- Cultivate and maintain strong, executive-level relationships with key stakeholders and decision-makers within a portfolio of strategic accounts
- Act as a central point of contact, ensuring seamless communication and collaboration between the customer and our internal teams (e.g., sales, marketing, product, and support)
- Proactively identify and address customer needs, challenges, and opportunities to solidify the partnership and become a trusted advisor by meeting with A-list customers a minimum of quarterly
- Develop and implement strategic account plans with clear short-term objectives and long-term goals
- Conduct in-depth analysis of customer needs, industry trends, and the competitive landscape to identify opportunities for upselling and cross-selling
- Lead the creation, execution, and presentation of proposals, business reviews, and innovative solutions that demonstrate the value of our products and services
- Drive revenue growth and profitability within assigned accounts by identifying and closing add-on business opportunities
- Monitor, analyze, and document key account health metrics (e.g., revenue, customer satisfaction, retention) and provide regular reports to both internal stakeholders and customers
- Forecast account and expected renewal performance, and work to exceed sales and retention targets and goals
- Provide feedback to product and marketing teams to help shape future offerings based on customer needs and market insights
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