Medicare Outreach Specialist

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Requirements:

• Minimum two (2) years of successful Medicare telesales, telemarketing, or customer service experience in a call center setting with a background in Medicare products.
• Bi-lingual in Spanish, Khmer, Creole, Mandarin, Arabic, or other languages
• Effective computer and application knowledge of Client Relationship Management systems like Salesforce, multi-dialer phone system, Google Workspace, and Microsoft Office suite Microsoft Word is required
• Strong communication and customer service skills
• Ability to track/monitor/retrieve information on calls
• High school diploma or equivalent, bachelor degree preferred

Responsibilities:

• Complete a predetermined goal of outbound calls each day from the lead list to prospective beneficiaries to educate them about the additional benefits that are available to them, to secure the Scope of Appointment, and to schedule the plan presentation with a licensed Medicare agent.
• Maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls.
• Master the details of outreach workflows and scripts while developing a conversational style that highlights your personality and connection to beneficiaries.
• Effectively engage with members during calls, probing to determine their needs and anticipate objections.
• Attend daily and weekly team meetings and be accountable for your output
• Provide and maintain daily tasks related to call follow-ups, appointment scheduling, and productivity tracking
• You will go the "extra mile" to meet the quota.
• You will maintain a positive, professional attitude when interacting with internal and external customers.