Remote Virtual Assistant Jobs

Customer support

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🔥 Provider Relations Representative

Posted 28 minutes ago

📍 United States

🧭 Contract

🔍 Healthcare

🏢 Company: computer_aid

🔧 Requirements

Bachelor's degree and 2 years of experience or Associates degree and 4 years of experience in a healthcare customer service environment
Demonstrated ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
Strong analytical skills with the ability to identify issues and implement effective solutions
Proficient in general office practices and software packages, including Microsoft Office Suite and communication tools
Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively
Ability to work independently and as part of a team, fostering a cooperative work environment

💡 Responsibilities

Develop and maintain positive relationships with assigned providers
Act as the first point of contact for provider inquiries, ensuring timely and accurate responses to their questions
Interpret and explain complex information, proactively following up on inquiries and ensuring satisfaction
Maintain detailed records of interactions, transactions, and comments
Assist in the preparation and distribution of communication materials, including drafting and sending out written notices
Collaborate with team members on various projects, providing support as needed to meet team goals
Perform other tasks as required to support the team’s objectives

Communication Skills Analytical Skills Problem Solving Customer service Microsoft Office Written communication Microsoft Office Suite Interpersonal skills Excellent communication skills Relationship building Verbal communication Active listening Data entry Customer support

Posted 28 minutes ago

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🔥 Associate Account Manager, ANZ

Posted 31 minutes ago

📍 Melbourne/Sydney

🔍 AdTech / MarTech

🏢 Company: Branch Metrics

🔧 Requirements

1-2 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
Proven ability to communicate effectively in Korean, both written and verbally
Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
Experience supporting customers with cloud-based SaaS solutions
Problem-solving skills around business and technical product questions
Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.

💡 Responsibilities

Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
Build compelling demonstrations, presentations, and business value documents
Identify and resolve business issues
Assist and support with technical issue resolution
Accelerate adoption, manage engagement, and lead value creation

Business Intelligence Data Analysis Salesforce Google Analytics Jira Tableau Communication Skills Analytical Skills Customer service RESTful APIs Problem-solving skills Account Management Client relationship management Strong communication skills Cross-functional collaboration Relationship management Sales experience Strategic thinking Customer support Customer Success SaaS

Posted 31 minutes ago

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🔥 Principal Technical Support Engineer - Dutch Fluency

Posted 38 minutes ago

📍 UK, France, Germany, Netherlands, Poland

🧭 Full-Time

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

B.S. in Computer Science, Engineering (Mechanical/Electrical), or other Technical Field
Excellent written and verbal communication skills, you can speak both Engineer and Human.
Strong bias for action, ability to dive deep, and insistence on the highest standards.
Ability to work in a hyper-growth environment with shifting priorities.
Willingness to work flexible hours during nights and weekends as required.

💡 Responsibilities

Develops expertise in testing, analysis, and relevant product and technical domains
Ability to build & develop troubleshooting tools either independently or through partnership with L3 team e.g. build solution on top of Databricks
Synthesizes broad and deep Customer understanding to prioritize, engage & close out effectively.
Solves complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation (Problems may be previously unknown).
Creates positive, impactful changes to one's Team through quality collaboration, communication & leadership. Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

AWS GraphQL SQL Bash Data Analysis Jira REST API Communication Skills CI/CD Problem Solving Customer service Mentoring Linux DevOps Networking Troubleshooting JSON Technical support Scripting Debugging Customer support

Posted 38 minutes ago

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🔥 Data Entry Specialist

Posted about 1 hour ago

📍 United States

🧭 Full-Time

💸 31200.0 - 35360.0 USD per year

🏢 Company: ABC Legal Services👥 501-1000 Risk Management Legal

🔧 Requirements

Ability to plan, multi-task and manage time effectively
Must have excellent verbal and written communication skills
Solid computer skills

💡 Responsibilities

Handles difficult or complicated attorney tickets, issues or complaints with appropriate documentation and resolution. Follows up with client should the issue affect them
Investigates inquiries regarding hearing report results, attorney performance and attorney history
Manages various performance widgets to ensure timely resolution of compliance tasks
Validates and documents current state licensure and 'Good Standing' status of attorneys prior to case assigned. Such documents include Background Checks, valid insurance policy, attorney resume, pending attorney applications, bar directory validations, etc.
Process and manage FTA's and Filtered attorneys; use trends and information gained to identify training needs and remediation
Review and verify that attorneys with disciplinary history or administrative sanctions are up to compliance standards
Monitor Learning Management System for attorneys
Assists with attorney services (calls, chats, tickets, emails, etc. from attorneys)
Follows good customer service standards in all aspects of the job
Identifies and suggests ideas for improving system and processes
Attends weekly team meetings. Prepares and participates as appropriate
Performs other duties as assigned

Communication Skills Microsoft Excel Customer service Attention to detail Organizational skills Time Management Written communication Multitasking Compliance Microsoft Office Suite Problem-solving skills MS Office Data entry Computer skills Data management Customer support

Posted about 1 hour ago

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🔥 Customer Support Representative - Rotational Work Schedule

Posted about 2 hours ago

📍 Slovakia, Czechia

🧭 Full-Time

💸 1300.0 - 1800.0 EUR per month

🔍 SaaS

🏢 Company: Cloudtalk

🔧 Requirements

English fluent
Willingness to work according to a work shift schedule (divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 8:30AM-9:00PM CET)
You have basic technical skills and a strong desire to learn more about our product and industry.
You take ownership of your tasks and work with minimal supervision.
You’re eager to continuously grow your skills and knowledge.

💡 Responsibilities

Provide top-tier technical support via chat and email to both new and existing customers.
Build and maintain lasting customer relationships.
Work with a diverse, international client base spanning multiple industries and regions.
Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

Troubleshooting Technical support Customer support Customer Success English communication SaaS

Posted about 2 hours ago

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🔥 Customer Success Coordinator

Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Toma👥 1001-5000 Restaurants Janitorial Service Building Maintenance

🔧 Requirements

2+ years of experience in Customer Success, customer support, or a related field, in a SaaS environment.
Strong problem-solving abilities, attention to detail, and a proactive approach to identifying and resolving issues.
Ability to learn quickly and adapt to changing priorities in a fast-paced environment.
Familiarity with AI prompting and LLM functionality.
Basic technical aptitude and willingness to learn new software tools.

💡 Responsibilities

Coordinate and guide new customers through the initial setup and training process, utilizing existing resources and documentation.
Monitor the support queue and respond to basic customer inquiries in a timely and professional manner.
Reach out to customers proactively to check on their progress, answer questions, and offer personalized assistance.
Identify opportunities to streamline and improve existing onboarding and support processes, leveraging data and customer feedback to drive improvements.

Communication Skills Problem Solving Customer service Documentation Troubleshooting CRM Customer support Customer Success SaaS

Posted about 3 hours ago

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🔥 Customer Support Specialist

Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 SaaS, Legal Technology

🏢 Company: Alt Legal👥 11-50💰 Seed almost 9 years agoSaaS Legal Software

🔧 Requirements

4+ years’ experience in client-facing role, involving support of SaaS or professional web-based solutions
2+ years’ Work-from-Home Experience
Intermediate knowledge of MS Office and Google programs, particularly Excel and Google Sheets
Strong written and verbal communication skills
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Superb personal organizational skills to ensure all client commitments are met
Ability to empathize with and advocate for our customers
Ability to quickly learn new concepts and teach others
Excellent problem-solving skills

💡 Responsibilities

Act as a first point of contact for all day-to-day questions received via Alt Legal’s support email, live chat, and phone line.
Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams.
Look for commonalities in client questions and proactively provide input to the Customer Success and Product Teams to enhance training materials and documentation, as well as to enhance the product.
Provide platform training to key stakeholders and end-users, connecting the value of Alt Legal to client initiatives.
Work directly with clients advising them on how to best leverage Alt Legal in coordination with the relevant Customer Success Manager.
Work to understand key client use cases and attributes in order to provide context-driven responses and training.
Provide exceptional service to clients in order to help support the Customer Success team’s goals of reduced customer churn, revenue expansion, opportunity identification, and higher client product adoption, satisfaction, and overall account health.
Stay current with system changes and updates.
Act as the client advocate, working cross-departmentally with internal teams to successfully resolve client concerns and questions.

Google Analytics Communication Skills Problem Solving Customer service Attention to detail Written communication Excellent communication skills Adaptability MS Office Empathy Verbal communication Training Active listening Strong communication skills Technical support Customer support SaaS

Posted about 3 hours ago

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🔥 Product Solution Engineer

Posted about 3 hours ago

📍 India

🧭 Full-Time

🔍 SaaS

🔧 Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
3+ years in Product Ops, Consultant, Data, Solutions roles or related fields
Should have troubleshooting and debugging experience.
Experience working with cross-functional teams (e.g., Engineering, Design, Product Management)
Proven experience in a technical support or product solution role, preferably within a SaaS environment.
Basic knowledge of APIs, databases, and UI technologies such as Vue.js, MongoDB, and RESTful APIs.
Project management tools (e.g., ClickUp, Freshdesk)
Familiarity with product development methodologies (e.g., Agile)
Experience with automation tools is a plus(e.g., Zapier, Automator)
Ability to work with stakeholders to assess potential risks.
Ability to analyze existing tools and databases and provide software solution recommendations.
Ability to translate business requirements into non-technical lay terms.
Ability to read APIs.

💡 Responsibilities

Act as the primary point of contact for customer issues related to phone services on our SaaS platform.
Handle customer tickets promptly, ensuring timely and effective resolution.
Collaborate closely with development and support teams to diagnose, troubleshoot, and resolve issues.
Analyse tickets and find patterns for Product Enhancements.
Provide clear and concise communication to customers regarding the status and resolution of their issues.
Maintain detailed records of customer interactions and resolutions in our ticketing system.
Participate in agile development processes, contributing to sprint planning, stand-ups, and retrospectives.
Utilize your knowledge of APIs, databases, and UI technologies to analyze and resolve technical problems.
Develop and maintain documentation for troubleshooting processes and solutions.

Project Management Agile MongoDB Vue.Js API testing RESTful APIs Troubleshooting Technical support Data analytics Debugging Customer support

Posted about 3 hours ago

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🔥 Medicare Outreach Specialist

Posted about 3 hours ago

📍 Texas City, Texas, United States, Philadelphia, Pennsylvania, United States, Dover, Delaware, United States

🧭 Contract

💸 15.0 - 17.0 USD per hour

🔍 Insurance

🏢 Company: Wider Circle

🔧 Requirements

Minimum two (2) years of successful Medicare telesales, telemarketing, or customer service experience in a call center setting with a background in Medicare products.
Bi-lingual in Spanish, Khmer, Creole, Mandarin, Arabic, or other languages
Effective computer and application knowledge of Client Relationship Management systems like Salesforce, multi-dialer phone system, Google Workspace, and Microsoft Office suite Microsoft Word is required
Strong communication and customer service skills
Ability to track/monitor/retrieve information on calls
High school diploma or equivalent, bachelor degree preferred

💡 Responsibilities

Complete a predetermined goal of outbound calls each day from the lead list to prospective beneficiaries to educate them about the additional benefits that are available to them, to secure the Scope of Appointment, and to schedule the plan presentation with a licensed Medicare agent.
Maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls.
Master the details of outreach workflows and scripts while developing a conversational style that highlights your personality and connection to beneficiaries.
Effectively engage with members during calls, probing to determine their needs and anticipate objections.
Attend daily and weekly team meetings and be accountable for your output
Provide and maintain daily tasks related to call follow-ups, appointment scheduling, and productivity tracking
You will go the "extra mile" to meet the quota.
You will maintain a positive, professional attitude when interacting with internal and external customers.

Salesforce Communication Skills Customer service Microsoft Office Suite Sales experience Computer skills CRM Customer support

Posted about 3 hours ago

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🔥 Customer Service Manager (m/f/d) - Montu Therapeutics - Germany

Posted about 4 hours ago

📍 Germany

🧭 Full-Time

🔍 Healthcare

🏢 Company: Montu UK

🔧 Requirements

3+ years of experience in customer service management, ideally in healthcare, digital health, or a tech-enabled service environment
Strong leadership skills and a track record of building or scaling support teams in dynamic environments
Deep understanding of customer-centric service models and operational efficiency
Tech-savvy and comfortable working with CRM or ticketing tools—experience with Zendesk is a strong plus
Full professional fluency in German and English (written and spoken) is required
A hands-on, start-up mindset—you’re adaptable, solution-oriented, and ready to build from the ground up
Solid knowledge of GDPR and German healthcare regulations is a plus

💡 Responsibilities

Lead & Develop the Support Team Recruit, manage, and mentor a high-performing team supporting patients, physicians, and pharmacy partners.
Build Scalable Support Processes Design and implement efficient workflows across support channels (email, phone, chat) that meet the needs of a growing telehealth platform.
Optimize Customer Experience Use feedback and data to identify friction points and improve satisfaction, speed, and quality across every touchpoint.
Drive Operational Excellence Collaborate closely with Product, Operations, and IT to resolve systemic issues, improve tools, and build seamless service experiences.
Ensure Compliance & Quality Maintain high standards for patient data protection (e.g. GDPR), healthcare regulations, and support quality assurance.
Monitor KPIs & Performance Track key metrics like response time, resolution rate, and NPS to drive continuous improvement and accountability.

Leadership People Management Customer service Mentoring Compliance Excellent communication skills Problem-solving skills Training Recruitment Quality Assurance Team management Process improvement CRM Customer support English communication

Posted about 4 hours ago

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