- Lead a high-performing Fraud and Disputes Operations team, delivering impactful outcomes that protect customers and the business
- Own the end-to-end fraud and dispute operations function, shaping how we scale efficiently while maintaining strong risk controls
- Build and evolve operational processes that reduce friction, improve speed, and leverage automation to create best-in-class experiences
- Drive fraud prevention strategies by uncovering insights from transaction data, customer behavior, and emerging fraud trends
- Oversee complex, high-risk escalations including merchant due diligence, transaction monitoring alerts, and regulatory reporting decisions
- Partner cross-functionally with teams across Fraud Strategy, Compliance, Risk, and Customer Experience to deliver seamless, customer-first solutions
- Champion improvements to the customer journey by identifying key pain points in fraud and dispute interactions and implementing meaningful change
- Develop and inspire a team of investigators through coaching, mentorship, and a strong focus on growth and performance
- Identify opportunities to innovate and streamline operations, helping us stay ahead of evolving fraud risks while scaling sustainably
- Influence strategic decision-making by delivering clear insights and recommendations based on fraud trends and operational performance