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Senior Customer Success Manager, Mid-Market

Posted 4 days agoViewed

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💎 Seniority level: Senior, 3+ years

📍 Location: United States, Canada

💸 Salary: 86000.0 - 120000.0 USD per year

🔍 Industry: SaaS

🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E over 12 years ago🫂 Last layoff about 1 year agoSaaSAnalyticsMarketingCopywritingSocial Media

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisAccount ManagementTechnical supportCRMCustomer supportCustomer SuccessSaaS

Requirements:
  • 3+ years of SaaS experience
  • Proven track record in customer relationship management
  • Excellent communication and presentation skills
  • Highly organized and detail-oriented
Responsibilities:
  • Develop and execute strategic action plans
  • Own and manage a portfolio of complex customers
  • Implement a Book of Business management strategy
  • Conduct regular customer calls
  • Address complex technical inquiries
  • Define success criteria with customers
  • Monitor customer health
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Posted 28 days ago
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