Apply📍 United States
🧭 Full-Time
💸 49920.0 - 60000.0 USD per year
🔍 Information Technology
- Strong familiarity with supporting users of MacOS, Windows, and Linux Desktop
- Clear desire to help people enhance their job functions through the use of technology
- Excellent written and verbal communication skills
- Proficiency at writing end user documentation (HowTo, as-built documentation) for technical and non-technical audiences
- Willingness to dive into problems whether familiar or not
- Commitment to continuous improvement for the team
- At least 2 years experience working in end user support
- End user support for technology related issues using a work ticket queue tracked in Jira
- Provision employee laptops using manual and automated processes and mobile device management software.
- Employee user account management, including account creation and decommissioning
- User support and training on core business tools (Email, Chat, Wiki, etc.)
- Manage inventory and ordering of technology supplies ensuring adequate stock available at all times and assets are tracked in the management tool.
- Develop and deliver training as needed to help employees adopt new technologies and best utilize our systems and infrastructure
- Educate users on use of tools and infrastructure systems with a focus on advocacy for security and secure computing.
- Other duties as assigned
LDAPMicrosoft Active DirectoryMicrosoft ExchangeJiraActiveMQMobile testingLinuxDocumentationTrainingTroubleshootingJSONTechnical supportScriptingCustomer supportSaaS
Posted 8 days ago
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