- Manage clinic calendars end to end including triage, scheduling, and missed-call recovery.
- Identify and respond to 12 life-threatening red flags using established emergency triage protocols.
- Perform missed-call recovery for new leads within a 20-minute window.
- Maintain accurate, current client records and communication threads within Practice Management Systems (PMS), dialer, and SMS tools.
- Operate using an Owner Mindset, reporting weekly on metrics such as booking rates and recovery speed.
- Flag recurring complaints, scheduling gaps, and communication trends to clinic management.
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