Securly

Securly is a student safety platform that designs for cyber compliance services.

101-250 employees

Founded 2012

$16M series b

EdTech

Private Company

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EdTech Security Software

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions6

Remote (U.S. Only)Full-TimeEdTechPosted

Technical Product Support Specialist

Serve as the first point of contact via phone, chat, email, and web-based support requests.
Troubleshoot and resolve common customer, technical, and product issues using internal tools and testing environments.
Guide non-technical users through technical steps with clarity, patience, and confidence.
Maintain ownership of issues from intake through final resolution, ensuring consistent communication.
Actively manage the inbound queue throughout your shift while meeting SLA and quality expectations.
Escalate issues within SLA using complete, decision-ready documentation.
Maintain clear, accurate ticket notes detailing symptoms, investigative steps, and outcomes.
Partner with Product, Engineering, DevOps, and Customer Success to resolve issues and improve support experiences.

NetworkingTroubleshootingTechnical support+1 more

Showing 1 of 6 positions

About Securly

Securly pioneers K-12 student wellness and safety, protecting over 20 million students across more than 20,000 schools globally. Since 2013, we have expanded from a cloud-based web filter into a comprehensive, AI-powered suite. Our solutions proactively detect cyberbullying and self-harm, ensuring safer digital learning environments. We process over 1.1 billion web requests and 54TB of data daily.

How We Work

Securly operates as a remote-first company, fostering a culture built on trust, flexibility, and impactful contributions. Our US and UK teams collaborate effectively from diverse locations. We equip you with the necessary tools, including a Mac, to excel in a distributed setting. You will find a strong emphasis on accountability and achieving shared goals, empowering you to manage your work-life balance effectively.

Engineering at Securly

We craft AI-powered solutions to solve critical student safety challenges at scale. Our cloud-based platform continuously analyzes over 1.1 billion web requests daily. This robust infrastructure allows us to detect subtle patterns in language and online behavior. You will help build and refine systems that handle massive data volumes while delivering real-time insights to educators and parents. We leverage technologies like HSTS, nginx, Cloudflare, and Google Cloud, focusing on resilient and secure architecture.

Why Join Us

Directly impact student safety and well-being for over 20 million students globally.
Work in a remote-first environment with strong support for flexibility and autonomy.
Contribute to a company recognized as a 'Top Place to Work' for three consecutive years.
Benefit from comprehensive parental leave and an annual professional development stipend of $1,000.
Join a growing EdTech leader backed by significant funding, shaping the future of digital learning.

Benefits & Perks

Competitive base salary and performance-based incentives
Comprehensive medical, dental, and vision insurance
401(k) with matching contribution
12 weeks of fully paid parental leave
Unlimited PTO, 13 company-paid holidays (U.S.), and a 1-week paid winter break
$1,000 annual stipend for professional development
Access to discount platforms like PerkSpend/PerkSpot
Employee Assistance Program (EAP) and mental health resources

Tech Stack

widgetsweb_server

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