Customer Success Specialist (Istanbul, TR)

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Requirements:

• At least 1-year hands-on experience within Account Management/Sales/Revenue management/Customer Success in Hotels/OTAs/HotelTech/IT-companies/E-com/Airlines
• Experience in OTA/Hotels (Revenue/Sales/Marketing/E-com departments) would be a great advantage
• Knowledge of the revenue structure of hoteliers would be a great advantage
• Strong communication skills, both written and verbal Turkish and English
• Very proactive, able to build strong relationships with clients
• Strong analytical skills
• Comfortable with CRM and computer software (Excel, Power BI)
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)

Responsibilities:

• Be the primary contact for local clients in Turkey, addressing any queries or issues early on
• Observe and evaluate client performance to determine ways to enhance it, and provide suggestions accordingly
• Arrange and hold frequent check-ins and quarterly business reviews to monitor client progress and discover new prospects for growth. We expect you will be able to handle 15 onsite meetings per month with clients
• Work alongside internal teams to fix client problems promptly and ensure their experience is smooth
• Work with the current customer base proactively to boost direct online sales
• Keep focus on revenue strategy and help partners in achieving high results
• Participate in local events and be engaged in the proactive marketing activities such as webinars, exhibitions and business breakfasts with partners
• Work in an global team and have a good opportunity to exchange experience and implement the best practices in life
• Maintain a good knowledge of our products and keep yourself informed about current industry trends and top practices
• Promote our clients' interests within the organisation, encouraging the creation of new product features and developments, based on feedback from our clients