Spring Health

Spring Health is a healthcare technology company focused on providing data-driven solutions for mental health and wellness, leveraging analytics to improve clinical outcomes.

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👥 201-500💰 $125.0m Series C on 2023-10-05Mental Health Care

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🔥 CX Tooling Engineer

Posted 2024-11-21

💸 105000 - 125800 USD per year

🔍 Mental healthcare

Bachelor's degree or equivalent experience required.
3+ years of experience working with Zendesk, including custom configuration, workflow optimization, and automation.
Experience with Talkdesk or similar telephony software is a plus.
Strong skills in Zendesk configuration, including creating triggers and custom workflows.
Demonstrated ability to innovate and solve complex operational challenges.
Experience working closely with multiple teams to translate requirements into solutions.
Strong organizational skills for managing multiple projects.
Excellent written and verbal communication skills.

Design, implement, and maintain optimized workflows and processes within Zendesk.
Develop custom solutions in Zendesk and streamline processes with Talkdesk.
Collaborate with various stakeholders to understand business needs.
Identify opportunities for process improvements using data-driven insights.
Manage and prioritize multiple tooling requests, maintaining communication with stakeholders.
Create documentation and provide training for the Ops team.

Posted 2024-11-21

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🔥 Senior Product Manager, Member Experience (Growth)

Posted 2024-11-20

💸 172400 - 215500 USD per year

🔍 Mental healthcare

5+ years of consumer-facing product management experience with a track record of user growth.
Strong analytical skills and experience in data-driven decision making.
Proven experimentation skills including hypothesis generation and A/B testing.
Experience with customer marketing platforms and A/B testing tools.
Exceptional communication, organizational, and collaboration skills.
Passion for mental health and commitment to improving access to care.
Ability to thrive in a fast-paced environment.

Contribute to the mission of eliminating barriers to mental healthcare.
Identify, test, and optimize member conversion through engagement strategies.
Define and manage a roadmap aligning user needs and business objectives.
Build relationships with cross-functional teams to understand and address key problems.
Perform market analysis for member engagement.
Use data to inform and iterate on product decisions.
Create documentation for clarity among stakeholders.
Guide the product development lifecycle and optimize team processes.

Posted 2024-11-20

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🔥 Federal Sales Director

Posted 2024-11-20

💸 160000 - 200000 USD per year

🔍 Mental healthcare

10+ years of experience in sales, with at least 5 years in a federal sales role.
Proven track record in sales, particularly in securing government contracts and partnerships.
Strong understanding of government processes, regulations, and legislative dynamics.
Excellent negotiation, communication, and interpersonal skills.
Ability to work collaboratively with senior executives and cross-functional teams.
A deep passion to transform the U.S. healthcare system, especially mental health.
Outstanding communication skills and a thoughtful and collaborative approach to sales.
Entrepreneurial focus with a determination to succeed in an innovative, fast-paced environment with a high tolerance for ambiguity.
Humility, resourcefulness, directness, ambition, extreme comfortability with change.
Emotional intelligence and an empathetic nature.

Develop and implement a comprehensive sales strategy to promote Spring Health's mental health services to federal entities.
Identify and prioritize target markets and opportunities within the federal government.
Build and maintain strong relationships with key stakeholders, including government officials, agency leaders, and decision-makers.
Attend industry conferences, meetings, and events to network and promote Spring Health’s services.
Drive the entire sales process from prospecting to closing deals, ensuring achievement of sales targets and revenue goals.
Prepare and deliver compelling presentations, proposals, and contracts to prospective clients.
Collaborate with the marketing team to develop targeted campaigns and materials to support sales efforts.
Conduct market research to stay informed about industry trends, competitive landscape, and potential opportunities.
Monitor and report on sales performance, pipeline development, and market trends.

Posted 2024-11-20

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🔥 Senior Manager, Engineering, Member Experience

Posted 2024-11-15

🧭 Full-Time

💸 179100 - 218550 USD per year

🔍 Mental healthcare

At least 5 years experience as an engineering manager (manager of individual engineers).
At least 5 years of experience with Ruby, Rails, React, TypeScript and/or Flutter.
Track record of data fluency and objective measures of impact.
Track record of proactive and collaborative leadership style.
Track record of strong talent management and team health success.

Owning development and delivery of member funnel improvements.
Applying growth experience to implement best practices.
Managing a thriving team of engineers spanning both onshore and offshore.
Contributing to the Member Experience engineering leadership team and product strategy.

Posted 2024-11-15

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🔥 Senior Manager, Payer Operations

Posted 2024-11-07

🧭 Full-Time

💸 110000 - 142500 USD per year

🔍 Mental healthcare

7+ years of cross-functional experience in high-growth startups and/or healthcare systems.
Deep expertise in operations, healthcare, and strategy.
Strong knowledge of healthcare operations, claims processes, and payer-provider relationships.
Proven project management skills with timely delivery of complex initiatives.
Excellent communication skills (written, verbal, listening).
Strong analytical and strategic thinking abilities with attention to detail.
Collaborative leader thriving in accountability, teamwork, and entrepreneurship.

Define and drive long-term strategy for payer operations to align with growth objectives.
Build and lead a team for cross-functional coordination and program management.
Monitor payer programs' health, report performance metrics, and identify improvement opportunities.
Design and implement scalable processes for operational efficiency.
Manage payer relationships by addressing concerns and ensuring strategic alignment.
Collaborate with various teams to support payer programs in the market.
Partner with Product to enhance operational efficiency through technology solutions.

Posted 2024-11-07

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🔥 Payer Strategic Account Manager

Posted 2024-11-07

🧭 Full-Time

💸 132000 - 165000 USD per year

🔍 Mental healthcare

Bachelor’s degree or higher preferred.
A deep passion to transform the U.S. healthcare system, especially mental health.
10+ years of experience in account management/sales/customer success/healthcare management.
Experience managing health plan relationships is highly preferred.
Outstanding communication skills with a thoughtful and collaborative approach.
High integrity, organizational skills, and attention to detail.

Serve as relationship owner, product expert, and mental health advocate for a book of business made up of Spring Health’s largest health plan customers.
Develop and maintain positive working relationships with health plan leaders as a trusted advisor.
Monitor performance metrics to ensure Spring Health follows through on contractual commitments and service delivery.
Oversee the customer lifecycle including implementation, contract upsells, and renewal strategy.
Deliver key customer feedback and drive process improvements cross-functionally.

Organizational skills

Posted 2024-11-07

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🔥 Payer Senior Customer Success Manager

Posted 2024-11-07

🧭 Full-Time

💸 106400 - 138400 USD per year

🔍 Mental Health Services

Bachelor’s degree or higher preferred.
5+ years of experience in account management/sales/customer success/healthcare management.
Experience managing multiple health plan relationships preferred.
Outstanding communication skills with a collaborative approach.
High integrity, organizational skills, and attention to detail.
Proven track record of portfolio retention and growth.

Serve as relationship owner, product expert, and mental health advocate for health plan customers.
Develop and maintain positive relationships with health plan leaders.
Secure alliances with internal partners to advocate for customers.
Monitor performance metrics to ensure service delivery.
Own customer lifecycle, managing implementation, upsells, and renewals.
Deliver key customer feedback and drive process improvements.

Posted 2024-11-07

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🔥 Clinical Lead, Workplace Disability

Posted 2024-11-07

🧭 Full-Time

💸 110000 - 142500 USD per year

🔍 Mental healthcare

Actively licensed mental health clinician (LPC, LCSW, LMFT, Psychologist, or equivalent) with 5+ years of clinical experience.
5+ years of experience in content marketing or healthcare product development.
Broad subject matter expertise across diverse conditions and a deep understanding of family mental health.
Proven ability to build and maintain relationships with leadership and product teams.
Ability to create clinical assets that improve quality metrics and drive growth.
Effective communication skills across written, verbal, and listening.
Self-starter with focus on achieving goals and adapting in fast-paced environments.

Oversee and manage the clinical LOA process, ensuring timely and accurate connections for members.
Develop and implement provider training programs for sustaining LOA case outcomes.
Collaborate to enhance tools and automate manual processes.
Lead the establishment of real-time tracking systems for LOA cases.
Implement quality control measures for LOA evaluations and handle escalations.
Create a reporting framework for LOA case metrics for scalable client reporting.

Posted 2024-11-07

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🔥 Account Executive III and IV - Remote

Posted 2024-10-29

📍 US

🧭 Full-Time

💸 125000 - 135000 USD per year

🔍 Mental Healthcare

Encouragement for candidates from diverse backgrounds to apply.
No specific years of experience stated.

Drive and lead the sales process from qualification through to closing.
Expand revenue by acquiring new logo customers.
Act as a liaison between sales and proposal teams, managing RFP projects.
Conduct discovery calls and create customized presentations.
Represent and sell specific products, including ROI and utilization reporting.
Attend conferences and leverage compelling sales tools.

Project ManagementBusiness DevelopmentProject CoordinationBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-29

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🔥 Sr Director, Strategic Customer Programs

Posted 2024-10-21

📍 United States

🧭 Full-Time

💸 184000 - 230000 USD per year

🔍 Mental health services

15+ years in Customer Success, Program Management, or a similar leadership role.
8+ years managing a team in customer success or marketing.
Strong project management skills for executing multiple programs.
Exceptional leadership and influencing skills with senior leadership.
Ability to anticipate future trends and develop supportive programs.
Excellent communication and relationship management skills.
Proven success in building customer-facing programs.
Experience in B2B environments, with healthcare being a plus.
Experience scaling customer success in a fast-growing organization.
Deep understanding of customer metrics and retention strategies.

Oversee strategic customer programs like Customer Health and executive sponsor programs.
Manage the Customer Health program with cross-functional account health reviews.
Develop reference programs highlighting customer successes.
Drive the executive sponsor program to ensure executive engagement.
Collaborate with various teams to enhance customer experience.
Support customer-centric initiatives at events and measure program success.

LeadershipProject ManagementData AnalysisSalesforceData analysisCollaboration

Posted 2024-10-21

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Spring Health

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