Apply📍 United States
🧭 Full-Time
🔍 SaaS
- 5-8 years of experience in Customer Success, Implementation Management, or similar roles in the SaaS industry.
- Experience managing customer profiles with a portfolio larger than $1.5M.
- Skilled in project management, account planning, escalation management, and prioritization.
- Proven success in promoting customer satisfaction.
- Assertive problem-solving and proactive relationship management skills.
- Excellent verbal and written communication with an emphasis on empathy.
- Creative thinking with a focus on continuous improvement.
- Strong work ethic with the ability to operate independently or as part of a team.
- Ability to adapt to dynamic environments typical of a startup.
- Advance adoption of the Reprise platform by creating onboarding plans and providing results assessments.
- Streamline demo best practices through strategic planning and oversight.
- Serve as the primary contact and advocate for customers to ensure optimal use of Reprise.
- Support customers by understanding strategic goals and delivering reviews throughout their lifecycle.
- Coordinate internal resources to tackle customer obstacles and achieve desired outcomes.
- Proactively identify concerns within customer initiatives and develop resolutions.
- Build trusted relationships through timely and honest service.
- Identify opportunities for expansion and collaborate with Sales to close additional service opportunities.
- Encourage active customers to serve as advocates with the Customer Marketing team.
- Coordinate across organizations to improve demo programs and processes.
Project ManagementAccount ManagementRelationship managementCustomer SuccessSaaS
Posted 8 days ago
Apply