🪄 Skills: Data AnalysisSalesforceData scienceCustomer serviceAccount ManagementStakeholder managementCRMCustomer supportCustomer SuccessConfluence
Requirements:
Previous experience in a similar customer success or account management role, especially with public or government entities.
Proficiency in using tools like Salesforce, Google Suite, Outreach, Scratchpad, and Confluence for tracking and managing accounts.
A strong understanding of R and Posit’s professional products or a keen interest in transitioning into a data-science-oriented role.
A track record of successfully meeting goals and exceeding expectations.
Excellent communication skills, with the ability to engage with stakeholders at various organizational levels and in different communication settings.
Ability to thrive in a collaborative team environment, bringing thoughtfulness and empathy to all customer interactions.
Familiarity with analytics tools or experience with other analytic software like Python, MATLAB, SAS, or SPSS is a plus.
Responsibilities:
Engage with public sector customers to ensure successful onboarding and ongoing use of Posit’s products, facilitating their journey to data science excellence.
Manage the renewal process and collaborate with resellers to ensure customer satisfaction and retention.
Partner closely with sales teams to identify opportunities for account growth and product expansion.
Educate customers and key decision-makers on product features, adoption trends, and value, ensuring they get the most out of their solutions.
Act as the voice of the customer, providing feedback to product teams to inform future product developments and enhancements.
Collaborate with cross-functional teams, such as Solutions Engineering and Technical Support, to address customer issues and optimize the user experience.