Associate Account Manager, ANZ

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💎 Seniority level: Manager, 1-2 years +

📍 Location: Melbourne/Sydney

🔍 Industry: AdTech / MarTech

🏢 Company: Branch Metrics

🗣️ Languages: Korean

⏳ Experience: 1-2 years +

🪄 Skills: Business IntelligenceData AnalysisSalesforceGoogle AnalyticsJiraTableauCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsProblem-solving skillsAccount ManagementClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementSales experienceStrategic thinkingCustomer supportCustomer SuccessSaaS

Requirements:

1-2 years + of professional experience in Sales, Account Management, Customer Success, Software Consulting, Technical Account Management, Technical Consulting or similar customer-facing roles
Proven ability to communicate effectively in Korean, both written and verbally
Excellent client management skills, a bias for action, strong sense of accountability, an ability to perform hands-on technical work when needed, and the ability to lead projects and interact with global teams
Experience supporting customers with cloud-based SaaS solutions
Problem-solving skills around business and technical product questions
Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs in order to drive value-based use-case adoption
Experience proactively handling customer expectations and leading all aspects of customer communications throughout the customer lifecycle
A self-starter mentality with an entrepreneurial spirit and a knack for quickly adapting to new tools (e.g. Asana, Salesforce, etc.)
Experience pulling and manipulating aggregate-level data using tools like Looker, Tableau, Google Analytics, etc. Experience using productivity tools like JIRA, Asana, Notion, Catalyst etc.

Responsibilities:

Take ownership of the entire customer lifecycle, where you will develop and implement strategies to increase usage, adoption, and growth
Develop deep expertise with the Branch platform to build an advisory relationship with customers and proactively share creative solutions to meet customer needs
Collaborate cross-functionally with Sales, Support, Product, and Engineering teams to participate in strategic success planning, quarterly business reviews (QBRs), and executive business reviews (EBRs), ensuring next steps for support tickets and feature requests are secured
Function as a vital link between our customers and Branch to proactively set customer expectations, identify gaps, participate in customer communications, and provide enablement for users
Build compelling demonstrations, presentations, and business value documents
Identify and resolve business issues
Assist and support with technical issue resolution
Accelerate adoption, manage engagement, and lead value creation

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