- Execute digital lifecycle programs across onboarding, activation, adoption, and renewal stages.
- Manage a high-volume portfolio using one-to-many engagement strategies.
- Monitor telemetry, engagement signals, and health scores to identify risks and opportunities.
- Trigger and manage automated journeys and targeted outreach based on customer behavior.
- Collaborate with Account Managers to route expansion opportunities with actionable context.
- Partner with CS Ops, Product, and GTM teams to refine digital journeys and improve program performance.
- Maintain accurate and structured data in Vitally and Salesforce to support execution and reporting.