Securly

👥 101-250💰 $16,000,000 Series B about 6 years agoEdTech Security Software💼 Private Company

Securly is a company specializing in educational technology solutions aimed at enhancing online safety and security for students and schools. They are currently seeking an Account Executive to join their remote team.

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Jobs at this company:

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🔥 Technical Support, Tier 1 Product - EdTech (remote)

Posted about 6 hours ago

💸 24.0 - 26.44 USD per hour

🔍 EdTech

🔧 Requirements

1+ years of experience in product support, technical support, service desk, or help desk role is preferred.
Basic understanding of IT, networking, and systems, with a willingness to learn more advanced concepts.
Strong troubleshooting skills and a passion for problem-solving.
Excellent communication skills, with the ability to explain technical concepts to non-technical customers.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Comfortable working Monday to Friday, 8 am to 5 pm Pacific time zone, with flexibility to handle high call/ticket volumes.

💡 Responsibilities

Serve as the first point of contact for customer inquiries through phone, chat, and email.
Provide prompt and accurate first-line support, troubleshooting, and resolution for a variety of technical issues.
Handle all incoming tickets from the new queue.
Escalate unresolved issues to Tier 2 or other appropriate teams within SLA times, with proper documentation and communication.
Update customer tickets with detailed notes on troubleshooting steps taken, status, and next actions.
Maintain a high level of customer satisfaction through professional, courteous, and empathetic communication.
Contribute to internal documentation and knowledge-sharing efforts to improve overall team efficiency.

Posted about 6 hours ago

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🔥 Account Manager - EdTech (remote)

Posted about 6 hours ago

📍 United Kingdom

🔍 EdTech

🔧 Requirements

3+ years experience in UK education sector (teaching, administration, or EdTech)
2+ years in consultative, customer-facing roles
Track record of managing high-volume accounts with proven retention success
Experience in fast-paced environments with demonstrated goal achievement
Experience with CRM tools (Salesforce, Gainsight) and ticketing systems

💡 Responsibilities

Build and maintain strong relationships with school and trust stakeholders
Serve as the voice of the customer within the organisation
Develop territory plans to maximize growth opportunities
Drive customer adoption through strategic business reviews and success planning
Monitor and improve customer satisfaction through regular engagement
Organize and manage strategic business reviews with customers
Partner with sales, marketing, product, support, and engineering teams
Identify and drive upsell opportunities, meeting expansion revenue targets
Foster customer advocates and build strong referrals

Business DevelopmentSalesforceCross-functional Team LeadershipStrategic ManagementCommunication SkillsProblem SolvingCustomer serviceNegotiationPresentation skillsWritten communicationAccount ManagementActive listeningClient relationship managementRelationship managementSales experienceStrategic thinkingCRMCustomer supportCustomer SuccessSaaSBudget management

Posted about 6 hours ago

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