Alt Legal

👥 11-50💰 Seed almost 9 years agoSaaS Legal Software💼 Private Company

Alt Legal is a fast-growing SaaS company revolutionizing the world of trademark management. We provide intuitive and automated software that simplifies the lives of trademark professionals, helping them create, maintain, and analyze intellectual property assets. Trusted by leading law firms and Fortune 100 companies, our platform handles hundreds of thousands of filings daily. Our tech stack is designed for scalability and efficiency. We leverage technologies like iPhone/Mobile Compatibility, Viewport Meta, Google Analytics, and Google Tag Manager to ensure a seamless user experience. Our engineering team thrives in a collaborative, remote-first environment, fostering innovation and continuous improvement. We value diversity and a supportive culture, where every team member can grow professionally. We are committed to our mission, our customers, and the broader community. We offer a variety of perks including flexible vacation, remote work options, and healthcare coverage, empowering our team to thrive both personally and professionally. Join us and be part of a company that is making a real impact in the legal tech space.

Related companies:

🏢 ThriveCart

👥 11-50💰 $35,000,000 about 2 years agoShopping E-Commerce Payments Marketing Insurance

Website LinkedIn Email Facebook

🏢 Motion

👥 11-50💰 $36,490,025 Series C 10 months agoProductivity Tools Artificial Intelligence (AI)Real Time Analytics Software

Website LinkedIn Facebook Twitter

🏢 Ostrom

👥 11-50💰 $8,000,000 Series A over 1 year agoElectrical Distribution CleanTech GreenTech Renewable Energy Clean Energy Energy

Website LinkedIn Email Facebook Twitter

Jobs at this company:

Apply

🔥 Customer Support Specialist

Posted 2 days ago

📍 United States

🧭 Full-Time

🔍 SaaS, Legal Technology

🔧 Requirements

4+ years’ experience in client-facing role, involving support of SaaS or professional web-based solutions
2+ years’ Work-from-Home Experience
Intermediate knowledge of MS Office and Google programs, particularly Excel and Google Sheets
Strong written and verbal communication skills
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Superb personal organizational skills to ensure all client commitments are met
Ability to empathize with and advocate for our customers
Ability to quickly learn new concepts and teach others
Excellent problem-solving skills

💡 Responsibilities

Act as a first point of contact for all day-to-day questions received via Alt Legal’s support email, live chat, and phone line.
Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams.
Look for commonalities in client questions and proactively provide input to the Customer Success and Product Teams to enhance training materials and documentation, as well as to enhance the product.
Provide platform training to key stakeholders and end-users, connecting the value of Alt Legal to client initiatives.
Work directly with clients advising them on how to best leverage Alt Legal in coordination with the relevant Customer Success Manager.
Work to understand key client use cases and attributes in order to provide context-driven responses and training.
Provide exceptional service to clients in order to help support the Customer Success team’s goals of reduced customer churn, revenue expansion, opportunity identification, and higher client product adoption, satisfaction, and overall account health.
Stay current with system changes and updates.
Act as the client advocate, working cross-departmentally with internal teams to successfully resolve client concerns and questions.

Google AnalyticsCommunication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationExcellent communication skillsAdaptabilityMS OfficeEmpathyVerbal communicationTrainingActive listeningStrong communication skillsTechnical supportCustomer supportSaaS

Posted 2 days ago

Apply