Customer Service Representative

Posted 20 days agoViewed

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💎 Seniority level: Entry, 2 years

📍 Location: United States, EST

🔍 Industry: Healthcare

🏢 Company: HealthAxis Group, LLC

🗣️ Languages: English

⏳ Experience: 2 years

🪄 Skills: Customer serviceMicrosoft OfficeAttention to detailWritten communicationExcellent communication skillsProblem-solving skillsMS OfficeVerbal communicationActive listeningComputer skillsCustomer support

Requirements:

Minimum of two years call center experience required
Previous experience in a customer service environment and health insurance preferred
Ability to read and interpret documents and calculate figures and amounts
Excellent oral and written communication skills including good grammar, voice, diction
Effective listening skills
Ability to perform work in an unbiased and analytical manner
Proficient in MS Office with basic computer and keyboarding skills
Excellent customer service skills (friendly, courteous, and helpful)

Responsibilities:

Answers all telephone calls within established department standards.
Tracks all calls within the Health Axis and IKA databases ensuring that documentation is concise and factual
Participates in new employee orientation program and ongoing education programs as directed by Supervisors
Responsible for fully understanding the OTC benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
Answers benefit questions, detailed claims inquiries and general questions from members and providers
Maintains a positive and professional attitude
Maintains appropriate current source documents and reference documents
Performs quality work within deadlines with or without direct supervision
Interacts professionally with other employees, customers and suppliers
Works effectively as a team contributor on all assignments
Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
As required, re-directs calls to appropriate department
Participates in any projects as assigned by supervisors
Responsible for driving the HealthOps culture through values and customer service standards
Accountable for outstanding customer service to all external and internal contacts
Develops and maintains positive relationships through effective and timely communication
Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

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