Cleafy

👥 51-100💰 $10,753,208 Series A over 1 year agoInformation ServicesSecurityInformation TechnologyCyber SecurityFinTech💼 Private Company
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Cleafy is a leading SaaS cybersecurity company specializing in protecting web and mobile applications from fraud and attacks. We provide a comprehensive platform combining advanced fraud detection capabilities with automated responses to stop threats at scale. Since 2014, we've built a strong reputation protecting over 60 million users for top-tier banks and financial institutions, establishing ourselves as a recognized vendor in the Gartner Market Guide for Online Fraud Detection. Our tech stack leverages a blend of cutting-edge technologies, including IPhone/Mobile compatibility, Viewport Meta, SPF, SSL by default, HSTS, and DNSSEC, along with tools like Google Tag Manager and Google Font API. We foster a collaborative engineering culture focused on innovation and continuous improvement. Our team comprises experienced fraud hunters, cybersecurity experts, data scientists, and software engineers working together to create a safer digital world. We're proud to be certified by Great Place to Work®, reflecting our commitment to a supportive and inspiring work environment. With recent €10 million Series A funding from United Ventures, Cleafy is rapidly expanding internationally. We offer exciting opportunities to contribute to a fast-growing company making a real impact on the cybersecurity landscape. Join our team and be part of a company that values innovation, collaboration, and a commitment to excellence. We're a team of approximately 50-100 employees currently headquartered in Milan, Italy, with a global presence and opportunities for remote work.

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Posted 4 days ago
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📍 Colombia, Mexico

🧭 Full-Time

🔍 Antifraud, cybersecurity, SaaS, or financial/banking services

  • 4+ years in Customer Success, Presales, Technical Account Management, or Solution Architecture, or 5+ years in consulting with enterprise clients or financial institutions.
  • Experience with enterprise customers, ideally in antifraud, cybersecurity, SaaS, or financial/banking services, managing executive stakeholders and driving cross-functional alignment.
  • Understanding of technical architectures including SDKs, APIs, mobile and web application security, and cloud-based infrastructure.
  • Bachelor’s or Master’s Degree in Engineering, Computer Science, or equivalent technical experience.
  • Fluency in Spanish and English.
  • Strong organizational, project management, and problem-solving abilities.
  • Own end-to-end customer onboarding, driving adoption, maturity, value realization, and retention with proactive engagement.
  • Actively identify and mitigate churn risks through close monitoring of customer health.
  • Partner with Sales to co-lead renewal and expansion planning.
  • Ensure exceptional customer experiences and drive client success at every stage of their journey.
  • Act as clients’ trusted advisor by offering guidance based on best practices and a deep understanding of their needs and objectives.
  • Continuously monitor the status of customers within your account portfolio and identify areas for improvement.
  • Communicate product value and roadmap impact to C-level stakeholders.
  • Develop deep expertise in Cleafy’s fraud prevention technology and threat intelligence.
  • Proactively test product features and simulate use cases to provide informed, first-hand guidance to clients.
  • Guide clients in defining and evolving fraud risk management strategies.
  • Educate customers on evolving fraud patterns and Cleafy’s new detection capabilities.
  • Act as the Voice of the Customer (NPS, CSAT, qualitative feedback).
  • Translate customer insights into structured feedback for Product, Sales, and Engineering.
  • Collaborate cross-functionally (Sales, PS, Product, Engineering) to drive aligned execution.
  • Contribute to internal best practices and standardization efforts.

Cloud ComputingCybersecurityAPI testingCommunication SkillsCustomer serviceData visualizationCustomer SuccessSaaS

Posted 21 days ago
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