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Customer Success Manager

Posted about 2 months agoViewed

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💎 Seniority level: Manager, 3+ years

📍 Location: US, EST

🔍 Industry: Healthcare

🏢 Company: Corti👥 101-250💰 $59,639,437 Series B over 1 year agoArtificial Intelligence (AI)Machine LearningHealth CareSpeech RecognitionSoftware

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Communication SkillsCollaborationCustomer serviceOrganizational skillsTime ManagementWritten communicationAdaptabilityProblem-solving skillsAccount ManagementTrainingClient relationship managementCross-functional collaborationRelationship managementSales experienceStrategic thinkingTechnical supportCustomer SuccessSaaS

Requirements:
  • 3+ years of experience in customer success, partnership success, or a similar role in a B2B technology-driven environment.
  • Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners
  • Strong communication skills with an ability to convey complex concepts to diverse audiences.
  • Proven ability to manage and influence cross-functional teams without formal authority.
  • Excellent communication and interpersonal skills, effectively navigating internal and external challenges.
  • Thrive in a fast-paced, demanding, and dynamic environment.
Responsibilities:
  • Orchestrate and expand customer and partner relationships, including managing customer interactions/stakeholders, and strategizing account growth
  • Support the go-to-market teams in bolstering customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement
  • Collaborate daily with our Product team as well as GTM teams
  • Take full ownership of onboarding our customers, managing the transition, and ensuring they get the most out of our products
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