Chief Operating Officer

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💎 Seniority level: Executive, 15 years

📍 Location: AR, CA, CO, IL, MA, MN, NE, NJ, NY, NC, OH, PA, TN, TX, UT, VA, WA, WI

💸 Salary: 250000.0 - 300000.0 USD per year

🔍 Industry: HRtech, L&D, SaaS

🏢 Company: EasyLlama

🗣️ Languages: English

⏳ Experience: 15 years

🪄 Skills: LeadershipProject ManagementData AnalysisPeople ManagementHR ManagementCross-functional Team LeadershipOperations ManagementBusiness OperationsFinancial ManagementStrategic ManagementAnalytical SkillsProblem SolvingAgile methodologiesOrganizational skillsPresentation skillsWritten communicationComplianceInterpersonal skillsExcellent communication skillsAccount ManagementNegotiation skillsReportingActive listeningClient relationship managementCross-functional collaborationSales experienceData visualizationTeam managementStakeholder managementStrategic thinkingProcess improvementFinancial analysisData modelingFinanceChange ManagementCustomer SuccessSaaSBudget management

Requirements:

Successfully scaled a B2B SaaS startup (ideally HRtech or L&D) and have proven experience executing at a high-growth company (Series B and beyond).
Background in Strategy & Execution: You have an MBA and started your career in management consulting, private equity, or investment banking, before moving onto hands-on experience in high-growth SaaS companies where you have driven operational excellence and performance at a senior leadership level.
Strong leadership skills
Data-driven and KPI-focused
Results-Oriented & Strategic Thinker
Strong understanding of finance, legal, and GTM/revenue operations
Ability to optimize existing processes and create new ones.

Responsibilities:

Partner with the CEO to translate vision into actionable strategy, ensuring alignment across all teams and functions.
Set a high-performance standard for EasyLlama’s leadership team, ensuring all leaders meet their objectives and drive results.
Improve upon established company-wide north star metrics framework, build reports, and provide data-driven insights to the CEO and leadership team.
Establish a rigorous operating framework that includes key business rhythms, performance tracking, and standardized workflows across departments to increase efficiency and scalability.
Lead business operations as the cohesive force between revenue, product, and operations teams, ensuring all functions work together toward common company goals.
Work closely with People Ops to develop and implement effective talent management strategies, cultivating an engaged and high-performing workforce.
Lead company-wide meetings, including daily revenue meetings, leadership retreats, all-hands meetings, and monthly business reviews, ensuring transparency and accountability.
Work with Project Manager to execute high-impact projects, ensuring they stay on track and deliver results.
Hire and work closely with finance, legal, and external advisors to ensure sound financial management, compliance, and risk mitigation.
Oversee revenue performance by driving insights, accountability, and execution across Sales, Marketing, and Customer Success Ops.
Design and implement a structured data architecture that ensures clean, reliable, and accessible data across all business functions working closely with Data engineering.
Own financial planning, forecasting, and overall P&L management, ensuring strategic investments align with business goals and drive sustainable growth.

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Lead the IT strategy, overseeing digital infrastructure and cybersecurity. Ensure technology supports organizational goals and protects data.
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Develop IT governance frameworks and policies for effective technology use, data management, and security.
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Oversee IT vendor and contract management, ensuring alignment with organizational values and operational needs.
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