Customer Support Specialist
Company:HealthJoy
Location:Ukraine
Languages:English
Seniority level:Entry, 6+ months
Experience:6+ months
Skills:
Communication SkillsCustomer serviceCustomer supportEnglish communication
Requirements:
Experience in the Customer Support/Service field would be a plus Proficiency in English language (Upper-Intermediate+ level) Strong critical thinking skills (ask questions, gather relevant information, think through solutions and conclusions) Exceptional communication skills (understands and leverages the most effective channels for communicating with others (internally and externally) Good computer literacy skills in Office Suite and Google Programs
Responsibilities:
Process the members’ requests (tickets) Fully inform members about their benefits and the best ways to use them Interact with members via telephone and chat to assist and support an appropriate level of care Search for doctors, clinics and other healthcare facilities that suit the members’ needs most accurately Provide WOW-experience and care to HealthJoy’s American customer base
