Mitratech

👥 100-1000💰 Private about 8 years agoHuman Resources Billing Risk Management B2B Cyber Security Enterprise Software Data Governance Legal Software💼 Private Company

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Mitratech builds software that helps large companies manage their legal, risk, compliance, and HR operations. They offer a suite of products, including a workflow automation platform and data analytics tools. Mitratech describes itself as having a close-knit, globally dispersed team with a focus on diversity, inclusion, learning, and a fun work environment. They serve Fortune 100 companies.

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🔥 Professional Services Consultant - GRC

Posted 13 days ago

📍 Mexico

🔍 Legal, Risk, Compliance, and HR functions

🔧 Requirements

Ability to work cross-functionally with various business units
Technically Savvy and comfortable learning new systems/procedures
Excellent attention to detail
Strategic thinking and ability to execute tactically
Ability to manage and prioritize multiple requests simultaneously
Can build trust, be assertive when required and shows initiative and enthusiasm
Team-oriented and empathetic
Professional self-starter able to work independently and collaboratively
Desire to simplify complex solutions and processes

💡 Responsibilities

Trusted advisor, consultant and advocate to assigned clients, establishing long-term relationships and successful client journeys.
Drive customer retention and revenue by ensuring clients maximize the value of SaaS solutions and achieve their business objectives and ROI.
Understand client pain points and work cross-functionally to synthesize data-driven solutions and optimize product adoption.
Execute organized project management, establishing clear objectives and milestones for onboarding, training, implementation, and product launches (go-lives).
Gather client feedback and collaborate with internal teams to continuously improve processes and enhance customer experience.
Serve as the primary point of escalation for client challenges, ensuring timely and effective resolution.

Project ManagementSQLComplianceClient relationship managementCustomer SuccessSaaS

Posted 13 days ago

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🔥 Account Manager

Posted 13 days ago

📍 Mexico

🔧 Requirements

Availability to work Monday to Friday from 4:00 am to 1:00 pm or 5:00 am to 2:00 pm
Bachelor's Degree, or equivalent experience
A minimum of 2-4 years of sales and/or account management experience
Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
Capable of working independently with minimal supervision and in a team environment
Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
Proficiency in all MS Office & Google Office applications
Travel to key company and customer events, as required

💡 Responsibilities

Manage customer relationships with particular focus on building strong relationships, retaining current customer revenue, and generating additional revenue
Build account plans on top customers that focus on mutual-success and customer value
Develop a strong pipeline and reach annual sales and revenue retention targets
Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure.
Assist leadership in building and maintaining a retention and new revenue forecast
Conduct quarterly value based reviews and discussions with top customers (business reviews, cadence calls)
Handle customer calls and inquiries in a prompt and courteous manner with customer experience and resolution as a focus point
Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech’s solutions.
Keep up to date knowledge of the industry, as well as the competitive posture of the company

SalesforceCommunication SkillsMicrosoft ExcelCustomer serviceRESTful APIsNegotiationPresentation skillsWritten communicationMicrosoft Office SuiteInterpersonal skillsExcellent communication skillsMS OfficeAccount ManagementVerbal communicationActive listeningClient relationship managementStrong communication skillsRelationship managementSales experienceCRMCustomer Success

Posted 13 days ago

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🔥 Customer Success Manager

Posted 13 days ago

📍 Mexico

🔍 Legal, Risk, Compliance, and HR

🔧 Requirements

Desire to learn and become a subject matter expert in Mitratech software products
Ability to manage and execute on multiple, critical projects simultaneously while using your strong business acumen and ability to understand and articulate technical concepts and derive solutions to the clients’ problems
Working knowledge of Google software suite, Salesfore.com, and Microsoft products, and willing and able to learn software quickly (no coding necessary)
Ability to break down complex issues into constituent pieces and tackle them accordingly
Excellent interpersonal and professional communication skills, especially over phone and during presentations
Ability to “connect the dots” both internally and on behalf of your clients in order to get things done
Excellent verbal and written English communication skills
Works well in a team environment, as well as independently
Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
Previous experience in a client success role, including account management or business analysis is a plus
Attention to detail with the ability to multi-task and strong organizational skills
Self-motivated and able to work under pressure to deliver high-quality solutions

💡 Responsibilities

Representing Mitratech to our clients through regular, positive, and professional communication
Proactively driving end user adoption through product focused meetings, tips and tricks, and user adoption check ins
Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and finding expansion opportunities to collaborate with sales team on to closure.
Tracking and documenting clients’ measurement(s) of success throughout the client lifecycle and demonstrating value back to the client as these goals are met
Shepherding the projects to completion, collaborating with the right people at the right times internally in Mitratech, as well as on the client side, to make sure that projects move forward
Maintaining regular cadence with sales and account management to communicate insights (positive/negative) that could impact the overall client relationship and retention effort
Managing and responding to product usage metrics and trends
Working with marketing to build strong client advocacy through participate in Mitratech events, thought leadership materials and other activities
Collaborating with every Mitratech department to achieve completion of daily client needs, communicate long term client needs, and advising on future client efforts.

SalesforceCustomer serviceExcellent communication skillsAccount ManagementClient relationship managementCRMCustomer SuccessEnglish communication

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🔥 Customer Support Coordinator

Posted 13 days ago

📍 Mexico

🧭 Full-Time

🔍 Human Resources

🔧 Requirements

1 or more years of experience working in a Human Resources, customer service or research role
Stellar customer service skills with a professional sense of compassion for difficult situations
Intermediate or greater Microsoft Office suite skills
Excellent interpersonal, communication, and presentation skills
Ability to build strong relationships and work well with peers, managers, and clients
High level of discretion and ability to follow policies on confidentiality
Ability to communicate with a wide variety or audiences
Ability to meet conflicting deadlines, manage multiple priorities with minimal supervision
Ability to work in a loud environment and manage distractions
Strong reading comprehension, internet navigation and research skills
Strong customer service skills; ability to listen to and understand complex HR issues
Ability to organize and efficiently manage multiple priorities with a sense of urgency
Ability to manage heavy telephone, email, and other message format volume
English proficiency - written and verbal

💡 Responsibilities

Answer, triage and transfer client calls with high level of customer service
Manage incoming written client correspondence and phone calls
Assign client requests based on expertise and availability
Create, update and process tickets with accuracy on our platforms
Collaborate and work well with others with interruptions in an occasionally loud environment
Email and phone communication of appointment reminders, follow-ups, and other communications
Research HR and related topics for HR services team to use when responding to client questions
Apply knowledge of client inquiries to develop and suggest content, site navigation and tech improvements
Schedule meetings, calls, training sessions in multiple platforms
Responsible for thorough and timely documentation and related requests through our systems
Maintain in depth knowledge of the Company’s internal proprietary platforms; assist with process development, documentation, and overall workflow improvements
Provide administrative support to team members on an as needed basis
Assist with special projects as needed to help advance the team and company’s operations, processes and efficiencies
Other tasks depending on the volume, needs and capacity of the Advisory Services department
Perform other duties as assigned.

HR ManagementCommunication SkillsCustomer serviceMicrosoft OfficeMicrosoft Office SuiteMS OfficeResearchData entryEnglish communication

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🔥 Sr. Digital Content Manager

Posted 13 days ago

📍 United States, Canada

💸 80000.0 - 90000.0 USD per year

🔍 Legal, Risk, Compliance, and HR

🔧 Requirements

Demonstrated success in B2B editorial, content marketing, product marketing, or copywriting roles.
Experience writing for the web and other types of digital content is important.
Deadline-driven, with very strong project management and organizational skills.
High execution-focused mindset and adaptability.
Ability to take complex ideas or technologies and simplify them for a broader readership.
Meticulous attention to detail with outstanding writing, proofreading, fact-checking, and editing skills.
Understanding of SEO techniques and best practices.
Design and execute A/B testing strategies to optimize user conversion rates.
Collaborate with UX/UI designers to enhance webpage layouts and user experience.
Interpret data and provide actionable insights to improve website performance.
Comfortable juggling multiple projects and aggressive deadlines.
Experience with tools like SEMRush, Google Analytics, and CMS platforms (preferably WordPress).

💡 Responsibilities

Produce engaging and accurate content that drives visitor growth for mitratech.com.
Optimize existing content for search engines.
Copy, edit, and fact-check short-form and long-form content for grammar, spelling, syntax, substance, and flow under tight deadlines.
Creatively repurpose existing content into alternative formats.
Work closely with internal teams, product marketing, content, and design teams to develop high-quality content.
Ensure all content is on-brand, consistent in terms of style, quality, and tone of voice for each audience.
Demonstrate a highly collaborative, “team first” mentality, working cross-functionally and cross-departmentally to ensure content is highly-relevant, accurate, and optimized for digital formats.

PHPHTMLCSSGoogle AnalyticsContent creationContent managementSEOWordPressA/B testing

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🔥 Revenue Operations Systems Administrator (Gainsight)

Posted 17 days ago

📍 Mexico

🔧 Requirements

Gainsight Certified NXT Administrator preferred
1+ years of Gainsight administration experience
3+ years of professional work experience demonstrating:
A strong ability to think critically, problem-solve and analyze information to determine the best business outcomes
designing technical solutions to support & solve business problems
Knowledge of Salesforce object/field structure for integration mapping
Demonstrated success working effectively independently and as a part of a team
Attention to Communication (Oral & Written): The ability to ensure that information is passed on to others who should be kept informed as well as the ability to express oneself clearly in conversations, business writing and interactions with others.
Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.
Information Gathering: The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.
Analytical & Conceptual Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach and to find effective solutions by taking a holistic, abstract, or theoretical perspective.
Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area.
Takes Initiative: The ability to assess and initiate things independently.

💡 Responsibilities

Be the subject matter expert (SME) on Gainsight, Salesloft and other Sales and Customer Success systems and design the platform, processes and data structures which will influence the future of our business
Partner with Salesforce Administrator to learn business needs and impacts on integrated systems
Drive overall health of company’s systems instances and develop new business logic to support our highly dynamic sales process, including:
Data Quality, Migration and Maintenance
Document system configuration and administrative processes
Keep updated on releases, features and best practices. Make recommendations to management regarding implementation as appropriate
Balances stakeholder needs along with business objectives by meeting with stakeholders to better understand needs and finding ways to integrate requests while helping the business meet objectives
Identify and resolve problems within systems
Perform other duties as assigned

SQLSalesforceData modelingData management

Posted 17 days ago

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🔥 Product Marketing Manager

Posted 17 days ago

📍 Canada

🔍 Technology

🔧 Requirements

3-5 plus years of product marketing experience, preferably in the technology sector
Drive to use market research, understand trends and apply it to content
Exceptional presentation, written and verbal communication skills
Ability to work independently and manage multiple deadlines
Understanding of business to business marketing at scale
MS Office Computer skills (especially PowerPoint, Excel, Word)
Ability to build relationships with product management and sales and work within a cross functional team
Ability to analyze data and make data driven recommendations to management

💡 Responsibilities

Develop messaging to effectively communicate how the Mitratech suite of solutions meet our clients’ needs and create value
Draft materials designed to drive pipeline and retention, such as white papers, one-sheets, case studies and product brochures
Build and execute quarterly product marketing plans which support the business goals
Ideate, build and execute go-to-market, cross sell and upsell strategies that drive product adoption, as well as overall business growth
Work with product management to set the strategy, plan and tactics for all upcoming product launches; project manage product launches including driving results working with cross-functional teams
Lead strategic discussions with senior leadership, product teams, analysts, partners, and customers — confidently presenting insights, gathering feedback, and ensuring alignment across stakeholders
Track and analyze effectiveness of all product marketing programs; incorporate key findings into the future strategic plans and tactics
Conduct competitive intelligence and disseminate through to our product messaging to differentiate and drive higher win rates from the sales team

Data AnalysisProduct ManagementContent creationPresentation skillsWritten communicationMS OfficeVerbal communicationCross-functional collaborationMarket ResearchStrategic thinkingPowerPoint

Posted 17 days ago

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🔥 Analyst, Revenue Operations - Data Operations

Posted 17 days ago

📍 United States

🔧 Requirements

Demonstrated experience with SFDC, CPQ, and Microsoft/Google suite.
Experience in Data Operations, Revenue/Sales/Customer Success operations/analytics, Deal Desk, Order Management or any similar role.
Experience working within Enterprise, SaaS, or high-tech company is ideal.
Operationally minded, learn systems quickly.
Excellent communication skills, verbal and written.
Ability to prioritize and handle multiple requests simultaneously.
Assertiveness and ability to navigate ambiguity.
Drives focus on simplifying complex solutions and processes.
Excellent attention to detail

💡 Responsibilities

Identify trends and monitor data quality.
Action day-to-day data challenges.
Perform reconciliations for data integrity.
Escalate items that negatively affect data quality.
Aid in data integrity and other Revenue Operations projects.
Support other Revenue Operations functions during peak times.
Partner with various teams to improve processes and ensure accurate reporting.
Support CRM & ERP enhancements and improvement.

SQLData AnalysisData visualizationCRMData modeling

Posted 17 days ago

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🔥 Analyst, Legal Billing

Posted 17 days ago

📍 United States

🔍 Legal

🔧 Requirements

Minimum two (2) years prior law firm experience as a paralegal or attorney within one or more of the following practice areas: general liability, workers’ compensation, insurance defense, health care law, asbestos litigation, civil tort, intellectual property/patent, class action or business law
Demonstrated ability to work independently with the highest level of integrity and confidentiality
In-depth knowledge of legal terminology and defense counsel billing practices (including hourly billing)
Thorough understanding of litigation process
Strong working knowledge of Microsoft Office
Sound judgment and decision-making abilities
Flexibility and ability to multi-task
Organized and detail-oriented

💡 Responsibilities

Perform an objective and subjective review of law firm invoices to determine compliance with the client’s Outside Counsel billing guidelines
Effectively prioritize and self-manage workflow to meet a standard analysis time for invoice processing according to Mitratech's Managed Bill Review methodology and client requirements
Establish and maintain excellent rapport as a primary contact for assigned client(s)
Develop and maintain diplomatic relationships with law firms to best serve mutual client(s)
Communicate and respond to inquires from external parties as needed
Track and update client authorizations and exceptions at the law firm and case level in company database
Work closely with other departments to ensure accuracy and completeness of client data

Microsoft ExcelCustomer serviceMicrosoft OfficeComplianceMS Office

Posted 17 days ago

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🔥 Proposal Coordinator

Posted 22 days ago

📍 UK

🔍 Legal, Risk, Compliance, and HR

🔧 Requirements

Proven ability to work across organizations with effective communication, leadership, and project management skills
Proven attention to detail
Excellent writing, grammar, and spelling ability
Excellent presentation and written/oral communication skills
Ability to work in a deadline-conscious, results-driven environment
Ability to work in a remote environment across teams who are also working remotely

💡 Responsibilities

Act as the central point of contact Lead and/or manage the proposal creation process for the responses Mitratech develops in respect to RFPs and RFIs (Requests for Information) received.
Direct proposal kickoff and debrief meetings, as well as prepare detailed proposal plans, schedules, outlines, and compliance matrices for all phases of proposal development.
Coordinate proposal responses between teams at Mitratech in an effort to meet RFP deadlines.
Proofread proposals for content, grammar, style, formatting; edit, organize, and pull attachments and exhibits for responses.
Consistently implement Company brand messaging (including tone, style, and theme) within all responses. Effectively leverage and promote the Company value proposition.
Liaise with Company subject matter experts to inform responses to RFPs and/or support the maintenance of content, including its technical accuracy.
Electronically archive and index all Company RFPs and RFIs; support pipeline reporting requirements; and help implement win-loss analysis.
Manage and coordinate the production, assembly, and fulfillment of hard-copy proposal responses.
Build a response database for common answers to questions that can be leveraged to make the process more efficient.

Project ManagementProject CoordinationMicrosoft ExcelAttention to detailWritten communicationComplianceExcellent communication skillsMS OfficeEditing

Posted 22 days ago

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