Alt Legal

Alt Legal makes it easy for law firms and companies to create and manage intellectual property.

11-50 employees

Founded 2015

SaaS

Private Company

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SaaS Legal Software

Open Positions3

Remote, based in PhilippinesFull-TimeLegal TechnologyPosted

Senior Customer Support Specialist

Act as a first point of contact for all day-to-day questions received via support email, live chat, and phone line.
Resolve customer issues directly or collaborate with internal resources to ensure timely, high-quality resolution.
Support the recruitment, onboarding, and training of new team members to maintain high support standards.
Conduct regular data audits and imports using Google Sheets, including building and maintaining complex formulas.
Provide platform training to stakeholders, including designing course materials and conducting webinars.
Escalate system-wide issues and provide feedback to Product and Customer Success teams to enhance the user experience.
Work with Customer Success Managers to provide context-driven advice on leveraging platform features.

CRMCustomer supportSaaS+1 more

Showing 1 of 3 positions

About Alt Legal

Alt Legal transforms intellectual property management, helping thousands of legal professionals effortlessly create, maintain, and analyze trademarks. From Am Law firms to Fortune 100 companies, 1,300+ organizations in over 40 countries trust our intuitive, automated SaaS platform. We process millions of filings daily, making trademark professionals' lives easier.

How We Work

We operate as a virtual team, valuing a collaborative, open, and positive environment. Our culture thrives on diversity, fostering a supportive space where every team member can grow. We believe in continuous learning and skill development, embracing a customer-centric approach in everything we do. We are LGBTQ+ friendly and encourage diverse applications.

Engineering at Alt Legal

We are building the future of legal tech on Microsoft Azure, leveraging Terraform/Bicep for robust Infrastructure as Code. Our platform prioritizes security, reliability, and scalability, with deep dives into IAM, disaster recovery, and SOC 2/ISO 27001 compliance. We tackle complex challenges like designing multi-tenant and multi-region architectures, ensuring our infrastructure supports global IP filing needs while optimizing performance and cost. Engineers own critical production systems and continuously refine our architecture.

Why Join Us

Shape core platform architecture for multi-tenant and multi-region deployments, directly impacting product capabilities.
Collaborate closely with the CTO and senior engineers, taking real ownership from day one.
Work in a flexible, remote-first environment with opportunities to define your growth path.
Contribute to a product that manages millions of IP filings daily for leading legal firms and companies.
Be part of an intellectually curious, diverse, and supportive team committed to continuous learning.

Benefits & Perks

Flexible vacation policy
Remote work options
Opportunity to determine your own growth path
Competitive salary ranges: $55k - $60k/year (Support, UK), $38k - $45k/year (Operations, US), $130k - $250k/year (Engineering, US)
Competitive benefits package (for engineering roles)

Tech Stack

mobilemxanalyticswidgets

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