- Support new and existing customers and their onboarding of IP data
- Perform data mapping and manage complex datasets with high level of attention to detail
- Migrate customers’ data into our preferred format
- Coordinate and receive inputs needed from both customers and internal stakeholders
- Maintain accurate customer records.
- Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
- Stay current with system changes and updates.
- Work closely with customer success, product, and other internal team leads to improve customer experience
Project ManagementMicrosoft Excel