Ostrom

👥 11-50💰 $8,000,000 Series A over 1 year agoElectrical DistributionCleanTechGreenTechRenewable EnergyClean EnergyEnergy💼 Private Company
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Ostrom is revolutionizing the energy sector, driving the green energy transition by making renewable energy accessible and inclusive. We offer a cutting-edge energy management platform that helps consumers switch, track, and reduce their electricity consumption effortlessly. As a rapidly growing startup, Ostrom leverages a modern tech stack to power its platform. Our current technologies include iPhone/Mobile Compatibility, Viewport Meta, Common Crawl, Google Tag Manager, Apple Mobile Web Clips Icon, SSL by Default, Google Font API, HSTS, Google Analytics, and Euro. We foster a collaborative and transparent engineering culture, embracing remote-first principles with a commitment to flexibility and a flat hierarchy where everyone's voice matters. With a diverse team of 44+ employees from 14+ nationalities (and growing!), Ostrom is backed by €22.5M in funding and is committed to a sustainable environment. The company is based in Berlin, Germany but offers remote work options. Join us in our mission to build Europe's leading energy management platform and make a positive impact on the planet.

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📍 Remote

🧭 Full-Time

🔍 Energiebranche

  • Erfahrung im Bereich Marktkommunikation in der Energiebranche
  • Du stellst hohe Qualitätsansprüche an dich und andere und legst eine Can-Do-Mentalität an den Tag, die andere motiviert.
  • Du verfügst über ausgeprägte Teamfähigkeit, sowie Leidenschaft in einem schnell wachsenden, dynamischen Umfeld zu arbeiten.
  • Du hast Interesse am Energiesektor und der Energiewirtschaft.
  • Du sprichst fließend Deutsch (C1) und Englisch (B2).
  • Verantwortlich für den reibungslosen Ablauf operativer Prozesse (wie zum Beispiel Kundenwechsel, Marktkommunikation und Kundenservice).
  • Du kümmerst dich um schnelle und zufriedenstellende Lösungen bei Klärfällen.
  • Du verbesserst den operativen Workflow durch die Einführung automatisierter Prozesse und standardisierter Arbeitsflüsse.
  • Du wirst mit dem Customer Service Team zusammenarbeiten, um besten Kundensupport zu gewährleisten.
  • Du wirst im Kundenservice (Telefon/Chat/E-Mail) die Fragen unserer Kunden und Marktpartner zügig beantworten.
  • Du übernimmst Verantwortung für eigene Aufgaben, und bringst selbständig Ideen und Anregungen mit ein.

Project ManagementOperations ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAgile methodologiesRESTful APIsAttention to detailOrganizational skillsWritten communicationAdaptabilityProblem-solving skillsTeamworkFluency in EnglishActive listeningClient relationship managementStrong communication skillsCross-functional collaborationRelationship managementSales experienceMarket ResearchData visualizationMarketingTeam managementStakeholder managementDigital MarketingProcess improvementData analyticsCustomer supportCustomer SuccessEnglish communication

Posted 24 days ago
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📍 Berlin

🧭 Full-Time

🔍 Energy

  • You have a great interest in the energy sector and the energy industry.
  • You already have experience in written or telephone customer service.
  • You love exchanging ideas with customers and enjoy solving their concerns.
  • You place high quality standards on yourself and others and have a can-do mentality that motivates others.
  • You have a strong team spirit, as well as a passion for working in a fast-growing, dynamic environment.
  • You speak fluent German (C1) and English (B2).
  • Be responsible for the smooth running of operational processes (such as customer change and customer service).
  • Take care of quick and satisfactory solutions in cases of clarification.
  • You want to immerse yourself in energy industry topics such as market and EDIFACT communication.
  • You will answer our customers' questions quickly in customer service (telephone/chat/e-mail).
  • You take responsibility for your own tasks and contribute your own ideas and suggestions to improve our processes.

Customer serviceEnglish communication

Posted 24 days ago
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