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Digital/Scaled CS Manager – (Automation & AI)
Posted 2 days agoViewed
💎 Seniority level: Manager, 3+ years
🔍 Industry: SaaS
🏢 Company: Toma👥 1001-5000RestaurantsJanitorial ServiceBuilding Maintenance
⏳ Experience: 3+ years
Requirements:
- 3+ years of experience in SaaS Digital Customer Success.
- Proficiency with Customer Success automation tools (e.g., HubSpot, Intercom, Gainsight PX) and CRM systems (e.g., Salesforce).
- Strong data-driven mindset with the ability to analyze usage patterns, interpret data, and make informed decisions.
Responsibilities:
- Own the digital customer journey, ensuring a seamless and valuable experience from onboarding to ongoing engagement.
- Design and implement scalable one-to-many customer success programs leveraging automation tools (e.g., HubSpot, Intercom, Gainsight PX).
- Work alongside marketing to craft engaging and effective self-serve resources, including on-demand training materials, FAQs, webinars, and knowledge base articles, to guide customers through the product and maximize value.
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