Reprise, Inc

Reprise, Inc is a technology-driven company focused on innovative software solutions, currently seeking to expand its team with a Software Engineer II.

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🏒 Twilio
πŸ‘₯ 5001-10000πŸ’° $378,215,525 Post-IPO Equity over 3 years agoπŸ«‚ Last layoff over 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware
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πŸ”₯ Customer Success Manager
Posted about 21 hours ago

πŸ“ United States

πŸ” SaaS

  • 2 - 5 years of experience as a successful Customer Success Manager, Implementation Manager, or similar role in the SaaS industry
  • Significant experience in managing customer profiles with a book larger than $1.5M
  • Experience with project management, account portfolio planning, escalation management, and prioritization
  • Demonstrated success in promoting and maintaining customer satisfaction
  • Proven ability as an assertive problem-solver and proactive relationship manager who can anticipate and quickly resolve issues
  • Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
  • Creative thinker who loves to challenge the way things are done as part of a relentless pursuit of improvement
  • Superior work ethic and the ability to work independently or as a team
  • Ability to adapt to new and dynamic environments - we are a startup
  • Advance adoption of the Reprise platform across client teams by creating a well-communicated onboarding plan, encouraging enterprise-wide collaborations, and providing proactive assessments and reporting of results against business goals
  • Streamline efficient execution of demo best practice strategies through strategic planning, management, and oversight
  • Serve as the primary point of contact at Reprise and Best Practice advocate for new and existing customers to generate strong relationship and ensure they’re getting the most from their Reprise investment
  • Support customers throughout their lifecycle by understanding their strategic goals, driving adoption through Best Practice check-ins, delivering Executive Business Reviews and negotiating renewals
  • Coordinate customer resources and partner internally across sales, support, PS, engineering, and product, to tackle obstacles and achieve desired outcomes and hurdles
  • Own the Reprise value proposition and understand how it can be applied to address various customer use cases.
  • Proactively identify points of concern within customer initiatives or sentiment and identify routes to resolution
  • Develop a trusted relationship through honest, timely, and diligent service
  • Identify opportunities for expansion and collaborate with partners in Sales to close opportunities for additional products or services
  • Identify and nurture opportunities for active customers to serve as advocates with our Customer Marketing team
  • Help set strategic direction by coordinating across complex organizations to continually improve demo programs and processes.
  • You will be evaluated by the overall health and platform adoption of your customers as well as churn and net retention targets

Project ManagementSalesforceCross-functional Team LeadershipCommunication SkillsRESTful APIsProblem-solving skillsAccount ManagementNegotiation skillsRelationship managementStrategic thinkingCRMData analyticsCustomer supportCustomer SuccessSaaS

Posted about 21 hours ago
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πŸ“ United States

πŸ” Sales and Marketing Technology

  • 5+ years of software engineering experience.
  • Bachelor's degree in Computer Science or a related field is a requirement; Master's degree preferred.
  • A strong primary focus on Front End technologies.
  • Familiarity with modern JavaScript frameworks (e.g., Vue, React, Angular).
  • Confidence in working in different parts of the stack - we are full stack engineers.
  • Experience with Django or Flask.
  • A sense of urgency and focus on delivering solutions that meet customer needs.
  • A positive attitude and ability to make technical trade-offs.
  • Desire to contribute to and maintain a consistent Reprise codebase.
  • Passion for mentoring and coaching more junior team members.
  • Enthusiasm for adapting to the changing needs of the business.
  • You will work across our product, including the chrome extension, editing platform and replay rendering.
  • You will work on the highest impact work, such as tools to help our customers create, organize and analyze replays.
  • You will work on wrangling web standards to serialize and deserialize HTML applications.

DjangoFlaskFrontend DevelopmentJavascriptTypeScriptAngularReact

Posted 2 months ago
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