Develop and execute renewal campaigns by product, segment, and contract cycle.
Build upsell and cross-sell plays across the full product suite.
Manage the case study and testimonial program, including sourcing and writing.
Build a pipeline of referenceable customers for conferences and sales cycles.
Manage the NPS program, including survey cadence, analysis, and closed-loop follow-up.
Create content to support adoption milestones and communicate new features.
Lead customer programming at company summits and regional events.
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About Gaggle
Gaggle pioneers student safety and well-being for K-12 schools across the US. They blend technology and human expertise to protect students. Gaggle Safety Management monitors online activity for potential issues like self-harm and violence. Their dedicated safety team reviews flagged content 24/7. Gaggle Therapy provides teletherapy, and crisis lines offer immediate support. During the 2020-21 school year, Gaggle helped save 5,791 student lives. They process over 1.5 billion items monthly, handling 12 Petabytes of data in AWS. This mission-driven work helps schools foster safer learning environments.
How We Work
Gaggle is a fully remote company with employees across all 50 US states. You gain complete control over your schedule, whether you are a contractor or full-time employee. The company values hiring exceptional people, active listening, and working hard to improve. Treating people well and prioritizing innovation are core tenets. Gaggle fosters a diverse, inclusive, and equitable environment. The team gathers for a yearly retreat. They maintain strong work-life balance and offer flexible PTO.
Engineering at Gaggle
You will join a team processing massive data at scale, solving complex safety challenges. Gaggle operates with 12 Petabytes in AWS and handles 1.5 billion items per month. The tech stack includes Java, Python, React, and Rust. You will work with MySQL databases, Elasticsearch, and OpenSearch. They utilize GitHub, Jira, Confluence, Slack, and Google Workspaces. Gaggle employs CI/CD with full pipelines. The team leverages machine learning and has improved threat detection by 287% using Amazon Nova.
Why Join Us
Drive direct impact by protecting K-12 students and saving lives.
Gain autonomy and control your work schedule in a fully remote environment.
Build and scale solutions that process billions of data points monthly.
Join a recognized Top Workplace that invests in its people and technology.
Benefits & Perks
PPO and HDHP health insurance through BCBS of Illinois (includes fertility treatment, virtual visits, mental health resources).
Dental insurance (including orthodontia) through Guardian.
Vision insurance through BCBS/EyeMed.
HSA, FSA, LPFSA, and DCFSA with a $500 annual company contribution.
401(k) plan with immediate vesting and a 4% company contribution.
Employee Assistance Program (financial and legal assistance).
Flexible PTO and generous paid leave plans.
Pet Insurance Discount Program.
Team recognition programs, holiday gifts, bonuses, and company retreats.