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🧭 Contract
🔍 DTC E-Commerce
🏢 Company: Foxelli Group👥 51-100Digital MarketingE-CommerceMarketing
- Experience working with D2C products
- Deep understanding of what creates a great customer experience
- Hands-on, execution-focused mindset—you take initiative and follow through
- Strong communication skills for working across remote, cross-functional teams
- Analytical thinking paired with strong ownership and creative problem-solving
- Fluency in English and ability to work independently in a fully remote setting
- Collect and analyze customer feedback via surveys—understand how each box, item, and the overall unboxing experience is received.
- Curate the full contents of each subscription box, sourcing and coordinating with suppliers to ensure quality, variety, and alignment with the brand’s identity.
- Manage the creation of printed or digital assets included in the box (e.g. instructions, guides, magazines). Work with copywriters and designers to deliver high-quality materials that add value and align with the brand tone.
- Monitor churn metrics and customer sentiment to proactively address risks. Build or improve cancellation prevention flows and loyalty initiatives to improve retention.
- Collaborate with creative, logistics, and customer service teams to ensure everything is executed smoothly and in alignment with customer expectations.
Data AnalysisProduct DevelopmentCommunication SkillsCustomer serviceCross-functional collaborationAnalytical thinkingEnglish communication
Posted 8 days ago
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