- Own and resolve escalated technical support issues, including integrations and complex product behavior
- Troubleshoot across systems, APIs, and third-party tools to identify root causes
- Act as the primary liaison between Support, Product, and Engineering on technical issues
- Clearly document issues, reproduce bugs, and communicate context to internal teams
- Ensure timely resolution and consistent follow-through on all escalations
- Support pre-sales conversations by answering technical questions from prospects
- Partner with Customer Success during onboarding to guide customers through technical setup
- Identify recurring technical issues and drive improvements to documentation, internal troubleshooting workflows, and product feedback loops
- Maintain clean, accurate records in support and CRM systems
RESTful APIsSaaS