(Canada) Sr. Customer Success Manager, Life Sciences

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Requirements:

• Experience in a customer-facing role within a data/tech company
• Proven success in building and scaling customer success in SaaS.
• Proven proficiency in data analysis including interpreting and translating results.
• Curiosity-driven with a willingness to experiment, learn, and adapt.

Responsibilities:

• Builds, grows, and expands client relationships at all levels while identifying and maintaining critical contacts across various functional areas of the organization
• Support sales efforts to increase revenue per customer and identify expansion opportunities.
• Build and implement strategies, monitor KPIs, and utilize data to drive customer success and address issues promptly.
• Serve as the primary point of escalation for customer concerns, proactively identifying dissatisfaction and implementing resolutions while preparing regular performance reports.
• Collaborate with internal stakeholders to deliver a seamless customer experience and achieve organizational goals.