Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Apply

Customer Success Manager

Posted about 24 hours agoViewed

View full description

💎 Seniority level: Manager, 2 - 5 years

📍 Location: United States

🔍 Industry: SaaS

🏢 Company: Reprise, Inc

🗣️ Languages: English

⏳ Experience: 2 - 5 years

🪄 Skills: Project ManagementSalesforceCross-functional Team LeadershipCommunication SkillsRESTful APIsProblem-solving skillsAccount ManagementNegotiation skillsRelationship managementStrategic thinkingCRMData analyticsCustomer supportCustomer SuccessSaaS

Requirements:
  • 2 - 5 years of experience as a successful Customer Success Manager, Implementation Manager, or similar role in the SaaS industry
  • Significant experience in managing customer profiles with a book larger than $1.5M
  • Experience with project management, account portfolio planning, escalation management, and prioritization
  • Demonstrated success in promoting and maintaining customer satisfaction
  • Proven ability as an assertive problem-solver and proactive relationship manager who can anticipate and quickly resolve issues
  • Excellent verbal and written communication with an emphasis on empathy and solution-oriented responses
  • Creative thinker who loves to challenge the way things are done as part of a relentless pursuit of improvement
  • Superior work ethic and the ability to work independently or as a team
  • Ability to adapt to new and dynamic environments - we are a startup
Responsibilities:
  • Advance adoption of the Reprise platform across client teams by creating a well-communicated onboarding plan, encouraging enterprise-wide collaborations, and providing proactive assessments and reporting of results against business goals
  • Streamline efficient execution of demo best practice strategies through strategic planning, management, and oversight
  • Serve as the primary point of contact at Reprise and Best Practice advocate for new and existing customers to generate strong relationship and ensure they’re getting the most from their Reprise investment
  • Support customers throughout their lifecycle by understanding their strategic goals, driving adoption through Best Practice check-ins, delivering Executive Business Reviews and negotiating renewals
  • Coordinate customer resources and partner internally across sales, support, PS, engineering, and product, to tackle obstacles and achieve desired outcomes and hurdles
  • Own the Reprise value proposition and understand how it can be applied to address various customer use cases.
  • Proactively identify points of concern within customer initiatives or sentiment and identify routes to resolution
  • Develop a trusted relationship through honest, timely, and diligent service
  • Identify opportunities for expansion and collaborate with partners in Sales to close opportunities for additional products or services
  • Identify and nurture opportunities for active customers to serve as advocates with our Customer Marketing team
  • Help set strategic direction by coordinating across complex organizations to continually improve demo programs and processes.
  • You will be evaluated by the overall health and platform adoption of your customers as well as churn and net retention targets
Apply

Related Jobs

Apply
🔥 Customer Success Manager (Southeast/Central)
Posted about 1 hour ago

📍 United States of America

💸 50700.0 - 110400.0 USD per year

🔍 Public Safety

🏢 Company: careers

  • 3 to 5+ years in a Customer Success, Account Management, or a similar customer-facing role
  • Demonstrated track record of successfully managing complex customer relationships in a SaaS environment
  • Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general
  • Proactively driving adoption, product utilization, retention, and customer satisfaction
  • Developing customers into advocates across all accounts
  • Tracking and securing customer renewals

Project ManagementSalesforceCommunication SkillsRelationship buildingAccount ManagementTrainingCross-functional collaborationChange ManagementCustomer SuccessSaaS

Posted about 1 hour ago
Apply
Apply
🔥 (Canada) Sr. Customer Success Manager, Life Sciences
Posted about 3 hours ago

📍 United States, Canada

💸 112000.0 - 125000.0 CAD per year

🔍 Life Sciences

  • Experience in a customer-facing role within a data/tech company
  • Proven success in building and scaling customer success in SaaS.
  • Proven proficiency in data analysis including interpreting and translating results.
  • Curiosity-driven with a willingness to experiment, learn, and adapt.
  • Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
  • Support sales efforts to increase revenue per customer and identify expansion opportunities.
  • Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
  • Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
  • Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.

Data AnalysisSalesforceClient relationship managementData visualizationCustomer SuccessSaaS

Posted about 3 hours ago
Apply
Apply
🔥 (US) Sr. Customer Success Manager, Life Sciences
Posted about 3 hours ago

📍 United States, Canada

💸 118000.0 - 132000.0 USD per year

🔍 Life Sciences

  • Experience in a customer-facing role within a data/tech company
  • Proven success in building and scaling customer success in SaaS.
  • Proven proficiency in data analysis including interpreting and translating results.
  • Curiosity-driven with a willingness to experiment, learn, and adapt.
  • Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
  • Support sales efforts to increase revenue per customer and identify expansion opportunities.
  • Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
  • Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
  • Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.

Data AnalysisAccount ManagementClient relationship managementData visualizationCustomer SuccessSaaS

Posted about 3 hours ago
Apply
Apply
🔥 Customer Success Manager (Remote, US-Based)
Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 DevOps

🏢 Company: Liquibase

  • 3-5 years of B2B customer success, account management, or consulting in customer-facing roles.
  • Experience engaging with technical engineering audiences, from end-users to executives.
  • Solid technical foundation, ideally in DevOps and the software delivery lifecycle.
  • Familiarity with database systems such as MySQL, Oracle, and PostgreSQL.
  • Knowledge of Git and other source control systems.
  • Strong interpersonal and relationship-building skills.
  • Commercial mindset with a proven ability to identify and nurture business opportunities.
  • Analytical and problem-solving skills with attention to detail.
  • Exceptional written and verbal communication skills.
  • Bachelor’s degree in a technical field or equivalent experience.
  • Manage Relationships: Take ownership of a portfolio of key customers, focusing on driving adoption, retention, growth, and overall satisfaction.
  • Success Planning: Develop joint success plans with customers, translating desired business outcomes into actionable objectives.
  • Build Trust: Establish strong, trusted relationships with customers to showcase the value Liquibase brings to their organizations.
  • Support Growth: Partner with Sales to identify and execute on renewal and expansion opportunities.
  • Guide the Journey: Lead customers through the lifecycle stages, including implementation, adoption, and renewal.
  • Provide Expertise: Share operational best practices and help customers establish a Liquibase Center of Excellence.
  • Collaborate on Solutions: Act as a point of contact for escalations and collaborate with Support, Product, and Engineering teams to resolve issues.
  • Facilitate Learning: Lead or support workshops and demos to help customers maximize the benefits of Liquibase.
  • Track Progress: Monitor customer success metrics and report on achievements both internally and to customer stakeholders.
  • Maintain Engagement: Conduct regular touchpoints to review progress against strategic and technical objectives.

SQLGitCI/CDAgile methodologiesRESTful APIsDevOpsCustomer Success

Posted about 3 hours ago
Apply
Apply
🔥 Customer Success Manager
Posted 2 days ago

📍 USA

🧭 Full-Time

🔍 Digital Trust & Safety

🏢 Company: Sift👥 251-500💰 Secondary Market about 3 years agoFraud DetectionBig DataPredictive AnalyticsAnalyticsNetwork Security

  • 5+ years experience in a Customer Success Manager role or similar role (e.g. Customer Success Management, Account Management, Customer Support).
  • Experience in the fraud/payments ecosystem is a plus.
  • Experience owning a book of business and being responsible for retaining revenue and running strategic business reviews (e.g. QBRs).
  • A track record of showing value through data-driven metrics and KPIs.
  • Outstanding customer-facing communication skills, including the ability to communicate and build relationships with all levels and audiences -- from fraud analysts to the C-suite; technical and non-technical.
  • Strong business acumen and experience influencing change at all levels of a customer organization.
  • Experience working with SaaS-based products, comfortable speaking about complex/technical concepts, and have worked with products that utilize APIs.
  • Understanding the customer’s business: Identify and address business and technical challenges, owning the entire process.
  • Demonstrating the value Sift is providing: Through strategic business reviews and consultative conversations, you are able to show that Sift is providing value to our customers.
  • Being a Sift product expert: Build and maintain a deep understanding of Sift’s product offerings.
  • Being a customer advocate: As the owner of your book of business, you are the champion and represent customers internally.
  • Contribute to product documentation training with key learnings and best practices.

Project ManagementData AnalysisAPI testingCommunication SkillsRESTful APIsAccount ManagementCross-functional collaborationData visualizationCustomer SuccessSaaS

Posted 2 days ago
Apply
Apply
🔥 Customer Success Manager
Posted 2 days ago

📍 United States

🧭 Full-Time

🔍 Healthcare AI

🏢 Company: Rad AI👥 101-250💰 $60,000,000 Series C 2 months agoArtificial Intelligence (AI)Enterprise SoftwareHealth Care

  • At least 3+ years of relevant customer success, project management, professional services, or similar client facing experience, preferably within a healthcare environment
  • Excellent people/relationship management, coaching, and communication skills with the ability to influence others
  • Bachelor’s degree or above
  • Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation
  • Practical working knowledge of SaaS solutions, implementations, and technical concepts
  • Eagerness to continuously learn, adapt, improve, and help others do so in a fast paced, ever changing environment
  • Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
  • Availability to work Eastern or Central time zone business hours
  • Serve as a trusted advisor to Rad AI’s customers through the entire post-sale lifecycle including onboarding, product adoption, and renewal
  • Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback
  • Become the trusted partner for the customer on use-case and product functionality. Represent the voice of the customer to our Product and Machine Learning teams
  • Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists
  • Help customers maximize the value of their Rad AI subscription by  guiding them to adoption and expansion strategies tailored to their practice
  • Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement
  • Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value
  • Take an active role in building out a world class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

Project ManagementCommunication SkillsAccount ManagementClient relationship managementCross-functional collaborationRelationship managementCustomer supportCustomer SuccessSaaS

Posted 2 days ago
Apply
Apply
🔥 Customer Success Manager, Public Sector - (Remote - US)
Posted 5 days ago

📍 USA

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

  • Previous experience in a similar customer success or account management role, especially with public or government entities.
  • Proficiency in using tools like Salesforce, Google Suite, Outreach, Scratchpad, and Confluence for tracking and managing accounts.
  • A strong understanding of R and Posit’s professional products or a keen interest in transitioning into a data-science-oriented role.
  • A track record of successfully meeting goals and exceeding expectations.
  • Excellent communication skills, with the ability to engage with stakeholders at various organizational levels and in different communication settings.
  • Ability to thrive in a collaborative team environment, bringing thoughtfulness and empathy to all customer interactions.
  • Familiarity with analytics tools or experience with other analytic software like Python, MATLAB, SAS, or SPSS is a plus.
  • Engage with public sector customers to ensure successful onboarding and ongoing use of Posit’s products, facilitating their journey to data science excellence.
  • Manage the renewal process and collaborate with resellers to ensure customer satisfaction and retention.
  • Partner closely with sales teams to identify opportunities for account growth and product expansion.
  • Educate customers and key decision-makers on product features, adoption trends, and value, ensuring they get the most out of their solutions.
  • Act as the voice of the customer, providing feedback to product teams to inform future product developments and enhancements.
  • Collaborate with cross-functional teams, such as Solutions Engineering and Technical Support, to address customer issues and optimize the user experience.

Data AnalysisSalesforceData scienceCustomer serviceAccount ManagementStakeholder managementCRMCustomer supportCustomer SuccessConfluence

Posted 5 days ago
Apply
Apply
🔥 Enterprise Customer Success Manager
Posted 6 days ago

📍 United States

🧭 Full-Time

💸 100000.0 - 155000.0 USD per year

🔍 Healthcare Recruitment

🏢 Company: Vivian Health👥 51-100💰 $60,000,000 Private almost 3 years agoNursing and Residential CareStaffing AgencyHuman ResourcesRecruitingHealth Care

  • 5+ years in customer success, account management, or a similar client-facing role managing large-scale accounts within the Healthcare Staffing industry
  • Proven track record of driving post-sales revenue growth, renewals, and expansion
  • Strong executive presence and communication skills, with the ability to lead conversations, build rapport, and drive strategic outcomes
  • Highly organized with excellent project management skills—able to prioritize, multitask, and meet deadlines in a fast-paced, remote environment
  • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making
  • Cultivate deep, long-term relationships with key stakeholders and decision-makers across complex, multi-layered enterprise accounts
  • Increase platform utilization and identify opportunities for upsells, cross-sells, and expansion by aligning Vivian’s solutions to client goals
  • Lead customer business reviews and strategy sessions, demonstrating value through data, metrics, and ROI analysis
  • Serve as a customer advocate internally, partnering with Sales, Product, Engineering, and Marketing to enhance the platform and customer experience
  • Build and execute account plans, ensuring customers meet key milestones and objectives. Monitor health scores, identify risks, and develop mitigation plans proactively
  • Collaborate cross-functionally to streamline workflows and develop scalable processes that improve customer success outcomes enterprise-wide

Project ManagementData AnalysisSalesforceCross-functional Team LeadershipCommunication SkillsCustomer serviceAgile methodologiesOrganizational skillsAccount ManagementClient relationship managementRelationship managementStrategic thinkingCRMCustomer Success

Posted 6 days ago
Apply
Apply
🔥 Customer Success Manager
Posted 6 days ago

📍 US

🧭 Full-Time

🔍 Healthcare

🏢 Company: Corti👥 101-250💰 $59,639,437 Series B over 1 year agoArtificial Intelligence (AI)Machine LearningHealth CareSpeech RecognitionSoftware

  • 3+ years of experience in customer success, partnership success, or a similar role in a B2B technology-driven environment
  • Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners
  • Strong communication skills with an ability to convey complex concepts to diverse audiences
  • Proven ability to manage and influence cross-functional teams without formal authority
  • Excellent communication and interpersonal skills, effectively navigating internal and external challenges
  • Thrive in a fast-paced, demanding, and dynamic environment
  • Orchestrate and expand customer and partner relationships, including managing customer interactions/stakeholders, and strategizing account growth
  • Support the go-to-market teams in bolstering customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement
  • Collaborate daily with our Product team as well as GTM teams
  • Take full ownership of onboarding our customers, managing the transition, and ensuring they get the most out of our products

Communication SkillsCollaborationCustomer serviceOrganizational skillsTime ManagementWritten communicationAdaptabilityProblem-solving skillsAccount ManagementTrainingClient relationship managementCross-functional collaborationRelationship managementSales experienceStrategic thinkingTechnical supportCustomer SuccessSaaS

Posted 6 days ago
Apply
Apply
🔥 Senior Product Implementation & Customer Success Manager, iQueue for Inpatient Flow (US Remote)
Posted 6 days ago

📍 United States

🧭 Full-Time

💸 95000.0 - 135000.0 USD per year

🔍 Healthcare

  • Bachelor's degree or equivalent years of related experience
  • A maniacal obsession with customer happiness, success, and retention. You’re the type of person who will move mountains to solve problems and make people successful
  • Healthcare background in operations management or patient flow - a must!
  • 3+ years of experience with patient throughput and/or workforce management solutions
  • 5+ years of experience working on healthcare products / working with hospitals
  • 5+ years of professional experience in a client- or customer-facing role such as management consulting, implementation management, or customer success
  • Strong communication skills, both written and verbal
  • Exceptional interpersonal and collaboration skills
  • Excellent strategic and organizational agility
  • Willingness to travel for up to 50% of the time
  • Drive operational improvement for our customers through our products (Patient Throughput, Clinical Staffing, or both) during both implementation and post-implementation phases
  • Manage customer implementations by taking ownership of the accounts after a sales close to make sure that the product is configured correctly by leading workflow design, training, and adoption services for new workflows
  • Monitor customer operations and operational outcomes (using internal dashboards and customer calls), ensuring that the product is working well at customer sites, ensuring overall adoption of the platform, and strategizing on the next opportunity for continued ROI
  • Be an advocate for ongoing support for our customers by ensuring support best practices are followed, gather details that expedite issue clarity, and engage the appropriate internal resources for issue resolution
  • Help refine platform vision and strategy, continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
  • Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert
  • Establish and maintain strong relationships with key customer contacts

Project ManagementAgileProduct ManagementCross-functional Team LeadershipOperations ManagementProduct DevelopmentCommunication SkillsCustomer serviceMentoringWritten communicationRelationship buildingVerbal communicationReportingTrainingActive listeningClient relationship managementSales experienceStakeholder managementCustomer supportChange ManagementCustomer SuccessSaaS

Posted 6 days ago
Apply