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Account Manager

Posted about 17 hours agoViewed

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💎 Seniority level: Manager, 1+ years

📍 Location: United States

💸 Salary: 66000.0 - 75500.0 USD per year

🔍 Industry: SaaS

⏳ Experience: 1+ years

🪄 Skills: SalesforceREST APIAccount ManagementTroubleshootingSales experienceCRMCustomer supportCustomer SuccessSaaS

Requirements:
  • 1+ years of experience in a SaaS account management role encompassing renewals
  • Salesforce proficiency
  • Strong communication and problem-solving skills
  • Highly organized and attentive to detail
  • Eager to learn product functionality and troubleshooting techniques
  • A team player with a positive, service-oriented mindset
  • Self-motivated and able to work independently
  • Adaptable and capable of thriving in a fast-paced, dynamic environment
Responsibilities:
  • Handle renewals for smaller or straightforward accounts, ensuring timely completion.
  • Proactively monitor account health and escalate risks to more senior team members.
  • Assist customers with basic troubleshooting related to contract terms or minor platform functionality.
  • Provide guidance on routine product navigation, leveraging internal resources and guides when needed.
  • Keep CRM systems updated with all renewal activities and customer touchpoints.
  • Ensure accurate data entry and organization within the CRM for assigned accounts, supporting overall team efficiency.
  • Develop foundational knowledge of GRIN’s product, including workflows and troubleshooting basics.
  • Listening to customer calls to observe best practices in real scenarios.
  • Joining Ask The Expert sessions to deepen platform knowledge.
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