Product Manager

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💎 Seniority level: Manager, 3+ years

📍 Location: Mexico, Argentina, Brazil, Colombia, USA

🔍 Industry: Fintech, Crypto

🏢 Company: Bitso

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisData MiningProduct ManagementUser Experience DesignProduct AnalyticsCommunication SkillsAnalytical SkillsRESTful APIsData visualizationStakeholder managementData analyticsA/B testing

Requirements:

3+ years of product management experience, with a strong focus on user onboarding, activation, or conversion funnels, ideally within a fintech, crypto, or other high-growth tech environment.
Demonstrated experience operating in a data-intensive environment.
Strong analytical skills with a knack for identifying problems, breaking them down, and finding practical solutions.
Excellent communication and stakeholder management skills.
A proactive and ownership-driven mindset.
Fluent in English (Spanish is a plus).

Responsibilities:

Define, prioritize, and execute the end-to-end product roadmap for the retail user onboarding journey across Mexico, Argentina, Brazil, and Colombia. This includes account creation, initial funding, and first transaction flows.
Analyze user behavior data, identify friction points in the onboarding funnel, and implement solutions to increase conversion rates from sign-up to activated user (e.g., first deposit, first trade).
Champion a consistently delightful and frictionless onboarding experience for our diverse user base, making it simple, intuitive, and secure for newcomers to access Bitso's offerings.
Discover and test new solutions and technologies to streamline user identification and reduce barriers to entry, balancing user experience with necessary controls.
Work closely with specialized internal teams (e.g. fraud prevention, compliance and KYC operations) to integrate essential security measures and controls into the onboarding flow, ensuring a secure and compliant journey while minimizing impact on user friction.
Utilize deep data analysis to identify trends, measure the impact of product changes, and uncover opportunities for optimization within the onboarding funnel. This is a data-heavy role where insights drive decisions.
Partner seamlessly with Engineering, Design, Data Science, Operations (KYC Ops, Payments Ops, Customer Support), and Compliance stakeholders to ensure a cohesive and effective onboarding strategy.
Embrace a fast-paced environment, making informed decisions with incomplete information and prioritizing shipping small, impactful changes quickly to test in the market and iterate.

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