Customer Success Manager

Posted 9 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: USA

💸 Salary: 100000.0 - 120000.0 USD per year

🔍 Industry: CPG (Consumer Packaged Goods)

🏢 Company: Vividly👥 51-100💰 $9,069,332 about 1 year agoInformation Technology Consumer Goods Software

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisSaaS

Requirements:

5+ years of experience in Trade Promotion Management
CPG Industry experience is a must
Deductions, accruals, or general trade finance experience are preferred
Experience with POS data management is an added bonus!
Experience with TPM software is an added bonus!
Technical prowess with SaaS products preferred
Experience working in a start-up and comfortable with change
Impeccable oral and written communication skills
Eager to learn and fosters a desire to serve customers and create win-win partnerships
A GSD attitude and the willingness to change processes and methods as we evolve

Responsibilities:

Develop fantastic relationships with our customers, turning them into raving fans of our software.
Analyze the customer’s usage and data within the platform to constantly increase the value they experience.
Collaborate, problem-solve, and strategize with our specialists to build a rinse-and-repeat process for each customer with all the documentation, education, and deliverables they need to succeed independently.
Act as a strategic consultant to some of the most exciting and successful SMB CPG companies out there and advocate for the customers you manage to improve our products and processes.
Work with the sales and marketing teams to capture customer references, develop case studies, and additional marketing opportunities.
Support Developers and Product Managers with large new features and changes to the software including testing/scoping ideas, and connecting them with clients to ensure customer feedback is engrained in future versions of the software.
Help be the face of our brand. We want SMB TPM thought leaders who will help foster an industry-leading hub for process and strategy best practices.

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