- Act as a first point of contact for all day-to-day questions received via Alt Legal’s support email, live chat, and phone line.
- Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved.
- Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams.
- Provide input to the Customer Success and Product Teams to enhance training materials and documentation.
- Provide platform training to key stakeholders and end-users.
- Work directly with clients advising them on how to best leverage Alt Legal.
- Work to understand key client use cases and attributes.
- Provide exceptional service to clients to help support customer success goals.
- Stay current with system changes and updates.
- Act as the client advocate, working cross-departmentally with internal teams.
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