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Customer Success Manager

Posted about 1 month agoViewed

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💎 Seniority level: Manager, 1+ years

📍 Location: Mexico

🔍 Industry: Solar

🏢 Company: Lytegen

🗣️ Languages: English

⏳ Experience: 1+ years

🪄 Skills: Communication SkillsMicrosoft ExcelCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationExcellent communication skillsProblem-solving skillsAccount ManagementEmpathyVerbal communicationRelationship managementCRMCustomer SuccessEnglish communication

Requirements:
  • 1+ years experience in customer service, account management, or coordination roles
  • Comfortable handling customer objections or concerns professionally and empathetically
  • Familiar with scheduling tools, spreadsheets, and basic CRM systems
  • Experience in solar, construction, or home improvement industries is a strong plus
Responsibilities:
  • Serve as the main point of contact for customers after the sale has been completed
  • Schedule and confirm site surveys, installation appointments, and any required service visits
  • Communicate with roofing companies to obtain roofing codes and coordinate necessary services
  • Keep customers informed with timely updates at each step of their solar installation process
  • Assist with paperwork or documentation related to permitting, interconnection, or installation
  • Monitor each account to ensure progress is on track and escalate issues if delays arise
  • Proactively follow up with customers who express concerns or consider cancelling
  • Maintain high levels of customer satisfaction through clear, professional communication
  • Collaborate with sales, operations, and fulfillment teams to ensure a smooth workflow
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