashkent, Uzbekistan

🔍 Hotel industry

🔧 Requirements

Strong knowledge and at least 2 years of hands-on experience with HTML5, CSS3, JavaScript, PHP, and MySQL.
Experience with cross-browser, adaptive, and semantic HTML and CSS markup. Knowledge of CSS preprocessors.
Proficient in JavaScript, including DOM manipulation and event handling. Basic knowledge of working with libraries.
Experience in object-oriented programming with PHP and the ability to write simple SQL queries.
Familiarity with popular CMS like WordPress and Joomla.
Experience with PHP frameworks (e.g., Laravel, Yii Framework, or Symfony) and understanding of MVC architecture will be an advantage.
Experience with JavaScript frameworks (e.g., React, Vue.js) and the ability to develop components will be a plus.
Fluent written and spoken English (B2 level or higher), fluent Russian (C1 or higher).

💡 Responsibilities

Auditing clients' (hotels) websites to provide recommendations and implement solutions that improve indexing and boost search engine rankings. We have a checklist to guide the website review process.
Optimizing website speed for both desktop and mobile versions.
Working with website code: internal linking, meta tags, and modifying the structure of pages/sections.
Creating and optimizing Google Business Profile and other SEO tools. Our colleagues will assist and guide you if you lack knowledge or experience. The key is your interest in learning.

PHPHTMLCSSJavascriptMySQLSEOWordPress

Posted 2 months ago

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🔥 Customer Support Specialist | Turkish-Speaking

Posted 2 months ago

📍 Baku, Azerbaijan

🔍 IT

🔧 Requirements

Minimum of one year in customer service, preferably within an IT company or call center
Proficient in Turkish as a native language, and advanced level of English
Proficient in using CRM and computer software

💡 Responsibilities

Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes
Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.

Fluency in EnglishComputer skillsTechnical supportCRMCustomer supportEnglish communication

Posted 2 months ago

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