Brand Manager | DTC E-Commerce | 100% Remote EU

Posted 8 days agoViewed

📍 Location: Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa, UTC+2, UTC+3

🔍 Industry: DTC E-Commerce

🏢 Company: Foxelli Group👥 51-100 Digital Marketing E-Commerce Marketing

🗣️ Languages: English

🪄 Skills: Data AnalysisProduct DevelopmentCommunication SkillsCustomer serviceCross-functional collaborationAnalytical thinkingEnglish communication

Requirements:

Experience working with D2C products
Deep understanding of what creates a great customer experience
Hands-on, execution-focused mindset—you take initiative and follow through
Strong communication skills for working across remote, cross-functional teams
Analytical thinking paired with strong ownership and creative problem-solving
Fluency in English and ability to work independently in a fully remote setting

Responsibilities:

Collect and analyze customer feedback via surveys—understand how each box, item, and the overall unboxing experience is received.
Curate the full contents of each subscription box, sourcing and coordinating with suppliers to ensure quality, variety, and alignment with the brand’s identity.
Manage the creation of printed or digital assets included in the box (e.g. instructions, guides, magazines). Work with copywriters and designers to deliver high-quality materials that add value and align with the brand tone.
Monitor churn metrics and customer sentiment to proactively address risks. Build or improve cancellation prevention flows and loyalty initiatives to improve retention.
Collaborate with creative, logistics, and customer service teams to ensure everything is executed smoothly and in alignment with customer expectations.

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