Customer Success Job Salaries

Find salary information for remote positions requiring Customer Success skills. Make data-driven decisions about your career path.

Customer Success

Median high-range salary for jobs requiring Customer Success:

$157,500

This analysis is based on salary ranges collected from 253 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $111,666.67 - $157,500

25% of job descriptions advertised a maximum salary above $190,000.
5% of job descriptions advertised a maximum salary above $278,000.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include RESTful APIs, Sales experience and Analytical Skills. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

RESTful APIs
29% jobs mention RESTful APIs as a required skill. The Median Salary Range for these jobs is $120,675 - $180,000
- 25% of job descriptions advertised a maximum salary above $220,000.
- 5% of job descriptions advertised a maximum salary above $295,600.
Sales experience
45% jobs mention Sales experience as a required skill. The Median Salary Range for these jobs is $115,043.95 - $174,200
- 25% of job descriptions advertised a maximum salary above $213,175.
- 5% of job descriptions advertised a maximum salary above $281,300.
Analytical Skills
29% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $115,000 - $167,000
- 25% of job descriptions advertised a maximum salary above $211,900.
- 5% of job descriptions advertised a maximum salary above $294,000.
CRM
32% jobs mention CRM as a required skill. The Median Salary Range for these jobs is $110,000 - $163,200
- 25% of job descriptions advertised a maximum salary above $191,000.
- 5% of job descriptions advertised a maximum salary above $278,000.
Communication Skills
53% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $115,000 - $160,000
- 25% of job descriptions advertised a maximum salary above $200,000.
- 5% of job descriptions advertised a maximum salary above $274,400.
Data Analysis
50% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $114,100 - $160,000
- 25% of job descriptions advertised a maximum salary above $200,000.
- 5% of job descriptions advertised a maximum salary above $272,480.
Account Management
49% jobs mention Account Management as a required skill. The Median Salary Range for these jobs is $110,000 - $160,000
- 25% of job descriptions advertised a maximum salary above $194,750.
- 5% of job descriptions advertised a maximum salary above $286,225.
Project Management
39% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $112,000 - $158,025
- 25% of job descriptions advertised a maximum salary above $184,767.9.
- 5% of job descriptions advertised a maximum salary above $284,115.
SaaS
45% jobs mention SaaS as a required skill. The Median Salary Range for these jobs is $110,000 - $150,000
- 25% of job descriptions advertised a maximum salary above $185,312.5.
- 5% of job descriptions advertised a maximum salary above $276,005.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Pharmaceuticals, Biotech, Cybersecurity and Fintech. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

Pharmaceuticals, Biotech
2% jobs are in Pharmaceuticals, Biotech industry. The Median Salary Range for these jobs is $103,950 - $193,050
- 25% of job descriptions advertised a maximum salary above $211,900.
Cybersecurity
5% jobs are in Cybersecurity industry. The Median Salary Range for these jobs is $136,000 - $190,000
- 25% of job descriptions advertised a maximum salary above $212,500.
- 5% of job descriptions advertised a maximum salary above $259,550.
Fintech
2% jobs are in Fintech industry. The Median Salary Range for these jobs is $155,000 - $177,500
- 25% of job descriptions advertised a maximum salary above $190,000.
- 5% of job descriptions advertised a maximum salary above $200,000.
Software Development
15% jobs are in Software Development industry. The Median Salary Range for these jobs is $120,000 - $168,000
- 25% of job descriptions advertised a maximum salary above $217,400.
- 5% of job descriptions advertised a maximum salary above $341,050.
Construction
1% jobs are in Construction industry. The Median Salary Range for these jobs is $120,000 - $160,603
- 25% of job descriptions advertised a maximum salary above $235,057.
- 5% of job descriptions advertised a maximum salary above $259,875.
Healthcare
2% jobs are in Healthcare industry. The Median Salary Range for these jobs is $105,000 - $156,600
- 25% of job descriptions advertised a maximum salary above $178,750.
- 5% of job descriptions advertised a maximum salary above $220,000.
Software as a Service (SaaS)
11% jobs are in Software as a Service (SaaS) industry. The Median Salary Range for these jobs is $115,000 - $145,000
- 25% of job descriptions advertised a maximum salary above $166,500.
- 5% of job descriptions advertised a maximum salary above $269,995.
B2B SaaS
1% jobs are in B2B SaaS industry. The Median Salary Range for these jobs is $110,000 - $130,000
- 25% of job descriptions advertised a maximum salary above $148,750.
- 5% of job descriptions advertised a maximum salary above $155,000.
Customer Success
2% jobs are in Customer Success industry. The Median Salary Range for these jobs is $100,000 - $120,000
- 25% of job descriptions advertised a maximum salary above $158,437.5.
- 5% of job descriptions advertised a maximum salary above $183,750.
EdTech
2% jobs are in EdTech industry. The Median Salary Range for these jobs is $70,000 - $110,000
- 25% of job descriptions advertised a maximum salary above $170,000.
- 5% of job descriptions advertised a maximum salary above $200,000.

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 VELYS Sales Manager | Central Region US (fully remote role based in Iowa, Kansas, Missouri, Nebraska or Central & Southern Illinois)

Posted about 6 hours ago

📍 United States, Canada

🧭 Full-Time

💸 111000.0 - 179400.0 USD per year

🔍 MedTech

🔧 Requirements

BA/BS is required.
Minimum of 5 years of medical device sales experience is required.
Capital Sales experience is strongly preferred.
Demonstrated consistent successful sales achievements in previous roles is strongly preferred.
Software/digital sales experience is strongly preferred.
C-Suite and conceptual selling is strongly preferred.
Experience with joint reconstructive experience in hips/knees/shoulders is strongly preferred.
Disruptive medical technology selling experience is preferred.
Strong robotics sales experience is strongly preferred.
The ability to travel up to 75% is required.
A valid driver's license issued in the United States is required.
Strong written and verbal communication skills required.

💡 Responsibilities

Must be able to learn/know Total Knee Arthroplasty and Total Hip Arthroplasty anatomy and procedures enabling the successful application and sale of the entire VELYS Digital Surgery Product Portfolio.
Responsible for the development of a comprehensive executable business plan to meet/exceed all VELYS sales goals in alignment with VELYS Digital Surgery Senior Sales Manager team sales goals.
Serves as tactical leader for business plan sales activities to meet/exceed all VELYS Digital Surgery Product Portfolio sales goals with the desired deal acquisition target mix ratios.
Encourages sales consultant trainings and hosts physician familiarization sessions (dinner programs, case observations, online training).
Works with internal business partners (HCC, Legal, Deal Desk, etc.) to ensure compliance with J&J capital sales process requirements for deal proposals.
Assist the VELYS Customer Experience Team and the Field Sales Organization with customer related activities and equipment logistical needs.
Work collaboratively with adjacent business partners, company support personnel, geographically aligned Strategic Customer Group and Joint Reconstruction Field Sales personnel to carry out the achievement of overall business unit goals.
Work with the VELYS Digital Surgery Senior Sales Manager and VELYS Customer Experience Team on proper launch cadence for VELYS Robotic Assisted Surgery and VELYS Hips Navigation units.
Work with the marketing, professional education, and commercial education teams to advance VELYS Digital Surgery sales and utilization.
Manage existing business and new opportunities by thoroughly understanding the entire implant and digital surgery business ensuring accelerated deal closure and accurately deal forecasting.
Demonstrates a high level of digital intelligence and the aptitude to function in new technology-oriented environments.
Leader of VELYS branding and messaging in sales territory.

Leadership Cross-functional Team Leadership Communication Skills Problem Solving Customer service Presentation skills Relationship building Account Management Teamwork Negotiation skills Training Client relationship management Sales experience Strategic thinking Digital Marketing CRM Financial analysis Data analytics Customer Success Budget management

Posted about 6 hours ago

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🔥 Account Manager

Posted about 10 hours ago

📍 United States

💸 66000.0 - 75500.0 USD per year

🔍 SaaS

🔧 Requirements

1+ years of experience in a SaaS account management role encompassing renewals
Salesforce proficiency
Strong communication and problem-solving skills
Highly organized and attentive to detail
Eager to learn product functionality and troubleshooting techniques
A team player with a positive, service-oriented mindset
Self-motivated and able to work independently
Adaptable and capable of thriving in a fast-paced, dynamic environment

💡 Responsibilities

Handle renewals for smaller or straightforward accounts, ensuring timely completion.
Proactively monitor account health and escalate risks to more senior team members.
Assist customers with basic troubleshooting related to contract terms or minor platform functionality.
Provide guidance on routine product navigation, leveraging internal resources and guides when needed.
Keep CRM systems updated with all renewal activities and customer touchpoints.
Ensure accurate data entry and organization within the CRM for assigned accounts, supporting overall team efficiency.
Develop foundational knowledge of GRIN’s product, including workflows and troubleshooting basics.
Listening to customer calls to observe best practices in real scenarios.
Joining Ask The Expert sessions to deepen platform knowledge.

Salesforce REST API Account Management Troubleshooting Sales experience CRM Customer support Customer Success SaaS

Posted about 10 hours ago

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🔥 Staff Technical Enablement Specialist

Posted about 10 hours ago

📍 United States

💸 123000.0 - 235900.0 USD per year

🔍 Data/AI

🏢 Company: Databricks👥 1001-5000💰 $684,559,082 Series I over 1 year agoArtificial Intelligence (AI)Machine Learning Analytics Information Technology

🔧 Requirements

7+ years of experience in technical pre-sales, technical enablement, technical program management, or consulting with a focus on data, AI, or cloud technologies.
Experience building, delivering, and scaling technical enablement programs for highly skilled technical teams.
Proven ability to create, manage, and execute large-scale enablement programs, balancing technical rigor with structured program management.
Exceptional communication and presentation skills, with the ability to engage technical and executive audiences.
Strong stakeholder management and collaboration skills, with the ability to align multiple teams toward a common goal.
Experience in technical pre-sales roles, building proofs-of-concept, or implementing technical solutions for customers (Preferred)
Databricks certification or experience with Apache Spark™, MLflow, Delta Lake, and other open-source technologies (Preferred)

💡 Responsibilities

Design, implement, and scale enablement solutions that foster domain specialization, hands-on expertise, and technical mastery.
Introduce innovative multi-signal validation methods that assess expertise through real-world application and structured learning.
Facilitate enablement sessions, workshops, and hands-on activities that reinforce applied problem-solving and deep technical skills.
Develop and maintain technical content, including reference architectures, solution guides, and POC templates.
Measure impact and iterate on enablement programs, leveraging feedback and performance data to drive improvements.
Collaborate with technical field teams, enablement leaders, and stakeholders to continuously refine and scale high-impact training programs.
Drive adoption of enablement programs and strategies among senior leaders by proposing solutions that align with business priorities, address key challenges, and incorporate industry trends.

AWS Project Management Python SQL Cloud Computing Data Analysis ETL GCP Machine Learning MLFlow Apache Kafka Azure Data engineering REST API Communication Skills Collaboration CI/CD Problem Solving Mentoring Presentation skills Training Data visualization Stakeholder management Strategic thinking Data modeling Customer Success

Posted about 10 hours ago

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🔥 Program Manager - Veeam Data Cloud and Kasten (Customer Success) - REMOTE USA

Posted about 11 hours ago

📍 United States

💸 125400.0 - 179100.0 USD per year

🔍 Software Development

🏢 Company: Veeam Software👥 5001-10000💰 $2,000,000,000 Secondary Market 3 months ago🫂 Last layoff about 1 year agoVirtualization Data Management Data Center Enterprise Software Software Cloud Infrastructure

🔧 Requirements

Proven program management skills in a SaaS environment, including ability to develop, documentation and execution of a large-scale rollout
Experience in identifying metrics to support growth and change management within programming
Self-starter who proactively identify areas of need and takes steps to mitigate
Experience in building a business or major department within a larger company
Effective communication and collaboration skills, both verbal and written as well as in working with a diverse team and multiple levels of management.
Growth Mindset
strong organizational skills

💡 Responsibilities

Help develop and maintain customer journey for VDC 365 and Kasten products, including digital-led touchpoints, in order to drive adoption and growth.
Help design and implement the 1:1 (human-led) engagement touchpoints.
Define, development, maintain and measure customer enablement programs
Create and maintain product development feedback loop
Coordinate data collection, reporting and information analysis within Gainsight.
Work across departments to communicate pain points and develop programming to address.
Analyze quantitative and qualitative information to develop new customer-facing programs to drive positive customer outcomes.

Project Management Data Analysis Product Management Salesforce Cross-functional Team Leadership Product Development Communication Skills Analytical Skills Collaboration Customer service RESTful APIs Organizational skills Reporting Strategic thinking Change Management Customer Success SaaS

Posted about 11 hours ago

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🔥 Summer Start Class (Sales and Client Success Roles)

Posted about 21 hours ago

📍 Philippines

🧭 Full-Time

💸 70000.0 - 100000.0 PHP per month

🔍 Sales, Client Success

🏢 Company: Foundry for Good

🔧 Requirements

Enthusiastic individuals with an interest in Sales, Client Success, and/or the nonprofit sector.
Strong communication skills (both written and verbal).
Ability to adapt quickly and work independently in a fast-paced environment.
Motivated and eager to learn new skills and contribute to client success.

💡 Responsibilities

Participate in an intensive 60-day training program that covers various business functions, including Sales, Client Success, and workplace giving.
Work directly with clients, helping them maximize the benefits of our tools and solutions.
Assist in onboarding clients, resolving issues, and ensuring they are set up for success.
Learn and contribute to the overall sales and client success strategy of the company.

Salesforce Communication Skills Problem Solving Customer service Organizational skills Time Management Written communication Excellent communication skills Adaptability Account Management Verbal communication Active listening Client relationship management Relationship management Sales experience CRM Customer Success

Posted about 21 hours ago

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🔥 Cardiovascular Territory Account Specialist – Eugene OR – Remote

Posted about 22 hours ago

📍 United States

💸 93800.0 - 174200.0 USD per year

🔍 Pharmaceuticals, Biotech

🏢 Company: internal_careers_for_acquired_entities

🔧 Requirements

Bachelor’s degree required, advanced degree a plus.
2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder.
Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.
Must have a valid driver’s license.

💡 Responsibilities

Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Business Operations Communication Skills Analytical Skills Collaboration Problem Solving Compliance Account Management Negotiation skills Relationship management Sales experience Market Research Strategic thinking Customer Success

Posted about 22 hours ago

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🔥 Director, Account Management - Merchant Experience

Posted about 23 hours ago

📍 United States

💸 175000.0 - 190000.0 USD per year

🔍 E-commerce, fintech, payments, or retail

🏢 Company: Zip Co Limited

🔧 Requirements

10+ years in merchant-facing roles (Merchant Services, Account Management, Business Development, Customer Success) with experience driving revenue growth
Proven ability to engage C-suite and VP-level decision-makers at Fortune 500 companies
Background in e-commerce, fintech, payments, or retail is required
Experience developing and executing long-term (12-36 month) merchant engagement strategies
Track record of leading contract renewals and structuring deals that drive long-term merchant success
Strong analytical skills to leverage performance data and insights to inform merchant strategy
Proficiency in leveraging AI-powered tools and technologies such as Clari, LinkedIn Sales Navigator, Google Workspace (G Suite), and Tableau
Experience managing and developing high-performing teams in a dynamic, fast-paced environment
Familiarity with Solution Selling, Challenger, or MEDDIC frameworks to drive business impact

💡 Responsibilities

Develop & execute a 12-36 month strategic account plan to drive retention, growth, and revenue expansion across our merchant base (GTM)
Develop a portfolio matrix evaluating revenue, NTM, and at-risk accounts to inform POV and create robust account plans for top 10 merchants
Drive $100M+ in annual TTV growth through cross-selling, optimization levers, and deeper product penetration with existing accounts
Lead contract renewals & merchant negotiations, structuring deals that ensure long-term success for both Zip and our partners
Serve as a strategic advisor to merchants, identifying pain points and delivering ROI-driven solutions to maximize performance
Uplevel merchant operations by refining processes, workflows, and tools to improve efficiency and merchant satisfaction
Own and enhance customer success strategies, ensuring merchants maximize value from their Zip partnership
Develop and execute multi-threaded engagement strategies to deepen relationships with C-suite and senior stakeholders
Lead merchant-focused events and initiatives to strengthen relationships and enhance customer success
Build, coach, and develop a high-performing Merchant Development team, providing mentorship and performance management
Guide customer retention & expansion strategy, optimizing account segmentation, organizational structure, and merchant success frameworks
Partner cross-functionally with Product, Engineering, Sales, and Marketing to drive improvements that enhance the merchant experience
Utilize data and analytics to track merchant performance, identify opportunities, and develop insights that drive strategic decision-making.
Implement and optimize account planning & pipeline management processes, ensuring alignment with broader business objectives.
Leverage enterprise sales methodologies (e.g., Challenger, MEDDIC, Solution Selling) to develop compelling business cases for merchant expansion.

Leadership Project Management Business Development Data Analysis People Management Cross-functional Team Leadership Communication Skills RESTful APIs Coaching Account Management Relationship management Sales experience Team management Strategic thinking CRM Customer Success

Posted about 23 hours ago

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🔥 Chief Operating Officer

Posted 1 day ago

📍 AR, CA, CO, IL, MA, MN, NE, NJ, NY, NC, OH, PA, TN, TX, UT, VA, WA, WI

🧭 Full-Time

💸 250000.0 - 300000.0 USD per year

🔍 HRtech, L&D, SaaS

🏢 Company: EasyLlama

🔧 Requirements

Successfully scaled a B2B SaaS startup (ideally HRtech or L&D) and have proven experience executing at a high-growth company (Series B and beyond).
Background in Strategy & Execution: You have an MBA and started your career in management consulting, private equity, or investment banking, before moving onto hands-on experience in high-growth SaaS companies where you have driven operational excellence and performance at a senior leadership level.
Strong leadership skills
Data-driven and KPI-focused
Results-Oriented & Strategic Thinker
Strong understanding of finance, legal, and GTM/revenue operations
Ability to optimize existing processes and create new ones.

💡 Responsibilities

Partner with the CEO to translate vision into actionable strategy, ensuring alignment across all teams and functions.
Set a high-performance standard for EasyLlama’s leadership team, ensuring all leaders meet their objectives and drive results.
Improve upon established company-wide north star metrics framework, build reports, and provide data-driven insights to the CEO and leadership team.
Establish a rigorous operating framework that includes key business rhythms, performance tracking, and standardized workflows across departments to increase efficiency and scalability.
Lead business operations as the cohesive force between revenue, product, and operations teams, ensuring all functions work together toward common company goals.
Work closely with People Ops to develop and implement effective talent management strategies, cultivating an engaged and high-performing workforce.
Lead company-wide meetings, including daily revenue meetings, leadership retreats, all-hands meetings, and monthly business reviews, ensuring transparency and accountability.
Work with Project Manager to execute high-impact projects, ensuring they stay on track and deliver results.
Hire and work closely with finance, legal, and external advisors to ensure sound financial management, compliance, and risk mitigation.
Oversee revenue performance by driving insights, accountability, and execution across Sales, Marketing, and Customer Success Ops.
Design and implement a structured data architecture that ensures clean, reliable, and accessible data across all business functions working closely with Data engineering.
Own financial planning, forecasting, and overall P&L management, ensuring strategic investments align with business goals and drive sustainable growth.

Leadership Project Management Data Analysis People Management HR Management Cross-functional Team Leadership Operations Management Business Operations Financial Management Strategic Management Analytical Skills Problem Solving Agile methodologies Organizational skills Presentation skills Written communication Compliance Interpersonal skills Excellent communication skills Account Management Negotiation skills Reporting Active listening Client relationship management Cross-functional collaboration Sales experience Data visualization Team management Stakeholder management Strategic thinking Process improvement Financial analysis Data modeling Finance Change Management Customer Success SaaS Budget management

Posted 1 day ago

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🔥 Cardiovascular Territory Account Specialist – Eugene OR – Remote

Posted 1 day ago

📍 United States

💸 93800.0 - 174200.0 USD per year

🔍 Pharmaceuticals, Biotech

🔧 Requirements

Bachelor’s degree required, advanced degree a plus.
2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder.
Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.
Must have a valid driver’s license.

💡 Responsibilities

Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Data Analysis Salesforce Product Development Communication Skills Analytical Skills Collaboration Problem Solving Compliance Account Management Negotiation skills Client relationship management Sales experience Market Research Team management Stakeholder management Strategic thinking CRM Customer Success

Posted 1 day ago

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🔥 Field Medical Outcomes, Director, MD

Posted 1 day ago

📍 United States

💸 219800.0 - 366400.0 USD per year

🔍 Pharmaceutical industry

🏢 Company: internaljobs

🔧 Requirements

MD or DO with 4+ years relevant experience required.
Experience in any of the following: Clinical, formulary, and/or other management experience; Managed Care, pharmaceutical industry, and/or Quality Improvement; Data Analytics and/or HEOR activities, with demonstrated strong methodological skills (study design, data analysis, and interpretation) in health services research.
Significant experience in interacting with payers and other organized customers required.
Excellent oral and written communication skills required.
Excellent and demonstrated interpersonal skills: ability to understand and respond to multiple external and internal customers’ demands, manage and handle conflict constructively required.
Breadth of diverse leadership experiences and capabilities including the ability to influence and collaborate with peers and create business impact.
Strong analytic skills including creativity and effectiveness in proactively identifying and addressing challenges.
Strong comprehension and communication skills, including ability to communicate large amounts of scientific information in a manner that is clear and concise.
Well-organized with the ability to be flexible, prioritize multiple demands, and employ strong situational leadership skills.
Ability to travel, including overnight travel for internal and external meetings (customer, industry, and professional society meetings).
Ability to operate a Pfizer company car with a valid US Driver’s License and regularly fly on airplanes; must be within a 2-hour drive of a major airport; flexibility to potentially travel 40 – 50% of time.

💡 Responsibilities

Ensure compliance with all internal/external SOPs/Rules/Regulations.
Provide objective and scientifically sound medical information regarding Pfizer’s medicines and the disease states they treat through use of pharmacoeconomic models, outcomes tools, educational programs, Health Outcomes Projects and Evaluations (HOPEs), non-interventional studies, and collaborations.
Appropriately prioritize the needs of the customer and of Pfizer to develop and implement objective and scientifically sound Real World Evidence-based outcomes tools (such as HOPEs and educational programs) which identify the greatest opportunities for improving patient care, closing quality gaps, and addressing population health management.
Serve as the Field Medical Outcomes lead for assigned customers, developing and executing a Medical account plan while representing Medical Affairs, sharing insights from the customer, and identifying opportunities for collaboration to improve patient care.
Understand the principles of study design, methodology, data analysis, and interpretation and communicate these concepts with customers.
Appropriately engage with key stakeholders within the market, such as Quality Improvement Organizations, Advocacy Groups, Coalitions, and other medical/healthcare associations, to understand their population health priorities and identify opportunities that align with the strategic Medical objectives of Pfizer.
Provide Medical support and guidance for HIT initiatives including initial assessment, triaging opportunities for review, assessing organizational capabilities and feasibility, and providing clinical relevance to proposed HIT methodologies.
Analyze workflows in the context of clinical healthcare information systems to facilitate care processes to reduce care gaps, improve care efficiencies, and maximize quality and population health.
Facilitate development of clinical content that embodies the clinical perspective while effectively using information technology to develop strategy and build innovative tools and resources
Provide expertise on e-data collection and planning for Field Medical colleagues.
Work cross-functionally within Pfizer guidance to identify, design, and deploy HIT solutions aligned with Pfizer Medical goals for Field Medical use.
Support development of HIT/clinical informatics specific resources for new product and new indication launches.
Maintain, continually develop, and utilize Clinical Informatics capabilities to enable effective collaborations with external customers.
Serve as members of internal teams to further the impact of Field Medical Outcomes by creating tools, resources, and educational materials for use both internally and externally.
Represent Pfizer Medical Affairs leadership with clinical/professional associations and/or societies, consistently demonstrating medical professionalism in all interactions.
Enhance customer recognition of Pfizer Medical through collaborative projects, publications and healthcare awards.
Providing approved medical content on Pfizer’s products in the designated therapeutic area, with a primary focus on organized customers, including but not limited to National Payers, Regional Payers, and Specialty Pharmacy Providers (SPPs).
Demonstrate Pfizer Scientific Leadership by keeping abreast of medical and scientific developments in the designated therapeutic area by continuously reviewing literature in the field, evolving competitive landscape, networking with experts and attending assigned conferences.
Respond to unsolicited requests from customers regarding scientific interpretation of clinical information and pharmacoeconomic impact of product selection to further advance formulary decision-making or patient outcomes through appropriate pharmaceutical care.
Compliantly collaborate with internal Pfizer colleagues (including Key Account Managers, Account Directors, PHI, Field Medical, Headquarters Medical, CI, AME, and HEOR) to understand the outcomes of interest and data analysis needs of assigned customers.
Maintain significant market and customer knowledge in an increasingly complex and dynamic marketplace.
Manage a significant volume of projects developed in a field-based environment, while exhibiting the ability to prioritize, successfully implement, and demonstrate excellent judgment skills and work in a continuous improvement environment.
Maintain an up-to-date status for internal training requirements.
Conduct all activities in accordance with all relevant policies, procedures and compliance guidance.
Educate HCOs based on patient care gaps and aligned to medical strategy with the goal of enhancing understanding of disease state and guideline-based care.
Achieve leadership-defined expectations regarding the number of medical stakeholders engaged.
Understand the priorities of PFE Medical Affairs in order to contribute to medical content strategy development and aligned field medical tactics.
Provides strong territory/customer leadership.
Serve on Medical, TA or cross-functional committees as appropriate.
Mentorship and Onboarding partner.
Maintain professional licensure and continually learn and grow in profession.

AWS Leadership Project Management SQL Data Analysis Business Operations Azure RDBMS Communication Skills Analytical Skills Collaboration CI/CD Customer service Microsoft Office Mentoring DevOps Written communication Compliance Interpersonal skills Excellent communication skills Problem-solving skills Account Management Teamwork Research Negotiation skills Reporting Training Data visualization Stakeholder management Strategic thinking Data analytics Customer Success

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Customer Success Job Salaries

Median high-range salary for jobs requiring Customer Success:

Skills and Salary

RESTful APIs

Sales experience

Analytical Skills

CRM

Communication Skills

Data Analysis

Account Management

Project Management

SaaS

Industries and Salary

Pharmaceuticals, Biotech

Cybersecurity

Fintech

Software Development

Construction

Healthcare

Software as a Service (SaaS)

B2B SaaS

Customer Success

EdTech

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