Customer Support Specialist (m/w/d)

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Requirements:

• You have a great interest in the energy sector and the energy industry.
• You already have experience in written or telephone customer service.
• You love exchanging ideas with customers and enjoy solving their concerns.
• You place high quality standards on yourself and others and have a can-do mentality that motivates others.
• You have a strong team spirit, as well as a passion for working in a fast-growing, dynamic environment.
• You speak fluent German (C1) and English (B2).

Responsibilities:

• Be responsible for the smooth running of operational processes (such as customer change and customer service).
• Take care of quick and satisfactory solutions in cases of clarification.
• You want to immerse yourself in energy industry topics such as market and EDIFACT communication.
• You will answer our customers' questions quickly in customer service (telephone/chat/e-mail).
• You take responsibility for your own tasks and contribute your own ideas and suggestions to improve our processes.