- Support business stakeholders and regional risk colleagues to strengthen and mature Zip’s enterprise issue and incident management framework.
- Support second-line oversight and challenge throughout the issue and incident lifecycle, ensuring alignment with Group Risk standards and governance requirements.
- Review, assess, and challenge incident classifications, impact assessments, root cause analyses, and remediation plans to support consistent enterprise-wide practices.
- Facilitate timely escalation of material incidents and emerging risk themes to senior leadership and governance forums.
- Analyze incident trends, control failures, and recurring themes and provide insights to identify systemic risks and opportunities for control enhancement.
- Support incident investigations, ensuring root causes are appropriately identified and documented, and corrective actions address underlying risk drivers.
- Monitor remediation activities through closure, providing independent challenge and validation of action effectiveness.
- Lead and coordinate post-incident reviews and lessons learned activities to drive continuous improvement across processes, controls, and risk management practices.
- Develop and enhance management information, metrics, and governance reporting that provide meaningful insight into issue and incident trends, remediation progress, and risk exposure.
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