Customer Service Representative, Provider Relations

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💎 Seniority level: Junior, 2 years or 4 years

📍 Location: United States

🔍 Industry: Healthcare

🏢 Company: computer_aid

🗣️ Languages: English

⏳ Experience: 2 years or 4 years

🪄 Skills: Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeWritten communicationMicrosoft Office SuiteInterpersonal skillsExcellent communication skillsRelationship buildingVerbal communicationActive listeningData entryCustomer support

Requirements:

Bachelor's degree and 2 years of experience or Associates degree and 4 years of experience in a healthcare customer service environment
Demonstrated ability to prioritize multiple tasks and meet deadlines in a fast-paced environment
Strong analytical skills with the ability to identify issues and implement effective solutions
Proficient in general office practices and software packages, including Microsoft Office Suite and communication tools
Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively
Ability to work independently and as part of a team, fostering a cooperative work environment

Responsibilities:

Develop and maintain positive relationships with assigned providers
Act as the first point of contact for provider inquiries, ensuring timely and accurate responses to their questions
Interpret and explain complex information, proactively following up on inquiries and ensuring satisfaction
Maintain detailed records of interactions, transactions, and comments
Assist in the preparation and distribution of communication materials, including drafting and sending out written notices
Collaborate with team members on various projects, providing support as needed to meet team goals
Perform other tasks as required to support the team’s objectives

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