Founding Support Engineer (Remote)
Company:Reducto
Location:EMEA, APAC, PST
Languages:English
Seniority level:Staff
Skills:
PythonArtificial IntelligenceMachine LearningTypeScriptAPI testingRESTful APIsJSONDebuggingTechnical supportCustomer support
Requirements:
Communicate clearly and empathetically with developers and non-technical users. Excellent systematic debugging skills (HTTP, JSON, auth, retries, idempotency, webhooks). Comfortable reading/writing code (Python or TypeScript preferred) to create minimal repros. Strong product sense to propose changes that eliminate whole classes of issues. Thrive in a high-ownership, early-stage environment and bias toward action.
Responsibilities:
Triage, reproduce, and resolve issues across auth, webhooks, rate limits, schema/field extraction, and SDKs. Own the debugging loop end-to-end: capture repros, analyze logs/metrics, file bug reports, and drive fixes. Build durable support processes: create playbooks, macros, self-serve docs; instrument queues and SLAs. Use AI to summarize logs, cluster tickets, suggest replies, and draft docs. Champion developer experience by identifying rough edges in API, docs, and tooling; partner with Engineering and Product.
