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Customer Success Manager

Posted about 1 month agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: Any country in Latin America

🔍 Industry: SaaS

🏢 Company: Multiplica Talent👥 101-250Staffing AgencyOutsourcingInformation TechnologyRecruiting

🗣️ Languages: English, Spanish

⏳ Experience: 3+ years

🪄 Skills: SalesforceRESTful APIsAccount ManagementReportingCRMFinancial analysisCustomer supportCustomer SuccessEnglish communicationSaaS

Requirements:
  • 3+ years of experience as Customer Success Manager or similar role in SaaS companies (ideally in HR solutions).
  • Experience managing billing processes and tracking financial KPIs (MRR, churn, NPS).
  • Solid knowledge of customer success metrics and CRM tools (e.g., Salesforce, HubSpot).
  • Intermediate-advanced English (reading, writing and conversation).
Responsibilities:
  • Monitor account health and platform usage, identifying improvement and adoption opportunities.
  • Manage the billing process, from issuing quotes to resolving payment issues.
  • Develop and implement personalized action plans to increase customer satisfaction and engagement.
  • Act as the main point of contact (“live counterpart”) for inquiries, escalations, and follow-up meetings.
  • Coordinate with Support, Product, and Sales teams to ensure agile responses aligned with customer goals.
  • Prepare and present periodic performance, usage, and ROI reports to internal stakeholders and clients.
  • Detect churn signals and propose preventive strategies (workshops, additional training, configuration improvements).
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