Apply📍 United States
💸 17.5 USD per hour
🔍 Community Health
- A high school diploma or equivalent is required.
- Certification as a community health worker or 1-3 years of relevant experience in community health, social services, or related fields.
- Bilingual: English and Spanish.
- Must reside in the state of CA.
- Exceptional verbal communication and active listening skills.
- Ability to effectively manage multiple tasks, including inbound and outbound calls and campaign support.
- Proficiency in navigating data entry systems and maintaining accurate records.
- Strong organizational and time management skills.
- A positive and professional attitude, with a commitment to continuous learning and improvement.
- Reliable, fast-speed internet connection, a quiet and professional remote work environment, and basic computer literacy.
- Conduct outbound calls to engage members, promote programs, and build trust.
- Manage inbound calls, addressing member inquiries with professionalism and empathy.
- Provide program information, resolve member concerns, and support their participation in health-focused initiatives.
- Execute targeted outreach campaigns, ensuring consistency and accuracy in messaging.
- Maintain detailed and accurate records of member interactions in the outreach center database.
- Collaborate with the team and leadership to refine outreach strategies, share best practices, and meet organizational goals.
- Consistently achieve or exceed call targets and performance metrics.
- Stay informed about company programs, updates, and outreach techniques through ongoing training.
- Demonstrate cultural competence and understanding of the communities being served.
Customer serviceEmpathyVerbal communicationActive listeningData entryRelationship management
Posted about 2 months ago
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