Fullstory

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👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

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Jobs at this company:

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🔥 Senior Product Manager

Posted about 11 hours ago

📍 United States

🧭 Full-Time

💸 148750.0 - 175000.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years of product management experience with a strong track record of delivering technical platform products, especially those involving SDKs, APIs, or developer tooling.
Have experience with web/mobile development concepts (e.g., Browser APIs, event lifecycles, network requests, mobile app rendering) or have worked closely with frontend engineers.
Experience leading a product through the entire go-to-market process, from initial concept to driving revenue.
Experience working with customers to understand their pain points and building products based on those insights.
Experience in workflow design, collaborating with engineering and data teams to understand complex, multi-tool workflows.

💡 Responsibilities

Own the end-to-end product strategy and roadmap for Fullstory's data capture capabilities, including SDKs, client APIs, asset uploading, and developer tooling.
Lead discovery and delivery for new capture features across the web, mobile, and hybrid app stack.
Collaborate closely with Engineering, Design, Research, and other Product teams to build scalable, extensible, and performant capture systems.
Engage directly with customers- particularly developers and technical stakeholders to understand their use cases, friction points, and desired outcomes.
Translate insights into clear product requirements, and drive prioritization and execution with a bias for impact.
Partner cross-functionally with Sales, Product Marketing, Customer Success, and Solutions Engineering to ensure successful launches and adoption.
Stay ahead of emerging trends in frontend and mobile frameworks (e.g., React, Flutter, hybrid webviews), testing frameworks, and instrumentation best practices.

Frontend DevelopmentProduct ManagementCross-functional Team LeadershipProduct DevelopmentStrategyProduct AnalyticsCommunication SkillsAnalytical SkillsCollaborationAgile methodologiesRESTful APIsData analytics

Posted about 11 hours ago

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🔥 Senior Program Manager, Digital Customer Success

Posted 4 days ago

📍 United States

🧭 Full-Time

💸 97750.0 - 115000.0 USD per year

🔍 Software Development

🔧 Requirements

Experience in digital customer success, program management, customer enablement, or related fields.
Strong data evaluation skills, including the ability to identify and communicate customer insights and trends.
Capable of building and managing complex digital programs with measurable business outcomes in customer engagement tools such as Appcues and Matik or similar.
Excellent organizational and project management skills with the ability to prioritize and manage commitments effectively in a fast-paced environment.
Strong written and verbal communication skills with strong attention to detail. Ability to work both independently and cross-functionally to achieve goals.

💡 Responsibilities

Design and launch scalable and automated success programs across the customer lifecycle. This involves creating various program types (e.g., in-app workflows, email campaigns, and webinars) for all Fullstory customers regardless of segment.
Analyze the end-to-end digital customer journey, using behavioral and customer data to identify friction points, opportunities for improvement, and to proactively detect trends in product adoption, risks, and expansion opportunities.
Define, track, and report on key performance metrics for digital success programs (e.g., customer health, product usage/adoption, ROI), and implement optimization strategies, including A/B testing and user segmentation.
Manage a portfolio of digital success programs, including planning, execution, and regular business reviews, proactively identifying potential risks or roadblocks, and leveraging data analysis to measure program effectiveness and drive iterative improvements.
Collaborate cross-functionally with Product, Marketing, and Success teams to align digital success programs with product roadmaps, marketing campaigns, and overall customer success strategies, ensuring seamless execution and a unified customer experience.

Project ManagementAgileData AnalysisProduct ManagementCross-functional Team LeadershipCommunication SkillsCustomer serviceRESTful APIsOrganizational skillsReportingData visualizationStakeholder managementStrategic thinkingDigital MarketingData modelingData analyticsCustomer SuccessA/B testing

Posted 4 days ago

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🔥 Software Engineer, Data Management

Posted 8 days ago

📍 Brazil

🧭 Full-Time

🔧 Requirements

Experience in structuring data and APIs effectively to enable capabilities across multiple services.
History of assisting and delivering large team initiatives on time while showcasing clear communication and technical writing.
Working experience with a strongly-typed programming language such as Go, Java, Typescript, C++, or Rust.
Experience building web systems using React or similar front end technologies.
Bachelor's degree in Computer Science or a related field.

💡 Responsibilities

Build, test, and maintain services and features that apply semantic labels to raw behavioral event data.
Contribute to data governance systems and workflows that ensure semantic configurations remain healthy over time.
Offer support for customers and internal stakeholders while maintaining production services.
Operate as a key member on a highly talented product team responsible for creating essential platform and data management capabilities.
Partner with design, product management, and other engineers to create features that simplify new and existing data management workflows.
Work closely with customers and your team to iterate on and deliver awesome end-to-end experiences.

Backend DevelopmentSoftware DevelopmentSQLJavaKubernetesReact.jsTypeScriptC++GogRPCRustCommunication SkillsMicroservicesData managementEnglish communication

Posted 8 days ago

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🔥 Senior Software Engineer

Posted 8 days ago

📍 Colombia

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Proven track record of building and maintaining large-scale, enterprise-grade web applications with excellent UX and performance
Experience leading cross-team technical initiatives and driving architectural decisions that impact multiple products/services
Proven ability to lead and mentor other engineers, fostering a collaborative and supportive team environment.
Bachelor's degree in Computer Science or a related field and experience writing Go code in a production environment.
English language fluency (speaking, reading, writing) required for collaboration with our US-based teams, including daily communication, technical discussions, and documentation

💡 Responsibilities

Collaborate with Design, PM, and Engineering teammates to plan, architect, and build complex features in a tight feedback loop with our customers. Well-written communication is essential.
Ideate with our core team on how to best leverage AI capabilities to further customer delight.
Architect and scale systems (operating at hundreds of thousands of requests per second) that unlock key functionality across all of our products and teams using React, Typescript and Go.
Maintain and troubleshoot parts of Fullstory's production environment, proactively identifying and addressing potential issues, and driving improvements to system reliability and performance.
Drive improvements to engineering processes, tooling, and best practices, contributing to the overall efficiency and effectiveness of the engineering organization.
Mentor and coach junior and mid-level engineers, providing technical guidance, conducting code reviews, and fostering a culture of engineering excellence.

AWSBackend DevelopmentLeadershipSQLFull Stack DevelopmentGitReact.jsSoftware ArchitectureTypeScriptAlgorithmsData StructuresGoTestRailReactCommunication SkillsCI/CDProblem SolvingCustomer serviceAgile methodologiesRESTful APIsMentoringLinuxMicroservicesActive listeningQuality AssuranceNodeJSSoftware EngineeringData analyticsDebuggingCustomer SuccessEnglish communication

Posted 8 days ago

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🔥 Account Executive, Enterprise

Posted 8 days ago

📍 United States

🧭 Full-Time

💸 140000.0 - 150000.0 USD per year

🔧 Requirements

5+ years of selling a SaaS product into Enterprise stakeholders within Product, Data, or Engineering teams.
A track record of quota attainment of annual quota over $1 million USD.
Experience multithreading, networking and building relationships within an Enterprise account.
Experience running value-based, technical demonstrations in partnership with other internal departments such as Sales Engineering, Professional Services, and Customer Success.
Proven ability to effectively source and qualify net-new business, as well as drive expansion business within current accounts.

💡 Responsibilities

Own an Enterprise territory where you are responsible for business development, client engagement, and generating new customer contracts as well as expansion contracts with existing customers.
Craft long term plans for acquiring and growing an account with a thorough understanding of the Enterprise sales cycle.
Actively prospect new business opportunities via cold calling, cold emailing, LinkedIn outreach, and utilizing your own network.
Manage multiple relationships simultaneously both internally at Fullstory and externally within an account in order to drive new business or expansion.
Use technology to accurately forecast, manage deal stages, and understand pipeline predictability.

Business DevelopmentSalesforceCommunication SkillsRESTful APIsAccount ManagementNegotiation skillsSales experienceLead GenerationCRMSaaS

Posted 8 days ago

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🔥 Staff Software Engineer

Posted 18 days ago

📍 Colombia

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Passion for building systems and experiences with excellent UX and attention to detail.
Extensive experience building enterprise-grade solutions and web systems at scale.
A problem-solver who challenges the status quo, driving innovative solutions to create meaningful change and influencing others to adopt them.
Proven ability to lead and mentor other engineers, fostering a collaborative and supportive team environment.
Bachelor's degree in Computer Science or a related field and experience writing Go code in a production environment.
English language fluency (speaking, reading, writing) required for collaboration with our US-based teams, including daily communication, technical discussions, and documentation

💡 Responsibilities

Collaborate with Design, PM, and Engineering teammates to plan, architect, and build complex features in a tight feedback loop with our customers.
Architect and scale systems (operating at hundreds of thousands of requests per second) that unlock key functionality across all of our products and teams using React, Typescript and Go.
Lead cross-functional end-to-end projects, breaking down work into smaller, manageable tasks, and guiding other engineers in their implementation.
Maintain and troubleshoot parts of Fullstory's production environment, proactively identifying and addressing potential issues, and driving improvements to system reliability and performance.
Mentor and coach junior and mid-level engineers, providing technical guidance, conducting code reviews, and fostering a culture of engineering excellence.
Drive improvements to engineering processes, tooling, and best practices, contributing to the overall efficiency and effectiveness of the engineering organization.

AWSBackend DevelopmentLeadershipSQLFrontend DevelopmentFull Stack DevelopmentSoftware ArchitectureTypeScriptCross-functional Team LeadershipAlgorithmsData StructuresGoReactCommunication SkillsAnalytical SkillsCI/CDProblem SolvingRESTful APIsMentoringMicroservicesSoftware EngineeringEnglish communication

Posted 18 days ago

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🔥 Senior Sales Engineer, West

Posted 18 days ago

📍 United States

🧭 Full-Time

💸 119000.0 - 140000.0 USD per year

🔍 SaaS

🔧 Requirements

3+ years in a Sales/Solutions Engineering or Consulting role in the data/analytics/SaaS industry.
Experience with leading product demonstrations or presenting data analysis to internal or external stakeholders.
Understanding of modern web technologies and/or mobile framework such as JavaScript, CSS, and HTML.

💡 Responsibilities

Facilitate communication with Large sized organizations across a range of industries to map business challenges with our key capabilities and differentiators.
Lead product demonstrations with prospects and help drive deals to close.
Consult with customers and prospects to make targeted recommendations on how Fullstory can enhance their products and services.
Act as a trusted advisor and technical SME for key opportunities; building relationships with technical stakeholders and key decision makers.
Communicate and strategize cross-functionally to drive success and attain revenue goals.
Lead POCs as a regular part of the sales process.

AWSSQLData AnalysisHTMLCSSJavascriptSalesforceRESTful APIsPresentation skillsExcellent communication skillsSales experienceData visualizationSaaS

Posted 18 days ago

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🔥 Senior Software Engineer, iOS

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 176000.0 - 207500.0 USD per year

🔍 Software Development

🔧 Requirements

5+ years of experience with iOS development and a strong understanding of systems-level concepts.
Experience in C, C++, Rust, or similar low-level languages.
Strong understanding of iOS internals, particularly in the areas of SwiftUI and UIKit rendering.
Understanding of Swift compilation.
Bachelor's degree in Computer Science or a related field.

💡 Responsibilities

Use advanced techniques, including reverse engineering, disassembly, decompilation, and debugging, to analyze the inner workings of iOS frameworks and third-party code in order to reconstruct accurate representations of user sessions in our customers’ apps, with a strong emphasis on end-user privacy.
Write cross-platform code in Rust for shared crates, some of which handle activities like stripping potentially private information, networking utilizing Flatbuffers, automated testing, and performance optimizations with asset uploading.
Work alongside specialists in our Go APIs and canvas-based-typescript frontend to ensure impeccably low-performance overhead on the device and high fidelity replay of sessions on our site.
Anticipate and engineer support for new iOS platform-specific features, such as SwiftUI.
Innovate new feature ideas to enable customers to build better digital experiences and the mobile team to work smarter.

Software DevelopmentiOS DevelopmentSwiftC++Product AnalyticsAlgorithmsRustJSONCross-functional collaborationDebugging

Posted about 1 month ago

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🔥 Partnerships Success Director

Posted about 1 month ago

📍 United States

🧭 Full-Time

💸 140000.0 - 250000.0 USD per year

🔍 SaaS

🔧 Requirements

Proven track record in Account Management, Solution/Value Engineering, Consulting, Customer Success, or Partner/Channel Management in SaaS.
Experience gathering and analyzing insights from data sets to guide decision-making processes, solicit cross-functional buy-in, and measure results.
Experience directly managing a team of customer facing, technical, commercially incentivized teams.
Experience building and influencing relationships with revenue stakeholders at all levels of management (e.g., partners, customers, consultants).

💡 Responsibilities

Act as commercial point of contact and trusted business advisor to a highly-targeted network of Delivery partners, while proactively overseeing, measuring, and managing partner effectiveness through key relationships and partner scorecards.
Proactively partner with CX leaders to identify and mitigate risks to customer churn and manage partner engagements to forecast revenue impacting events.
Prepare and deliver executive-level presentations for senior management highlighting customer retention, adoption, and growth across the Partner customer portfolio.
Create and deliver educational content and campaigns to drive the adoption of core Fullstory functionality and new releases.
Build rich persona-based enablement and in-app onboarding to mature Fullstory use cases and drive customer stickiness.
Proactively support co-sale opportunities with our sought after accounts, develop co-marketing activities for mutual benefit, while providing our solution partners with ongoing product, service, sales and market support.
Work closely with the CX and Sales leadership team as their key solution partner resource and expert on KPIs for active customer engagements and resulting expansion opportunities.

LeadershipSQLData AnalysisSalesforceCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsMentoringPresentation skillsAccount ManagementNegotiation skillsRelationship managementStakeholder managementCRMCustomer SuccessSaaS

Posted about 1 month ago

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🔥 Senior Customer Insights Analyst, EMEA

Posted about 1 month ago

📍 United Kingdom

🧭 Full-Time

💸 72000.0 - 85000.0 GBP per year

🔍 SaaS

🔧 Requirements

Strong ability to communicate and present effectively, influencing change at all organizational levels.
Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices.
Excellent competencies in Marketing, SaaS, and eCommerce.
Experience in building integrations, innovative solutions, and open-source projects.
Prior experience with Fullstory or similar tools (e.g., Fullstory, Mixpanel, Amplitude, Adobe Analytics).

💡 Responsibilities

Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership
Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption
Deliver scoped enablement engagements to new FullStory users from our most strategic customers via virtual and/or on-site delivery
Leverage your consulting experience to conduct FullStory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases
Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations
Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals
Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers

Business IntelligenceData AnalysisGoogle AnalyticsProduct AnalyticsCommunication SkillsCustomer serviceData visualizationMarketingData modelingData analyticsCustomer SuccessSaaS

Posted about 1 month ago

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