Exely

👥 1-10💰 $100,000 Seed over 2 years agoArtificial Intelligence (AI)Wellness Beauty💼 Private Company

Exely is a global IT company specializing in SaaS solutions tailored for the hospitality industry. We aim to enhance hotel revenues by facilitating direct sales through hotel websites and optimizing operational costs. With over 3,500 clients across 56 countries, Exely operates from three offices located in Tashkent, Tbilisi, and Bali, and has a diverse team working from 14 nations in the APAC and EMEA regions.

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Jobs at this company:

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🔥 Customer Support Manager (Kuala Lumpur)

Posted 5 days ago

📍 Malaysia

🧭 Full-Time

🔍 IT solutions for the hotel industry

🔧 Requirements

Minimum of one year experience in customer service, preferably within an IT company or call center.
Experience in hospitality or technology sector with hoteliers is advantageous.
Excellent communication skills and willingness to work in a team.
Analytical mindset with ability to make data-driven decisions.
Results-oriented approach and ability to work in a dynamic environment.
Proficient in Malay as a native language and advanced English.
Experience with CRM software (JIRA) and knowledge of ticket systems is advantageous.

💡 Responsibilities

Guide hoteliers on navigating the Exely Solutions effectively.
Provide activation and training to ensure smooth onboarding.
Offer timely support addressing queries via calls and emails.
Manage feedback and escalate issues to relevant departments.
Ensure solutions are functioning correctly and resolve issues promptly.

Data AnalysisJiraTechnical supportCRMCustomer support

Posted 5 days ago

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🔥 Customer Support Manager (Kathmandu)

Posted 8 days ago

📍 Nepal

🧭 Full-Time

🔍 IT solutions for hospitality industry

🔧 Requirements

Strong communication skills, both written and verbal, in English and Nepalese.
Available to work Sun-Fri, 9AM-6PM (GMT+7).
At least 1 year of experience within customer service in an IT company or call center.
Experience within the hospitality or technology industry is an advantage.
Customer-centric approach with developed emotional intelligence and high stress resistance.
Comfortable with CRM and computer software.
Familiarity with ticket and helpdesk systems such as Zendesk, Omnidesk, or Jira.

💡 Responsibilities

Be the primary contact for local clients in Nepal, addressing any queries or issues early on.
Observe and evaluate client performance to determine ways to enhance it and provide suggestions accordingly.
Arrange and hold frequent check-ins, monitor client progress, and discover new prospects for growth.
Work alongside internal teams to resolve client problems promptly and ensure a smooth experience.
Proactively boost direct online sales through engagement with the current customer base.
Participate in local events and engage in proactive marketing activities such as webinars and exhibitions.
Work in a global team to exchange experiences and implement best practices.
Maintain a good knowledge of products and stay informed about industry trends.
Promote clients' interests within the organization, advocating for new product features based on feedback.

Posted 8 days ago

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🔥 Customer Success Manager (Azerbaijan)

Posted 9 days ago

📍 Azerbaijan

🧭 Full-Time

🔍 IT company specializing in online solutions for the hotel industry

🔧 Requirements

Based in Baku, Azerbaijan.
At least 1-year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines.
Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage.
Knowledge of the revenue structure of hoteliers would be a great advantage.
Strong communication skills, both written and verbal, in Azerbaijani and English.
Very proactive, able to build strong relationships with clients.
Strong analytical skills.
Comfortable with CRM and computer software (Excel, Power BI).
Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira).

💡 Responsibilities

Be the primary contact for local clients in Azerbaijan, addressing any queries or issues early on.
Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly.
Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth.
Handle 15 onsite meetings per month with clients.
Work alongside internal teams to fix client problems promptly and ensure their experience is smooth.
Boost direct online sales with the current customer base.
Focus on revenue strategy and assist partners in achieving high results.
Participate in local events and be engaged in proactive marketing activities such as webinars, exhibitions, and business breakfasts.
Work in a global team and exchange experience to implement best practices.
Maintain knowledge of products and stay informed about industry trends and top practices.
Promote clients' interests within the organization, encouraging the creation of new product features based on client feedback.

Microsoft Power BIJiraAnalytical SkillsMicrosoft ExcelAccount ManagementCRMCustomer Success

Posted 9 days ago

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🔥 SEO Specialist (full-time, remote)

Posted 11 days ago

📍 Malaysia, Indonesia

🧭 Full-Time

🔍 IT solutions for hotel industry

🔧 Requirements

Based in Malaysia or Indonesia;
Highly proficient in English;
Experience in SEO-optimization, search engine visibility audit and analyzing websites;
Hands-on experience with Google Ads;
Ability to set sales goals, sales funnels and advertising campaigns;
Understanding of e-commerce and experience in building and analyzing processes;
Attentiveness to details and ability to focus on major tasks;
Good time management and independence;
Ability to clearly articulate thoughts for client communication;
Experience with large amounts of information.

💡 Responsibilities

Configures and launches advertising campaigns, targeting;
SEO-optimization of clients’ website;
Analyzing the web-sites;
Providing search engine visibility audit;
Working with Google analytics.

Data AnalysisGoogle AnalyticsSEO

Posted 11 days ago

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🔥 Frontend Developer

Posted 13 days ago

📍 Serbia, Kazakhstan, Uzbekistan

🧭 Full-Time

🔍 IT solutions for the hotel industry

🔧 Requirements

You live in the UTC+3 time zone.
Proficiency in Russian as a native speaker and in English at a B1+ level.
At least 3 years of experience with the technology stack: PHP 7.0+, JavaScript (ES5+), CSS/SCSS.
Experience with Git, Gulp, and Bitrix CMS.
Project management skills and ability to work in a team.

💡 Responsibilities

Development of new website features or adaptation of existing ones.
Layout design of any complexity and various website improvements.
Task evaluation, backlog management, and task prioritization.
Prompt response to incidents and development of ideas to improve website functionality and visuals.
Participation in the development of the website's growth strategy.

PHPGitGulpCSSJavascriptJenkinsMySQLNginx

Posted 13 days ago

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🔥 Customer Support Manager (Phuket)

Posted about 1 month ago

📍 Thailand

🔍 IT, Hospitality

🔧 Requirements

Based in Phuket, Thailand.
Minimum of one year in customer service, preferably within an IT company or call center.
Experience in hospitality or technology sector, particularly with hoteliers, is advantageous.
Excellent communication skills and willingness to work in a team.
Analytical mindset with the ability to make data-driven decisions.
Results-oriented approach and ability to work in a dynamic environment.
Proficient in Thai as a native language and advanced level of English.
Proficient in using CRM and computer software (JIRA).
Knowledge of ticket and helpdesk systems would be advantageous.

💡 Responsibilities

Guide hoteliers on navigating the Exely Solutions effectively.
Provide activation and training to ensure smooth onboarding.
Address hoteliers' queries through calls and emails politely.
Manage feedback and escalate issues to relevant departments.
Ensure solutions function accurately on the hotelier's end.

Data AnalysisJiraTechnical supportCRMCustomer support

Posted about 1 month ago

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🔥 Business Development Specialist

Posted 4 months ago

📍 Samarkand region, Uzbekistan

🧭 Full-Time

🔍 TravelTech

🔧 Requirements

You must be based in the Samarkand region and willing to travel across Uzbekistan;
Language skills needed: conversational Uzbek, Russian, English, and Tajik;
Sales skills and experience in active sales;
Experience in TravelTech (such as Online Travel Agencies, Channel Managers, Booking Software, or other SaaS products for hospitality) is a big plus;
You should be proficient in using CRM systems and computer software;
You can build strong relationships with customers, understand their needs, and genuinely want to help them;
You take ownership of your work and ensure clients experience smooth transitions between departments within our system;
You can work independently while demonstrating proactive problem-solving and initiative;
You are results-driven, focused on achieving goals and committed to delivering measurable outcomes;
You are a team player who collaborates effectively with colleagues to achieve common goals and drive success;

💡 Responsibilities

Travels a lot to meet with hotel managers, presenting Exely solutions (approximately 70% of the work is face-to-face meetings with clients in the client's territory);
Generates leads through cold calling, cold meetings, attending events, and with the help of the marketing team;
Handles incoming leads and converts them into customers;
Builds trusted relationships with hospitality professionals and attends events for hoteliers as a representative of Exely;
Provides market research to the management team;
Works diligently with CRM;

Business DevelopmentCommunication SkillsAnalytical SkillsCollaboration

Posted 4 months ago

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