- Manage the clinic's calendar end to end including triage, scheduling, and missed-call recovery.
- Identify and respond to 12 life-threatening red flags for emergency triage.
- Run daily missed-call recovery, touching new leads within 20 minutes.
- Use Practice Management System (PMS), dialer, and SMS tools to manage client communication.
- Qualify callers quickly and direct them using the G.U.I.D.E. call structure and strategic silence.
Customer service