- Lead analytics on initiatives to improve short and long-term repayment rates and optimize collection costs.
- Develop insights capabilities to monitor performance and proactively identify trends, anomalies, and emerging risks.
- Identify optimization opportunities in external debt collections strategy and monitor vendor/agency performance.
- Maintain end-to-end ownership of analytics and collaborate in a cross-functional environment.
- Partner with key stakeholders across the organization to drive high-visibility strategic initiatives.
- Identify and drive opportunities to leverage AI to improve collections decision-making and automate insights.
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