Zip Co Limited

6+ years of experience managing Customer Experience tools like Zendesk, Intercom, etc. with a proven track record of managing CX tools and platforms in a fast-paced environment
Strong project management skills with experience leading cross-functional initiatives and delivering complex projects on time and within budget.
Experience leading and mentoring a team of CX technical operations professionals
Natural curiosity and aptitude for AI, and the ability to foster the same in your team
Excellent analytical, problem-solving, and communication skills, with the ability to translate technical concepts into business implications and vice versa.

💡 Responsibilities

Oversee the implementation, integration, and optimization of CX tools and platforms, ensuring they meet the needs of the organization and enhance customer interactions
Collaborate with all CX vendors, managing relationships and driving performance improvements
Lead the charge on vendor evaluations, comparisons, and documentation as we evolve our CX tooling landscape
Enable our CX technology strategy and roadmap to get us to AI-first servicing, including both customer-facing and agent-facing AI
Collaborate with cross-functional teams to identify opportunities for leveraging technology to improve customer experience
Establish and maintain processes and standards for CX tool administration, configuration, documentation, and user support
Responsible to ensure operational readiness for changes to products and features
Monitor system performance, security, and reliability, implementing enhancements and upgrades as needed to ensure seamless operations
Lead and mentor a team of CX technical operations professionals, fostering a culture of collaboration, innovation, and accountability
Provide coaching and professional development opportunities to team members to enhance their technical skills and career growth
Cultivate an AI-first mentality among the team, in both our internal processes and in the solutions we implement

LeadershipProject ManagementPeople ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMentoring

Posted 6 days ago

Apply

🔥 Talent Acquisition Associate

Posted 13 days ago

📍 US

🧭 Full-Time

💸 50000.0 - 60000.0 USD per year

🔍 Digital financial services

🔧 Requirements

1-3 years of recruiting or talent acquisition experience, ideally in a fast-paced environment.
Experience hiring for niche roles such as Product, Sales, GTM, Engineering is a strong plus.
Excellent organizational skills to manage multiple requisitions and stakeholders.
Strong relationship-building skills with high empathy and communication abilities.
Proven success in outreach methodologies to attract and engage passive talent.
Commitment to diversity and inclusion in hiring practices.
Strong operational focus, tracking recruiting metrics.
Exceptional communication skills for engaging with candidates and teams.
Familiarity with HR tech stack including LinkedIn Recruiter, Greenhouse, Google Suite, Slack, and Calendly.

💡 Responsibilities

Drive the full-cycle recruitment process to attract and hire top talent.
Manage multiple open roles and maintain a high-quality experience for candidates and hiring managers.
Support alignment and execution of interview strategies.
Build and nurture talent pipelines for niche roles.
Provide market insights and effective candidate engagement strategies.
Leverage various sourcing channels to attract talent.
Deliver exceptional candidate experiences through strong communication and structured processes.

HR ManagementCommunication SkillsOrganizational skillsRelationship buildingRecruitmentStakeholder management

Posted 13 days ago

Apply

🔥 Mid-Market Account Executive

Posted 13 days ago

📍 U.S.

💸 120000.0 - 140000.0 USD per year

🔍 Digital financial services

🔧 Requirements

Proven ability to manage and convert a high volume of accounts within short sales cycles of 60-180 days
At least 3+ years of full-cycle B2B sales experience, with exposure to retail merchants or ecommerce
Functional understanding of payments, checkout processes, consumer finance and BNPL solutions.
Competence in using Salesforce, outreach tools, and analytics software.
Ability to formulate strategic hypotheses and then quickly pivot based on market feedback and sales performance metrics.

💡 Responsibilities

Manage a higher volume of accounts, executing tailored sales strategies, and driving swift deal closures.
Own a roster of 30-40 qualified active accounts at all times, focusing on high-velocity outbound and meeting generation. Before you can take ownership of an account you must be able to demonstrate that the account is qualified as an ideal prospect and show clear indicators on why “now” is the right time to conduct outreach on predetermined contacts.
Create tailored Top of Funnel outreach campaigns based on the Zip Value Prop, the merchant needs, market trends, and vertical nuances.
Maintain steady prospecting efforts to secure discovery opportunities in order to meet top-of-funnel targets - Generating 6+ Discovery meetings per month.
Demonstrate the ability to run a highly organized end-to-end sales process from Discovery through Integration, and knowing when and how to engage necessary stakeholders and partners throughout the process.
Participate in weekly 1:1 sessions to ensure alignment with sales KPIs and account activity benchmarks.

SalesforceREST APICommunication SkillsCustomer serviceTime ManagementAdaptabilityAccount ManagementNegotiation skillsClient relationship managementSales experienceCRMFinancial analysis

Posted 13 days ago

Apply

🔥 Risk Analyst

Posted 20 days ago

📍 United States

🧭 Full-Time

💸 104000.0 - 130000.0 USD per year

🔍 Financial Services

🔧 Requirements

At least 3-4 years as a Risk Analyst
Experience in financial services/consumer banking, fintech/BNPL (desirable)
A positive mindset paired with a strong bias to action
An inquiring mind and be fearless with challenging assumptions and the status quo
Strong written and verbal communications skills
An ability to build interpersonal relationships with, and influence, key stakeholders across the business
A can-do attitude
Commercial solutions to the table – You own it and do it

💡 Responsibilities

Using the Zip Risk Management Framework to reinforce risk responsibilities and guide the business in managing risks.
Operationalizing Zip’s Risk Appetite Statement including risk indicators.
Collaborating and coordinating with functional areas to monitor risk profiles against and actions to be taken.
Building and strengthening relationships with business stakeholders to aid in identifying risks and control improvements.
Providing risk advice to the business.
Providing guidance to the business on appropriate remediation and treatment plans for addressing incidents and control deficiencies
Conducting monitoring & testing activities over key processes & controls within the business.
Conducting process mapping exercises, including conducting workshops, documenting process steps, identifying risks and controls.
Reviewing, updating and enhancing risk frameworks, policies and supporting documents.
Identifying and collecting data to form risk insights, including key risk indicators, key control indicators and risk appetite metrics.
Conducting assessment of controls effectiveness and operational design.
Contribute to reporting provided to Risk Committees (at Management and Board level).
Risk education, awareness and training.
Promote Zip’s desired risk culture.

Data AnalysisComplianceRisk ManagementStakeholder managementProcess improvementFinancial analysis

Posted 20 days ago

Apply

🔥 Senior Lead, Strategy & Operating Efficiency

Posted 22 days ago

📍 US

🧭 Full-Time

💸 128000.0 - 160000.0 USD per year

🔍 Buy Now, Pay Later

🔧 Requirements

5 or more years of experience in strategy consulting, business operations, or process improvement.
Experience in high-growth or tech-focused environments.
Passion for AI and experience implementing data-driven solutions.
Proven analytical skills, including financial modeling and quantitative analysis.
Strong cross-functional leadership and exceptional communication skills.

💡 Responsibilities

Identify and assess opportunities to improve workflows and eliminate bottlenecks.
Partner with business stakeholders to map processes and implement AI-driven solutions.
Lead complex strategic initiatives from problem definition to implementation.
Stay at the forefront of AI technologies to enhance operations.
Conduct market research and develop executive-level presentations.

Artificial IntelligenceData AnalysisBusiness OperationsStrategic ManagementCross-functional collaborationProcess improvement

Posted 22 days ago

Apply

🔥 GRC Analyst I

Posted 28 days ago

📍 US

🧭 Full-Time

💸 104000.0 - 130000.0 USD per year

🔍 Digital financial services

🔧 Requirements

Bachelor's degree in Information Security, Computer Science, or a related field.
2+ years of experience (ideally targeting 4) in Governance, Risk, and Compliance roles.
Strong experience in developing and implementing BCP and DRP strategies.
Hands-on experience with risk assessment methodologies and tools.
Excellent knowledge of compliance platforms.
Certifications such as CISSP, CRISC, CISA, or ISO 27001 Lead Auditor preferred.
Exceptional analytical, problem-solving, and communication skills.

💡 Responsibilities

Lead efforts to implement and maintain compliance with ISO 27001, PCI DSS, and SOC 2 frameworks.
Develop, update, and maintain security policies, procedures, and controls to meet regulatory and business requirements.
Conduct gap analyses and readiness assessments for compliance initiatives.
Perform risk assessments, identify vulnerabilities, and recommend mitigations to align with enterprise risk management strategies.
Drive the development, testing, and maintenance of BCP/DRP processes.
Coordinate internal and external audits related to PCI DSS, SOC 2, etc.
Promote a culture of security awareness by developing and delivering GRC-focused training.

ComplianceRisk Management

Posted 28 days ago

Apply

🔥 Software Engineer II (C#, .NET)

Posted about 1 month ago

📍 US

🧭 Full-Time

💸 130000.0 - 150000.0 USD per year

🔍 Digital financial services

🔧 Requirements

At least 3 years of demonstrated professional experience in the backend software engineering space.
Bachelor’s degree in Computer Science or a related field.
Experience with programming languages like C#, Java, JavaScript, Python, or Go.
Proactive with a focus on details and producing high-quality work.
Experience in large-scale internal process migrations.
Familiarity with relational database design, creating schemas, and writing efficient queries.

💡 Responsibilities

Develop and deploy scalable, reliable systems to support fraud and credit risk management.
Collaborate with teams across Product, Fraud, Decisioning, and Risk departments.
Contribute to the development, support, and optimization of engineering solutions.
Help foster a high-performance culture by sharing knowledge and best practices.
Assist in coaching junior engineers on engineering best practices.
Work with a cloud-based, event-driven microservice architecture.
Ensure high reliability and performance for systems supporting thousands of users.
Engage in a blameless culture focusing on continuous improvement.
Participate in planning sessions and contribute to feature design.
Adapt to shifting priorities while maintaining productivity.

Backend DevelopmentSQLAgileC#.NETMicroservices

Posted about 1 month ago

Apply

🔥 Senior Software Engineer II (C#/ .NET, Enterprise Architecture)

Posted about 1 month ago

📍 US

🧭 Full-Time

💸 160000.0 - 185000.0 USD per year

🔍 Digital financial services

🔧 Requirements

Educational Background: A bachelor's degree in Computer Science or Software Engineering.
Technical Leadership: Proven ability to lead technical initiatives and large-scale projects.
Engineering Experience and Expertise: At least 10 years in software engineering, mastery of C#/.Net.
Mentorship: Experience mentoring engineering teams and fostering collaborative culture.
Cross-Functional Collaboration: Exceptional communication and stakeholder management skills.
Additional: TOGAF certification, prior architecture experience, and fintech knowledge preferred.

💡 Responsibilities

Lead Architectural Design and Execution: Define, design and drive the implementation of scalable, high-availability solutions.
Lead and Define Technical Strategy: Develop architecture roadmaps aligned with business goals.
Establish and Champion Best Practices: Drive the adoption of engineering principles.
Architect Cloud Native Solutions with Security-First Principles: Design secure, robust, and scalable solutions.
Enhance Observability: Implement monitoring, logging, and alerting systems.
Mentor and Inspire Engineering Teams: Serve as a mentor for junior engineers.
Drive Security and Compliance Standards: Define and enforce security standards.
Document and Institutionalize Knowledge: Produce detailed documentation and create internal wikis.

Cloud ComputingKafkaKubernetesMicrosoft .NETSoftware ArchitectureC#AzurePostgresTerraformMicroservicesCompliance

Posted about 1 month ago

Apply

🔥 Senior Credit Risk Analyst

Posted 2 months ago

📍 US

🧭 Full-Time

💸 108000.0 - 156000.0 USD per year

🔍 Digital financial services

🔧 Requirements

3-5+ years of experience in Credit or Fraud Risk.
Expert SQL skills.
Passion for analyzing data in the Risk domain.
Proven analytics experience as a risk/data analyst.
Prior experience in the finance or lending industry preferred.
Ability to influence decision makers and drive results.
Advanced knowledge of SQL; knowledge of Python or PySpark preferred.
Experience with data visualization tools like Tableau or PowerBI is a plus.
Self-organized with the ability to operate independently.
Enjoy working in a fast-paced environment with competing priorities.

💡 Responsibilities

Spearhead initiatives that manage Credit and Fraud Risk with existing customers.
Leverage advanced analytics to drive actionable insights and develop go-to-market strategies.
Monitor performance metrics and analyze and optimize strategies.
Collaborate closely with stakeholders.

PythonSQLData AnalysisData visualization

Posted 2 months ago

Apply