Customer Success Manager

Posted 4 days agoViewed

💎 Seniority level: Manager, 3+ years

📍 Location: US

🔍 Industry: Healthcare

🏢 Company: Corti👥 101-250💰 $59,639,437 Series B over 1 year agoArtificial Intelligence (AI)Machine Learning Health Care Speech Recognition Software

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Communication SkillsCollaborationCustomer serviceOrganizational skillsTime ManagementWritten communicationAdaptabilityProblem-solving skillsAccount ManagementTrainingClient relationship managementCross-functional collaborationRelationship managementSales experienceStrategic thinkingTechnical supportCustomer SuccessSaaS

Requirements:

3+ years of experience in customer success, partnership success, or a similar role in a B2B technology-driven environment
Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners
Strong communication skills with an ability to convey complex concepts to diverse audiences
Proven ability to manage and influence cross-functional teams without formal authority
Excellent communication and interpersonal skills, effectively navigating internal and external challenges
Thrive in a fast-paced, demanding, and dynamic environment

Responsibilities:

Orchestrate and expand customer and partner relationships, including managing customer interactions/stakeholders, and strategizing account growth
Support the go-to-market teams in bolstering customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement
Collaborate daily with our Product team as well as GTM teams
Take full ownership of onboarding our customers, managing the transition, and ensuring they get the most out of our products

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