Partnerships Success Director

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Requirements:

• Proven track record in Account Management, Solution/Value Engineering, Consulting, Customer Success, or Partner/Channel Management in SaaS.
• Experience gathering and analyzing insights from data sets to guide decision-making processes, solicit cross-functional buy-in, and measure results.
• Experience directly managing a team of customer facing, technical, commercially incentivized teams.
• Experience building and influencing relationships with revenue stakeholders at all levels of management (e.g., partners, customers, consultants).

Responsibilities:

• Act as commercial point of contact and trusted business advisor to a highly-targeted network of Delivery partners, while proactively overseeing, measuring, and managing partner effectiveness through key relationships and partner scorecards.
• Proactively partner with CX leaders to identify and mitigate risks to customer churn and manage partner engagements to forecast revenue impacting events.
• Prepare and deliver executive-level presentations for senior management highlighting customer retention, adoption, and growth across the Partner customer portfolio.
• Create and deliver educational content and campaigns to drive the adoption of core Fullstory functionality and new releases.
• Build rich persona-based enablement and in-app onboarding to mature Fullstory use cases and drive customer stickiness.
• Proactively support co-sale opportunities with our sought after accounts, develop co-marketing activities for mutual benefit, while providing our solution partners with ongoing product, service, sales and market support.
• Work closely with the CX and Sales leadership team as their key solution partner resource and expert on KPIs for active customer engagements and resulting expansion opportunities.