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Senior Customer Success Manager

Posted 3 days agoViewed

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💎 Seniority level: Senior, 4+ years

📍 Location: United States

💸 Salary: 88000.0 - 157100.0 USD per year

🏢 Company: Fullstory

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: Project ManagementBusiness AnalysisBusiness IntelligenceData AnalysisProduct ManagementSalesforceProduct OperationsCross-functional Team LeadershipProduct DevelopmentBusiness OperationsProduct AnalyticsCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoringNegotiationExcellent communication skillsRelationship buildingAccount ManagementTeamworkActive listeningClient relationship managementData visualizationStakeholder managementStrategic thinkingCustomer SuccessSaaS

Requirements:
  • 4+ years of experience in Customer Success Management or a related field
  • Ability to analyze information, make connections, demonstrate deep-level thinking, and deliver expert advice via business reviews and customer engagements.
  • Ability to collaborate with teams of all sizes while also being able to work independently as a self-starter
  • Proven experience building relationships across complex enterprise environments, including effective communication at the C-suite level
  • Excellent relationship-building skills, including the ability to grow and nurture relationships with internal stakeholders
Responsibilities:
  • Ensure FullStory’s most strategic customers receive maximum value from their investment in our platform, utilizing key features that drive their intended business outcomes and documenting value & ROI delivered
  • Create a strong partnership with your Sales counterparts to build and nurture relationships across your customer base that lead to retention and expansion
  • Monitor overall customer usage data, health indicators, and renewal dates to prioritize your engagement. Take proactive ownership of at-risk customers, effectively leveraging and creating playbooks as powerful tools to drive desired outcomes.
  • Serve as a customer advocate to FullStory’s internal teams, adeptly mobilizing internal resources across the business as needed to deliver on customer goals.
  • Represent FullStory as a leading domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities
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