Customer Success Coordinator

Posted 2 days agoViewed

💎 Seniority level: Junior, 2+ years

📍 Location: United States

🔍 Industry: SaaS

⏳ Experience: 2+ years

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceDocumentationTroubleshootingCRMCustomer supportCustomer SuccessSaaS

2+ years of experience in Customer Success, customer support, or a related field, in a SaaS environment.
Strong problem-solving abilities, attention to detail, and a proactive approach to identifying and resolving issues.
Ability to learn quickly and adapt to changing priorities in a fast-paced environment.
Familiarity with AI prompting and LLM functionality.
Basic technical aptitude and willingness to learn new software tools.

Coordinate and guide new customers through the initial setup and training process, utilizing existing resources and documentation.
Monitor the support queue and respond to basic customer inquiries in a timely and professional manner.
Reach out to customers proactively to check on their progress, answer questions, and offer personalized assistance.
Identify opportunities to streamline and improve existing onboarding and support processes, leveraging data and customer feedback to drive improvements.