ApplyCustomer Support Specialist | Turkish-Speaking
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💎 Seniority level: Junior, 1+ years
📍 Location: Baku, Azerbaijan
🔍 Industry: IT
🏢 Company: Exely👥 1-10💰 $100,000 Seed almost 3 years agoArtificial Intelligence (AI)WellnessBeauty
🗣️ Languages: Turkish, English
⏳ Experience: 1+ years
🪄 Skills: Fluency in EnglishComputer skillsTechnical supportCRMCustomer supportEnglish communication
Requirements:
- Minimum of one year in customer service, preferably within an IT company or call center
- Proficient in Turkish as a native language, and advanced level of English
- Proficient in using CRM and computer software
Responsibilities:
- Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers)
- Offer strong and timely support by addressing hoteliers queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters & new options suitable)
- Manage hoteliers feedback and escalate it to the relevant department in order to provide personalized guidance and improve company processes
- Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers requests in case of issues.
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