Customer Support Representative - Rotational Work Schedule

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Requirements:

• English fluent
• Willingness to work according to a work shift schedule (divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 8:30AM-9:00PM CET)
• You have basic technical skills and a strong desire to learn more about our product and industry.
• You take ownership of your tasks and work with minimal supervision.
• You’re eager to continuously grow your skills and knowledge.

Responsibilities:

• Provide top-tier technical support via chat and email to both new and existing customers.
• Build and maintain lasting customer relationships.
• Work with a diverse, international client base spanning multiple industries and regions.
• Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
• Represent CloudTalk professionally while solving customer issues with empathy and efficiency.