Toma

👥 1001-5000RestaurantsJanitorial ServiceBuilding Maintenance💼 Private Company
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Toma is revolutionizing the automotive industry with its AI-driven platform, creating the world's first "ghost dealerships." We're a rapidly growing tech company with a small but impactful team, currently focused on reshaping how 18,000 car dealerships operate nationwide. We've already achieved impressive results, landing 60 customers purely through word-of-mouth and securing $17M in funding from top investors like a16z. Our core technology includes an in-house voice AI and agentic workflow orchestration platform, built on a foundation of modern web technologies. Our tech stack includes WordPress, Google Analytics, and other modern technologies like React.js, and a commitment to modern DevOps practices. We embrace a culture of innovation and encourage our team to be bold in their approach to problem-solving. We value collaboration and encourage remote work to ensure an inclusive environment for employees. We are looking for motivated individuals that are looking to contribute in a fast-paced environment. We're actively seeking talented individuals to join our team. As a remote-first company, we offer flexibility and opportunities for growth. If you're passionate about AI, customer success, and have experience in the SaaS world, consider joining us. At Toma, you’ll not only find a job but an opportunity to make a lasting impact on the future of automotive tech.

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👥 1001-5000💰 $268,000,000 Series E over 5 years ago🫂 Last layoff about 2 years agoDeveloper ToolsDevOpsOpen SourceSaaSCloud Security
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Jobs at this company:

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🔥 Founding Recruiter
Posted about 17 hours ago

📍 United States

🧭 Contract

🔍 AI

  • 2-3+ YOE in talent operations (internships count)
  • Seasoned experience in hiring for high-caliber technical roles
  • Exceptional people skills
  • A track record of excellence
  • Interface with CTO and CEO
  • Maintain job postings and pipelines on Ashby, Bookface (Y Combinator Work at a Startup), CDG Jobs Board, LinkedIn, and Indeed
  • Own hiring roadmaps and postings
  • Source candidates for whom you have no business being in their inbox
  • Leverage AI recruiting tooling and hack your way to the best candidates on the market

HR ManagementRecruitment

Posted about 17 hours ago
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🧭 Full-Time

🔍 SaaS

  • 3+ years of experience in SaaS Digital Customer Success.
  • Proficiency with Customer Success automation tools (e.g., HubSpot, Intercom, Gainsight PX) and CRM systems (e.g., Salesforce).
  • Strong data-driven mindset with the ability to analyze usage patterns, interpret data, and make informed decisions.
  • Own the digital customer journey, ensuring a seamless and valuable experience from onboarding to ongoing engagement.
  • Design and implement scalable one-to-many customer success programs leveraging automation tools (e.g., HubSpot, Intercom, Gainsight PX).
  • Work alongside marketing to craft engaging and effective self-serve resources, including on-demand training materials, FAQs, webinars, and knowledge base articles, to guide customers through the product and maximize value.
Posted 1 day ago
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📍 United States

🧭 Full-Time

🔍 SaaS

  • 2+ years of experience in Customer Success, customer support, or a related field, in a SaaS environment.
  • Strong problem-solving abilities, attention to detail, and a proactive approach to identifying and resolving issues.
  • Ability to learn quickly and adapt to changing priorities in a fast-paced environment.
  • Familiarity with AI prompting and LLM functionality.
  • Basic technical aptitude and willingness to learn new software tools.
  • Coordinate and guide new customers through the initial setup and training process, utilizing existing resources and documentation.
  • Monitor the support queue and respond to basic customer inquiries in a timely and professional manner.
  • Reach out to customers proactively to check on their progress, answer questions, and offer personalized assistance.
  • Identify opportunities to streamline and improve existing onboarding and support processes, leveraging data and customer feedback to drive improvements.

Communication SkillsProblem SolvingCustomer serviceDocumentationTroubleshootingCRMCustomer supportCustomer SuccessSaaS

Posted 1 day ago
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